Cody's - manager needs to get a new job

[cybermuda]

Three of us went to Cody's yesterday evening for the first time.

We arrived at 18.08 and were given a "flasher" and told the wait would be 20-25 minutes. We went to the boardwalk (not over the bridge) and returned to the front entrance after 10 minutes to wait. After 40 minutes I went in to check what was taking so long, and was told I was not even on their list.

I pointed out that I had been given one of their "flashers" and asked for the manager. I explained what had happened and he walked off, totally unconcerned, without saying a word.

We left and, on the way out, I told the Greeter what had happened (we had been chatting earlier while I waited) and that we were finding somewhere else to eat. He rushed inside, and immediately arranged with the Reception for us to have a nice table. Our server came to take our drinks order and said that we had just missed Happy Hour - it was 19.05 by now. I explained what had happened, and she came back with two-for-one drinks.

So the staff at Cody's saved the day, while the manager did absolutely nothing and should find himself a job more suited to his lack of people skills.

[Bryan]

I had a little problem at Cody's at Sumter Landing once, and did not get to speak to a manager. I went online to their web site and sent their corporate headquarters my comments. Lo and behold, with 48 hours I received a call from the local Cody's manager and they addressed my issue to my satisfaction. Maybe you should do the same. http://www.codysoriginalroadhouse.com/ is the web site - just click on their "Tell Us What You Think" link to give them your comments.

[nitehawk]

I guess its true "squeaky wheel gets - etc'

[dgammon6]

Unless they recently changed, the manager is a lady.

[cybermuda]

Unless they recently changed, the manager is a lady.

My first time there so I wouldn't know, but I asked for the manager and a man appeared...

[SunnyDaze]

Restaurants usually have several managers.

[Bonny]

Unless they recently changed, the manager is a lady.

The General manager, Sandy, is a lady. Scott & James are managers.

[Tbugs]

I have talked with James, the manager, several times at Cody's. He always comes by the table and asks if everything is okay. I have told him of partially baked rolls or salad bowl that was not refilled. James has taken care of the situation personally and with a pleasant attitude.

Last summer, I was dining outside and someone noticed a harmless pine snake in the bushes. One of the female servers grabbed a broom handle to kill the snake. James quickly stopped her and gently used the handle to remove the snake to a location well off the restaurant property. That makes a lot more sense than killing it.

Cody's has a good staff. You can get an off night in any restaurant. The suggestion about going to the website is good. Use it for both compliments as well as complaints.

[GatorFan]

Sorry what happened. I also go to Cody's and have only had one bad experience. It happens sometimes, but all in all Cody's is great.

[GatorFan]

Sorry what happened. I also go to Cody's and have only had one bad experience. It happens sometimes, but all in all Cody's is great.

[K9-Lovers]

We got the "brush off" from a male manager after experiencing horrendous service and wait times during the summer season. He couldn't have cared less that we extended our time at the restaurant to wait and talk with him. Very poor management skills. Whether this manager is James or Scott, whoever it is needs to be replaced.

[cybermuda]

I certainly agree that Cody's itself is nice - great food and wine and the general staff were very friendly and helpful

and quite how the greeter stays so upbeat for all those hours - he had a welcoming word for everyone, whether they were 8 or 80

[zcaveman]

And once again, someone complains about Cody's service, etc and a number of people people come to its rescue.

And again I ask, why?

If people get bad service, they get bad service. All they are doing is alerting the others on TOTV that Cody's has bad service.

Maybe you people that defend Cody's should tell that magic email address to join TOTV and monitor the problems.

There are too many other places around to put up with bad service from one place.

[Bonny]

We got the "brush off" from a male manager after experiencing horrendous service and wait times during the summer season. He couldn't have cared less that we extended our time at the restaurant to wait and talk with him. Very poor management skills. Whether this manager is James or Scott, whoever it is needs to be replaced.

If it was in the summer, it may not be either one of them. A couple of managers were transferred to the Gainsville & Ocala Codys & there was one that was let go.

[Bonny]

[quote=zcaveman;332063]And once again, someone complains about Cody's service, etc and a number of people people come to its rescue.

And again I ask, why?

If people get bad service, they get bad service. All they are doing is alerting the others on TOTV that Cody's has bad service.

Maybe you people that defend Cody's should tell that magic email address to join TOTV and monitor the problems.

There are too many other places around to put up with bad service from one place. quote]

I can only imagine that if one of your favorites was being complained about you might come on and just mention the fact that you've never had any problems. It's kind of human nature. I can go somewhere 10 times and never have a problem & then one night it's awful. I wouldn't quit going because of that.

[zcaveman]

[quote=zcaveman;332063]I can only imagine that if one of your favorites was being complained about you might come on and just mention the fact that you've never had any problems. It's kind of human nature. I can go somewhere 10 times and never have a problem & then one night it's awful. I wouldn't quit going because of that.

Not really. I do not own the place or work there so it is merely an observation by someone that went there.

I never said don't go to Codys or quit going to Cody's.

All I said is that if someone has a beef let them state it. Don't defend the place unless you own stock in it. You make it seem that they could have not had a problem because you did not have a problem.

That is all I am saying.

[scroll]

Being new to TV, I appreciate all the comments and opinions. If I only heard about complaints on Cody's I would not eat there. Know I will give it a try for myself. Keep on posting.

[K9-Lovers]

Yes, Scroll, please give it a try. We had a bad experience, but that doesn't mean the whole place is bad. The food is good and plentiful and the service is usually pretty good. We just happened to have a bad waitress and an indifferent manager.

Our bad experience happened in September of last year.

[Russ_Boston]

Z - I didn't read it as if someone was jumping in to defend Cody's.

The first poster had a bad experience (they have the right to say that).

Others said that they've been many times with no bad experiences (they have the right to say that).

Personally, I'm glad. If I had never been to Cody's and no one jumped in to say they had no issues and had been many times then I might avoid it. But since more people seem to say 'good' than 'bad' I'll give it a go and find out for myself.

Now if it was 9-1 negative then I'm saving my money.

[zcaveman]

Z - I didn't read it as if someone was jumping in to defend Cody's.

The first poster had a bad experience (they have the right to say that).

Others said that they've been many times with no bad experiences (they have the right to say that).

Personally, I'm glad. If I had never been to Cody's and no one jumped in to say they had no issues and had been many times then I might avoid it. But since more people seem to say 'good' than 'bad' I'll give it a go and find out for myself.

Now if it was 9-1 negative then I'm saving my money.

The negatives never complain because they will be shot down and it becomes a futile effort. Trust me.

[KyWoman]

"The negatives never complain because they will be shot down and it becomes a futile effort. Trust me."

You are so right. I made the mistake of relating my negative experiences with Cody's.....never again!

[Russ_Boston]

I've only been once. Not the best but didn't have issues either.

[skyguy79]

The negatives never complain because they will be shot down and it becomes a futile effort. Trust me.I'm not speaking specifically about Cody's or specifically to your experiences or those of any others posting here, but the negatives do sometime complain. However, the result of the complaint is sometimes influenced by the way one approaches the complaint.

I don't complain often, but when I do I rarely have any negative results. Why? I don't really know, but perhaps it comes from 23 years of dealing directly with the public (many being upset) and seeing how my own reactions have been influenced, positively or negatively, by the way I've been approached. If they approached me and presented their concern in a friendly respectable manner, especially with a smile on their face, I then wanted to help them a lot more than I would have had they coldly approached me.

That old "you catch more bees or flies with honey than you do with vinigar" idiom really has validity when dealing person to person!

[KyWoman]

I may be wrong, but I think zcaveman was referring to being "shot down" on this forum for any complaints.

[nitehawk]

"The negatives never complain because they will be shot down and it becomes a futile effort. Trust me."

You are so right. I made the mistake of relating my negative experiences with Cody's.....never again!

Cant find your negative experience post - where is it???

[SunnyDaze]

Do we have a little too much time on our hands? Focus!

It's not about KYWoman's post. It's about participants in this forum feeling as though they should just keep quiet, since some of the posters will jump on those who complain here as if they, THE CUSTOMER, who had done something to warrant a negative dining experience.

Take your eye off the ball for just a second.....

[KyWoman]

Nitehawk, My post was in a previous thread.

[Mikeod]

Personally, I don't take the responses to a negative restaurant post as taking the poster to task for writing it. Posts that relate a positive experience at a place where someone had a negative one, to me, simply imply that experiences may vary by time of day, day of week, etc. As someone pointed out above, if I see a lot of negative posts and only a few positive ones, I may think twice about going to that place. But if I see posts the other way, I will try the place to see for myself. Anyone's experience at a place will be colored by their prior experiences and expectations. For example, my son is an executive chef at a fine dining restaurant. Certainly his expectations of food and service are different from mine.

Certainly we all like to see our decisions or experiences "validated" by others, whether it be moving to TV, dining at a particular place, buying a certain car. But it doesn't mean we are right (or wrong). I think people should feel free to post their thoughts on a restaurant, and should not feel they are under assault when someone posts a contrary experience.

:wave:

[Bonny]

[quote=Bonny;332073]

Not really. I do not own the place or work there so it is merely an observation by someone that went there.

I never said don't go to Codys or quit going to Cody's.

All I said is that if someone has a beef let them state it. Don't defend the place unless you own stock in it. You make it seem that they could have not had a problem because you did not have a problem.

That is all I am saying.

I believe they had a problem. It happens sometimes.

[Bonny]

Do we have a little too much time on our hands? Focus!

It's not about KYWoman's post. It's about participants in this forum feeling as though they should just keep quiet, since some of the posters will jump on those who complain here as if they, THE CUSTOMER, who had done something to warrant a negative dining experience.

Take your eye off the ball for just a second.....

On the same note it works both ways. I've seen people say nice things or give recommendations for businesses & services & many people jump on to say how bad their experience was.
I look at it as giving all the info, both sides.Then we can all make our own decisions.

[nkrifats]

:agree:On the same note it works both ways. I've seen people say nice things or give recommendations for businesses & services & many people jump on to say how bad their experience was.
I look at it as giving all the info, both sides.Then we can all make our own decisions.
:agree:

[redwitch]

I think that it really depends who is posting. If it is a newbie and it is their first post, we tend to have some serious doubts about the post, thinking it is really a rival rather than a genuine complaint. This is especially true if we have had good experiences with the restaurant or contractor or whatever.

If it is someone who has posted previously and seems to have a valid point, we may point out that we did not have a problem so that the business has a chance. Everyone is entitled to a bad day and to make mistakes. However, if we simply chalk up every bad incident to a bad day, then we never know if there is truly a problem or to watch out when using that service. In the case of Cody's manager, it really sounds like there is a problem -- too many have stated similar-type incidents.

So, here's vote for keeping the comments going -- both good and bad. We just need to be careful to not beat up on someone because they're new. It is easy to state an opinion without making someone feel bad.

[skyguy79]

On the same note it works both ways. I've seen people say nice things or give recommendations for businesses & services & many people jump on to say how bad their experience was.
I look at it as giving all the info, both sides.Then we can all make our own decisions.http://t0.gstatic.com/images?q=tbn:ANd9GcSQj-ciflJ6vDn7b-m5brkfSaJSyvtmymLTY5v2JpvoAQmuBtN1&t=1

[Talk Host]

Letters to the Editor, talk shows and forums like this are great places to level the playing field. Talk of The Villages gives the ordinary individual a little muscle that they otherwise may not have.

Bad experiences are was draw out many first time posters. We see those and weigh the possibility that they are here simply to grind an axe.

I suppose it's natural for people to question the motives of a first time poster, but think of it like calling the police. They never say, "Hey you're a first time complainant, so we suspicious of your call."

We welcome first time posters who have an opinion to share, good or bad.

JLK

[Barefoot]

I have talked with James, the manager, several times at Cody's. He always comes by the table and asks if everything is okay. I have told him of partially baked rolls or salad bowl that was not refilled. James has taken care of the situation personally and with a pleasant attitude.

Last summer, I was dining outside and someone noticed a harmless pine snake in the bushes. One of the female servers grabbed a broom handle to kill the snake. James quickly stopped her and gently used the handle to remove the snake to a location well off the restaurant property. That makes a lot more sense than killing it.

Cody's has a good staff. You can get an off night in any restaurant. The suggestion about going to the website is good. Use it for both compliments as well as complaints.

Tbug, what a nice post! :thumbup:

[katezbox]

Tbug, what a nice post! :thumbup:

It really was!

Sometimes I read these posts about restaurants and think that we are unrealistic in our expectations. Many of us seem to want a lot of food, at a very low price, served to them exactly on time. And I think some small percentage look for flaws to get a freebie.

Now don't all jump on me at once - don't you all know someone like this - in or out of TV - that is always complaining about something in the hopes of getting something comped?

I do expect good food and service when I am out. And I hope that restaurant managers do their jobs to ensure that the experience is a good one. If I have to speak to the manager about something, I do in in the hope of better service - not to get something free. If s/he offers a free dessert or coffee or whatever, that is great. But I want to get what I paid for - and enjoy my meal out.

[Russ_Boston]

All of you must either eat out a lot more than we do or be more critical.

I don't remember ever having to talk to a manager at a restaraunt. Yes we've had a couple of bad experiences but every time either the waiter apologized or the floor manager came over to explain. I'll take the apology - not looking for a comp. But if it happens again I'm not coming back. We only have a couple of places on our 'banned' list:)

[katezbox]

All of you must either eat out a lot more than we do or be more critical.

I don't remember ever having to talk to a manager at a restaraunt. Yes we've had a couple of bad experiences but every time either the waiter apologized or the floor manager came over to explain. I'll take the apology - not looking for a comp. But if it happens again I'm not coming back. We only have a couple of places on our 'banned' list:)

:beer3::bowdown:

[jtdraig]

All of this banter is pretty funny. If I have a REALLY bad problem with a restaurant, I have no problem posting it and catching the hell that comes with it. I don't really care about all the defenders of the realm that fly in from cyberspace. I know that I only post a really Horrid problem and then people can do with it what they wish. I think I've only posted two bad problems about restaurants in my time on this forum. They were REALLY bad issues that should never have happened. These issues weren't about a rude waiter or a cold plate that should have been hot or because someone felt that they weren't being treated like the Queen of England, they were serious failures. At the end of the day,when all the dust settled, both places had corrective action in place because I went back and talked to more receptive management afterwards. The squeaky wheel syndrome does work, even if eventually.

Rock on, Dudes!

[nitehawk]

All of you must either eat out a lot more than we do or be more critical.

I don't remember ever having to talk to a manager at a restaraunt. Yes we've had a couple of bad experiences but every time either the waiter apologized or the floor manager came over to explain. I'll take the apology - not looking for a comp. But if it happens again I'm not coming back. We only have a couple of places on our 'banned' list:)

I second that. :agree:

[zcaveman]

All of you must either eat out a lot more than we do or be more critical.

I don't remember ever having to talk to a manager at a restaraunt. Yes we've had a couple of bad experiences but every time either the waiter apologized or the floor manager came over to explain. I'll take the apology - not looking for a comp. But if it happens again I'm not coming back. We only have a couple of places on our 'banned' list:)

I have complained but I have never taken a comp when offered. I think that the apology is enough.

My three or four page ago post was not to criticize posters but just to remind every one that some people have a problem and would like to express it without getting bombarded with criticisms.

[katezbox]

I have complained but I have never taken a comp when offered. I think that the apology is enough.

My three or four page ago post was not to criticize posters but just to remind every one that some people have a problem and would like to express it without getting bombarded with criticisms.

ZCave - my point exactly!

[JohnFromMaine]

... So the staff at Cody's saved the day, while the manager did absolutely nothing and should find himself a job more suited to his lack of people skills.

Sounds like the manager that night was Scott. He never shows up at the table to see how things are. Sandy and James took care of my complaint with Cody's very nicely. :clap2:

My niece and I had dinner there this past Friday night and James :mademyday: stopped by the table twice remembering me from my last visit. :coolsmiley:

[cybermuda]

I had a little problem at Cody's at Sumter Landing once, and did not get to speak to a manager. I went online to their web site and sent their corporate headquarters my comments. Lo and behold, with 48 hours I received a call from the local Cody's manager and they addressed my issue to my satisfaction. Maybe you should do the same. http://www.codysoriginalroadhouse.com/ is the web site - just click on their "Tell Us What You Think" link to give them your comments.


It has been over a week since I completed Cody's on-line "comments form" and I have yet to receive a response.

The wording I used was virtually the same as my original posting - not an expletive in sight.

Maybe they read that "the staff saved the day" and assumed that meant that they could ignore the fact that the manager did nothing.

I guess they should rename that section of their web page "Tell Us What You Think, and We'll Just Ignore It".

[2BNTV]

Three of us went to Cody's yesterday evening for the first time.

We arrived at 18.08 and were given a "flasher" and told the wait would be 20-25 minutes. We went to the boardwalk (not over the bridge) and returned to the front entrance after 10 minutes to wait. After 40 minutes I went in to check what was taking so long, and was told I was not even on their list.

I pointed out that I had been given one of their "flashers" and asked for the manager. I explained what had happened and he walked off, totally unconcerned, without saying a word.

We left and, on the way out, I told the Greeter what had happened (we had been chatting earlier while I waited) and that we were finding somewhere else to eat. He rushed inside, and immediately arranged with the Reception for us to have a nice table. Our server came to take our drinks order and said that we had just missed Happy Hour - it was 19.05 by now. I explained what had happened, and she came back with two-for-one drinks.

So the staff at Cody's saved the day, while the manager did absolutely nothing and should find himself a job more suited to his lack of people skills.

I had the same experience with the "flashers" at another restaurant last year when it didn't go off after 40 minutes and the staff told us it would be a 20 minute wait.

It turns out the front desk had written the wrong phone numbers for the flasher and that's why it didn't go off.

They did try to accomodate us but it ruined our afternoon. It is probably the only restaurant I won't give a second chance to as I tend to believe that any restaurant can have a bad night with making someone happy.

Just sayin...........

[Bonny]

I had the same experience with the "flashers" at another restaurant last year when it didn't go off after 40 minutes and the staff told us it would be a 20 minute wait.

It turns out the front desk had written the wrong phone numbers for the flasher and that's why it didn't go off.

They did try to accomodate us but it ruined our afternoon. It is probably the only restaurant I won't give a second chance to as I tend to believe that any restaurant can have a bad night with making someone happy.

Just sayin...........

Maybe it's just me, but I'm curious. They accidently wrote a wrong number down (an unfortunate human mistake), then they tried to accomodate you & you won't ever go back ? :confused: