Glenview country club-worst service ever

[ARedheadedMermaid]

Last Saturday, I took my Mom to have burgers at the Glenview Country Club. We were seated promptly, our waitress arrived shortly after that and took our order. The table next to us complained about 2 burgers being over cooked so she took them back. About 15 mins later she returned with that tables 2 new burgers and our ice teas. She then took another table's order and left. About 20 mins later she went to chat with those customers and told us our meal would be out shortly, that there had been a huge party and that was slowing down orders. If that were true, how is it that another table who had a different waitress, who had ordered after us got their burgers??? She left the area again, came back and again said it would be out soon...the table she had taken their order from after us now got their food-burgers and additional drinks, we still hadn't gotten a refill or even asked if we wanted anything. When I asked her how it was that table received their order before us she said, "I put both your orders in at the same time" since we arrived 20 minutes before they did that didn't seem right...but not once did she apologize for the slow service or her error in not placing our order on time. Finally, after 50 minutes our food came and while it was hot, that's all I can say that was good about it. After paying the check, I walked to the front and requested the opportunity to speak to the manager.

A man in an apron said I could speak with him, although he never identified who he was...he made excuses for everything, stated that may be it was a temperature issue with ours-we ordered Medium which is the rarest you can order there, told us "What did we expect coming to a promotional luncheon?" Never once apologized and dismissed me by sarcastically saying have a nice day.

[buggyone]

I have always been very happy with Glenview CC. The food is excellent and I have always had very good service.

I actually find it hard to believe that someone in a managerial role would say something like "what did you expect for a promotional meal".

I would suggest you try Glenview CC again - maybe sometime during the week - for their $12.95 special summer menu in the evening. Get there for Happy Hour, have a drink, and ask for a table by the window so you can look out on the golf course. I am sure you will be happy you did this to give them a second chance.

[graciegirl]

I am so sorry to hear this. We are renting near there now and hadn't been there to eat for over a year and went with friends last week. We had very good service and the most deee-lish-us tuna and chicken salad with fruit I have ever put in my mouth. Everyone at the table seemed pleased with their choices too.

I am hoping it was just a fluke.

I hope you have good service and great food if you try it again.

[rubicon]

Last Saturday, I took my Mom to have burgers at the Glenview Country Club. We were seated promptly, our waitress arrived shortly after that and took our order. The table next to us complained about 2 burgers being over cooked so she took them back. About 15 mins later she returned with that tables 2 new burgers and our ice teas. She then took another table's order and left. About 20 mins later she went to chat with those customers and told us our meal would be out shortly, that there had been a huge party and that was slowing down orders. If that were true, how is it that another table who had a different waitress, who had ordered after us got their burgers??? She left the area again, came back and again said it would be out soon...the table she had taken their order from after us now got their food-burgers and additional drinks, we still hadn't gotten a refill or even asked if we wanted anything. When I asked her how it was that table received their order before us she said, "I put both your orders in at the same time" since we arrived 20 minutes before they did that didn't seem right...but not once did she apologize for the slow service or her error in not placing our order on time. Finally, after 50 minutes our food came and while it was hot, that's all I can say that was good about it. After paying the check, I walked to the front and requested the opportunity to speak to the manager.

A man in an apron said I could speak with him, although he never identified who he was...he made excuses for everything, stated that may be it was a temperature issue with ours-we ordered Medium which is the rarest you can order there, told us "What did we expect coming to a promotional luncheon?" Never once apologized and dismissed me by sarcastically saying have a nice day.

The waitress made a mistake and should have apologized and the manager should have gifted the meal. You were absoultely right.

[villagegolfer]

I went there with my golfing buddies for Sunday Brunch a couple weeks ago. One word, fantastic!!!

[Bonny]

Maybe it's just me, but it seems many times when someone gets on & bad mouths a restaurant, it's their 1st. or 2nd. post. Hmmmmm :shrug:

[ARedheadedMermaid]

I found it hard to believe as well that a Manager would speak to me that way but it happened...as I have no reason to make it up. And yes it might have been a fluke that I had poor service and would have considered giving it another try had it not been for the Manager's attitude. I wasn't even wanting anything to make up for it...just someone to accept that this happened and to make it a better experience for the next time.

[cappyjon431]

Maybe it's just me, but it seems many times when someone gets on & bad mouths a restaurant, it's their 1st. or 2nd. post. Hmmmmm :shrug:

My wife and I are new to TV (we close on our house next week) and to TOTV, but that does not make her observations any less true or accurate. I encouraged her to open an account on TOTV so she could let others know about her bad experience (and by the way, my mother-in-law, who she took to lunch during this reported incident is a long time TV resident and was VERY displeased with the service).

If someone posts as a newbie, they have to start somewhere--perhaps you would be a little less critical if they posted hundreds of posts first saying how great TV is BEFORE they are allowed to post a criticism?

We plan on being active community member and will enjoy living in TV full time. We look to TOTV for useful information (as well as to provide it). Instead of questioning someone's first or second post, why not try welcoming them to the community?

[Bonny]

My wife and I are new to TV (we close on our house next week) and to TOTV, but that does not make her observations any less true or accurate. I encouraged her to open an account on TOTV so she could let others know about her bad experience (and by the way, my mother-in-law, who she took to lunch during this reported incident is a long time TV resident and was VERY displeased with the service).

If someone posts as a newbie, they have to start somewhere--perhaps you would be a little less critical if they posted hundreds of posts first saying how great TV is BEFORE they are allowed to post a criticism?

We plan on being active community member and will enjoy living in TV full time. We look to TOTV for useful information (as well as to provide it). Instead of questioning someone's first or second post, why not try welcoming them to the community?

I appreciate that & sorry to hear you had bad service. I haven't been to Glenview in years. Didn't mean to sound critical.
It's just I know some people who registered here after they have been fired & one who's kid got fired & trashed where they used to work.

[Pturner]

Sorry this experience put a bad taste in your mouth (so to speak). We enjoy Glenview food and service.

[villagegolfer]

I appreciate that & sorry to hear you had bad service. I haven't been to Glenview in years. Didn't mean to sound critical.
It's just I know some people who registered here after they have been fired & one who's kid got fired & trashed where they used to work.

Bonny is absolutely right.

[cappyjon431]

I appreciate that & sorry to hear you had bad service. I haven't been to Glenview in years. Didn't mean to sound critical.
It's just I know some people who registered here after they have been fired & one who's kid got fired & trashed where they used to work.

Thanks for replying and perhaps we were a little overly sensitive to your initial response.

My wife and I are not the type to complain (after living in a third world country, on an island for many years we have been accustomed to "island time") and we are definitely not the type who want to be comped a free meal if things are not perfect. All could have been made better if the waitress OR the manager simply apologized. Neither one did.

[tpop1]

Maybe it's just me, but it seems many times when someone gets on & bad mouths a restaurant, it's their 1st. or 2nd. post. Hmmmmm :shrug:

Doesn't make it untrue...what axe would this person have to grind?

I read the post and it seemed sincere to me. EVERY restaurant can have a bad day.

Other posters gave the original poster good advice... give it another chance & try it again.

I like Glenview and never had a bad experience there.

Its responses like this that devalue people's opinions & chase people off this board.

And then to say you haven't been there for years......
_

[Pturner]

Thanks for replying and perhaps we were a little overly sensitive to your initial response.

My wife and I are not the type to complain (after living in a third world country, on an island for many years we have been accustomed to "island time") and we are definitely not the type who want to be comped a free meal if things are not perfect. All could have been made better if the waitress OR the manager simply apologized. Neither one did.

Agree that you were owed an apology at the very least. I wonder if the guy in apron who came out and didn't offer his name really was the manager? If so, he'd be better "suited" for another line of work.

[Bonny]

Doesn't make it untrue...what axe would this person have to grind?

I read the post and it seemed sincere to me. EVERY restaurant can have a bad day.

Other posters gave the original poster good advice... give it another chance & try it again.

I like Glenview and never had a bad experience there.

Its responses like this that devalue people's opinions & chase people off this board.

And then to say you haven't been there for years......
_

I don't think my remark was that bad. I certainly don't think it would chase anyone off the boards here. I came right back and apologized !

[BowleesCreekYachtClub]

I do not take issue with someone pointing out that they had poor service or a less than satisfactory meal in a restaurant. But . . . "worst service ever"? Did someone die?

While others respond in a reasonable manner we are stuck with the thread titled "Glenview Country Club - worst service ever" even if the customer is subsequently satisfied by the restaurant. I think the administrator should change outrageous headlines such as these. JMHO. Allan.

[Bogie Shooter]

I do not take issue with someone pointing out that they had poor service or a less than satisfactory meal in a restaurant. But . . . "worst service ever"? Did someone die?

While others respond in a reasonable manner we are stuck with the thread titled "Glenview Country Club - worst service ever" even if the customer is subsequently satisfied by the restaurant. I think the administrator should change outrageous headlines such as these. JMHO. Allan.

I agree. But isn't it up to the orginal poster to request the change?

[cappyjon431]

I do not take issue with someone pointing out that they had poor service or a less than satisfactory meal in a restaurant. But . . . "worst service ever"? Did someone die?

While others respond in a reasonable manner we are stuck with the thread titled "Glenview Country Club - worst service ever" even if the customer is subsequently satisfied by the restaurant. I think the administrator should change outrageous headlines such as these. JMHO. Allan.

As mentioned previously, we will not be permanent residents until next week. That being said, we have eaten hundreds of meals at restaurants in TV. 99% of them have been good to excellent. On this one occasion, the service was the worst my wife had ever experienced. Not only was the food very slow coming out, but no one was willing to take responsibility for the poor service (and that is what ticked my wife and mother-in-law off). Unfortunately we seem to have become a society where no one wants to take personal responsibility anymore. Since when does someone have to die to experience "the worst service ever?"

As for having admins changing "outrageous" headlines, you calling it outrageous is simply your opinion (to which you are certainly entitled). My wife simply stated her opinion (to which she is entitled) for the headline, an opinion which she deems accurate. I am not comfortable having admins arbitrarily decide which headlines are "outrageous" and which are heartfelt and accurate. As a public forum, readers have the option to comment whether they feel the headline and the post are outrageous. Let's give the readers of TOTV the ability to make their own opinions without having an admin make the decision for us.

[swrinfla]

I think that it's worth noting that Glenview has been taken to task for bad service, bad attitude, marginal food several times on this board. A search should come up with at least one other thread started with an equally upset entry.

Yes, every restaurant has its bad days/nights. That does not, however, excuse rude and insensitive replies by "management."

SWR
:beer3:

[graciegirl]

I think that it's worth noting that Glenview has been taken to task for bad service, bad attitude, marginal food several times on this board. A search should come up with at least one other thread started with an equally upset entry.

Yes, every restaurant has its bad days/nights. That does not, however, excuse rude and insensitive replies by "management."

SWR
:beer3:

I believe that every post on this thread was an honest one and each person was sincere. We all have valid reasons for our comments and I know each and every poster, especially Bonny, to be reasonable and well stated.

I think long after we have an emotional reaction to what someone typed, we may pause and think...of just what they said and we will know more about this place we call home.

I really love this forum and I always love what you say swrinfla.

[villagegolfer]

Doesn't make it untrue...what axe would this person have to grind?

I read the post and it seemed sincere to me. EVERY restaurant can have a bad day.

Other posters gave the original poster good advice... give it another chance & try it again.

I like Glenview and never had a bad experience there.

Its responses like this that devalue people's opinions & chase people off this board.

And then to say you haven't been there for years......
_
Hey, cool down, please. Bonny has a right to her thoughts as well as everyone. Plus she apologized.chilout

[The Villager II]

I think Glenview is in the top 3 best restaurants in The Villages. We go there quite often and have never had bad food or service.

We love you Bonny, so chin up and keep your opinions coming please.

[philnpat]

Welcome mermaid! I can understand your frustration.
You're entitled to your opinion. We've only eaten at Glenview once and it was a good experience.
Give it some time and try it again. There's no way the person you dealt with was the manager. It was one employee covering for another. (when I was a youngster, and worked in a restaurant, we did that all the time)
Welcome to TOTV and TV. Even though we're only there 1/2 the year, our hearts are there full-time. Hope to meet you sometime!

[Bonny]

Aw, thank you everyone !! :bowdown:
:beer3:

[ARedheadedMermaid]

Welcome mermaid! I can understand your frustration.
You're entitled to your opinion. We've only eaten at Glenview once and it was a good experience.
Give it some time and try it again. There's no way the person you dealt with was the manager. It was one employee covering for another. (when I was a youngster, and worked in a restaurant, we did that all the time)
Welcome to TOTV and TV. Even though we're only there 1/2 the year, our hearts are there full-time. Hope to meet you sometime!

Thank you very much for the welcome and for the info regarding the possible so-called manager. While we are just moving here next week full-time, my Mom has lived here for 2 years and we've mostly had really good service and meals where ever we have gone...so I look forward to trying all the places near us and finding some favorites. Looking forward to meeting new people and making new friends.

[2BNTV]

[QUOTE=philnpat;383891]Welcome mermaid! I can understand your frustration. You're entitled to your opinion. Give it some time and try it again. There's no way the person you dealt with was the manager. It was one employee covering for another. (when I was a youngster, and worked in a restaurant, we did that all the time)

:agree: :welcome: to TOTV.

I'm sorry you had this experience.

Best wishes for future happiness. :)

[Sail41]

Hey Capt,

I've have a few bad days on the boat, but the good ones make you forget those odd ones. Nice ketch. The same will happen with Glenview. Fair winds.

[TOTV Team]

When a brand new member registers and their very first post is recommending OR sharing a bad experience regarding a contractor or restaurant right out of the box, could heighten the sensitivity as to if it is someone trying to steal advertising from the site or is perhaps a disgruntled former employee looking to gain personal satisfaction from the poor recommendation. The site administration will typically watch their future post for a pattern in these cases.

However, our protocol is that everyone is presumed to have good intentions until they prove otherwise and are given the benefit of the doubt. There could be a long term member on the site with many post that could participate in some of the before mentioned dubious practices. It is also not our protocol to edit titles unless it is to add more detail so that the information is easier to search for in the future. It is an open social network site and all respectful discussions are welcome and not censored. We appreciate and welcome all feedback from honest good intentioned posters whether new or veteran at Talk of the Villages! :thumbup:

[cappyjon431]

When a brand new member registers and their very first post is recommending OR sharing a bad experience regarding a contractor or restaurant right out of the box, could heighten the sensitivity as to if it is someone trying to steal advertising from the site or is perhaps a disgruntled former employee looking to gain personal satisfaction from the poor recommendation. The site administration will typically watch their future post for a pattern in these cases.

However, our protocol is that everyone is presumed to have good intentions until they prove otherwise and are given the benefit of the doubt. There could be a long term member on the site with many post that could participate in some of the before mentioned dubious practices. It is also not our protocol to edit titles unless it is to add more detail so that the information is easier to search for in the future. It is an open social network site and all respectful discussions are welcome and not censored. We appreciate and welcome all feedback from honest good intentioned posters whether new or veteran at Talk of the Villages! :thumbup:

Thank you, that sounds like a very reasonable and respectful approach. Being an administrator is a tough and often thankless job but we really appreciate all you do to make this such a great site.

[cappyjon431]

I have to believe in situations such as this, not to unfrequently the blame lies as much, if not more so, in the reviewers attitude and approach, as it does with the reviewed...

This is precisely the type of response that discourages new members of TOTV from participating.

I think it is wonderful that you had excellent experiences at Glenview. I am glad your circle of friends have had similar experiences. That does not negate the fact that my wife experienced bad service on her visit. That is a logical fallacy, a hasty generalization akin to "well, I have always had a great experience therefore everyone must have had a great experience."

If you do a quick search on the restaurant discussions forum, you will find many other posters have complained about the service at Glenview. I might be new to TV and to TOTV, but I know how to use the search function, you might want to try it--it could enlighten you.

To say the blame lies with the reviewer's attitude and approach is mean spirited. Without your witnessing the incident, your claim is based purely on your supposition, not on facts. The facts are as follows:

1. The waitress forgot to put the order in in a timely manner.
2. The food took over 50 minutes to be delivered.
3. The waitress never offered to refill either my wife's drink or my mother-in-law's drink or to see if they needed anything in the 50 minutes they waited for their food.
4. The waitress never apologized for the mistake or the delay.
5. The "alledged" manager also refused to take responsibility and only made excuses, coming off as sarcastic and dismissive.

A non-fact (purely my own biased opinion) is that my wife is the nicest, sweetest, most well mannered person I know. She rarely complains about poor service and for her to get up the nerve to say something to the manager means something must have been really wrong. For you to suggest she had a bad attitude or approach is out of line. It is your snide comment that now has my wife reluctant to even participate in TOTV. People wonder why many new posters don't stick around TOTV--this explains part of it.

[Jim Straz]

Please don't judge us all by the actions of a few, and instead Pray that those few get better, and more temperate of others. Thank you.

[Larry Wilson]

I totally agree with you cappyjon431. :BigApplause:
But here's the good news. I'm lived here a long time and are very active in many sports. My wife actually teaches an exercise class and is in many clubs. People here are so friendly. You will make a ton of friends face to face. There's a club for everybody.
So Welcome!! Just stand up for you and your wife on here. The new Admin is really trying to make this a nicer place.

Well said Jim!

[cappyjon431]

Thanks for all the supportive comments. Over 99% of all my experiences on TOTV have been positive ones and I think this is a wonderful forum populated by friendly, caring people (just like TV). One week until we move into TV full time--so excited!

[Pturner]

Thanks for all the supportive comments. Over 99% of all my experiences on TOTV have been positive ones and I think this is a wonderful forum populated by friendly, caring people (just like TV). One week until we move into TV full time--so excited!

:thumbup: :welcome: to Lower Paradise!

[Tom Hannon]

A man in an apron said I could speak with him, although he never identified who he was...he made excuses for everything, stated that may be it was a temperature issue with ours-we ordered Medium which is the rarest you can order there, told us "What did we expect coming to a promotional luncheon?" Never once apologized and dismissed me by sarcastically saying have a nice day.

A man with an apron? My guess is you did not speak to the manager.

[gmcneill]

Having lurked this particular thread, I have a few observations:

redheadedmermaid: just becasue you're a newbie poster doesn't mean that you can't express an opinion; keep posting away!

cappy: Very cool how you came to the defense of your bride!

bonny: Very cool that you apologized for unintentionally appearing to be critical of a fellow TOTVer.

I assume like many others of you do, my wife and I frequently mention TOTV to merchants when we shop. Many of them already know of TOTV but those who do not usually say that they will check it out. We encourage them to do so.

My wife often semi-jokingly says to me that we should tell a business owner/manager that we are TOTV members and that we know how to post, so don't mess with us!! :)

Point being, if I owned or managed a business in the TV area, I would not only advertize on TOTV but also perform daily searches for my business' name, just in case. Seems to me that doing so would be extremely business prudent, for a variety of reasons.

[angiefox10]

Having lurked this particular thread, I have a few observations:

redheadedmermaid: just becasue you're a newbie poster doesn't mean that you can't express an opinion; keep posting away!

cappy: Very cool how you came to the defense of your bride!

bonny: Very cool that you apologized for unintentionally appearing to be critical of a fellow TOTVer.

I assume like many others of you do, my wife and I frequently mention TOTV to merchants when we shop. Many of them already know of TOTV but those who do not usually say that they will check it out. We encourage them to do so.

My wife often semi-jokingly says to me that we should tell a business owner/manager that we are TOTV members and that we know how to post, so don't mess with us!! :)

Point being, if I owned or managed a business in the TV area, I would not only advertize on TOTV but also perform daily searches for my business' name, just in case. Seems to me that doing so would be extremely business prudent, for a variety of reasons.

:BigApplause::BigApplause::BigApplause:

[gongoozler]

Been to Glenview many many times and I've never had a complaint.