cybermuda
09-05-2011, 10:41 AM
Just a warning to fellow TOTVers, don't rely on Ruby Tuesday's on-line reservation service.
On Friday August 26 I made an on-line reservation for 6.30 pm on Monday August 29. I received the promised call-back, confirming the correct details. Yet when my party of four showed at 6.25 pm we were told that there was no reservation for us.
I said I had made it on-line and they said that they were having a lot of trouble with that. They also said not to worry as they would get us seated as quickly as possible. Which they did, after everyone else in the queue was seated!
Afterwards, I sent RT a comment explaining what had happened, but have not had the decency of a reply or an apology.
Anyway, food and service were great; just don't book on-line.
On Friday August 26 I made an on-line reservation for 6.30 pm on Monday August 29. I received the promised call-back, confirming the correct details. Yet when my party of four showed at 6.25 pm we were told that there was no reservation for us.
I said I had made it on-line and they said that they were having a lot of trouble with that. They also said not to worry as they would get us seated as quickly as possible. Which they did, after everyone else in the queue was seated!
Afterwards, I sent RT a comment explaining what had happened, but have not had the decency of a reply or an apology.
Anyway, food and service were great; just don't book on-line.