bonnyej
04-15-2011, 10:26 AM
Has anyone had the same experience with this company?
I called on Wednesday and was told the service tech was busy that day but would call on Thursday before he would arrive. I waited all day on Thursday and no one called or came out. I phoned the company at 5pm and was told someone would be out at 9am on Friday. After no one showed by 9:30 I called to let someone in management know how potential new customers are treated. The Customer Service Gal said the manager would be out shortly. At approx 10 am the salesman scheduled showed up and explained their services and stated I would have to give him a years payment in advance or a credit card they could charge for every time they serviced my yard. I explained given the circumstances of their performance to date I could not do this. Ten Minutes later the manager showed up. He apologized and stated the same terms of their services. I asked him given as how I was treated would he enlist the services of this company? I was willing to pay for services at the time of treatment but to entrust anything further was impossible.
I called on Wednesday and was told the service tech was busy that day but would call on Thursday before he would arrive. I waited all day on Thursday and no one called or came out. I phoned the company at 5pm and was told someone would be out at 9am on Friday. After no one showed by 9:30 I called to let someone in management know how potential new customers are treated. The Customer Service Gal said the manager would be out shortly. At approx 10 am the salesman scheduled showed up and explained their services and stated I would have to give him a years payment in advance or a credit card they could charge for every time they serviced my yard. I explained given the circumstances of their performance to date I could not do this. Ten Minutes later the manager showed up. He apologized and stated the same terms of their services. I asked him given as how I was treated would he enlist the services of this company? I was willing to pay for services at the time of treatment but to entrust anything further was impossible.