ATTN: SANIBEL RESIDENTS Bright House Cable

[Ad poster]

**ATTENTION: SANIBEL RESIDENTS **

Good news!! :a040: :MOJE_whot: :a040:

Bright House is FINALLY available in The Villages!!
For now, it is exclusively offered in the Village of Sanibel but more should be coming soon so check back for updates!!

***We offer free installation and a free first month of service with all bundled services!
***We will activate all cable outlets in your home!
***And we DO NOT operate on contracts.

I would love to answer any questions any of you may have.
Please feel free to call or email me to discuss your concerns or to schedule a home visit.

Sincerely,

Lysander Jimenez
Territory Sales Rep
Bright House Networks
352-414-6756 Cell
Lysander.Jimenez@mybrighthouse.com

[villages07]

That is good news for Sanibellians... Finally some competition for the much-loathed Comcast company.

But what about the other 42,000 villages households? Does bright house plan to expand backwards to existing rooftops and how far and when?

[2 Oldcrabs]

Hope to be using Brighthouse by the end of Jan. Lets hope you are as good as you advertise. Time will tell.

[hoganth]

Sure would love to see you guys available in Village of Bonita. We had brighthouse in Clermont. There is no comparison with Comcast, it is the worst cable service I have ever had.:bigbow:

[SgtJohn]

Moving to TV next week. What is an average cost for "The Bundle" with HD ? I'm just trying to get a rough idea.

[HelenLCSW]

Moving to TV next week. What is an average cost for "The Bundle" with HD ? I'm just trying to get a rough idea.

Same question --moving in next Wednesday and have Comcast coming in --no contract tho with Comcast either.

[SgtJohn]

Same question --moving in next Wednesday and have Comcast coming in --no contract tho with Comcast either.

I checked their web site and it looks like the bundles begin around $115 @ month. I e-mailed for additional information.

[jackz]

I checked their web site and it looks like the bundles begin around $115 @ month. I e-mailed for additional information.

Please keep us informed John, I know there will be a lot of interest from those of us moving in after you. Thanks

[SgtJohn]

Hey Jack,
I will send some current pictures of your site when I come back at the end of January. I hope we sell our place in Pennsylvania soon. I can't wait to get completely moved in.

[Brighthouse Cable Paul]

Villages07 - I would love to think that we will be expanding to the rest of The Villages at some point, but for the immediate future Sanibel is all I know of that is in the works. Those types of decisions are made well above my pay grade. :) From what I understand there is a tremendous amount of paperwork and permitting to even think about doing anything. Of course if anything changes I will keep everyone informed as best I can.

2oldcrabs- I am glad you have decided to give us a shot. I definitely think you will be pleased. If you have any questions or if you need any help, give me a call and I will do my best to lend a hand.

Honganth - I wish we were in the village of Bonita as well. We would love to have you back as a customer! Thanks for the kind words and hopefully one day we will be able to get you service.

SgtJohn & HelenLCSW- Our triple play (phone, cable, and internet) packages can start as low as $110/mo. There are many options and we can discuss what you would like to have and tailor a package to fit your needs. You can always call or email me with any questions. SgtJohn, I received your email and will be getting back to you ASAP.

Thanks everyone for all the replies and for welcoming me to TOTV!!!

[Brighthouse Cable Paul]

I just wanted to post the streets we currently have up and active in Sanibel. There will be many more to come shortly, but Sanibel is growing at an amazing rate and we are doing our best to keep up.

Current active streets:
French Oak Dr
Silk Tree Ter
Twisted Oak Way
Vanilla Leaf PL
Norland Av
Bernay Ct
Adrienne Way
Jurgensen Ter
Evinston Ct
Wellesly PL
Alwick Way
Baker Ln
Alee Ln
Keller Ct
Bradford Loop
Navin St
Pickett Rd
Journey Ln
Fisher Av
Asher Path
Duke Ter
Braddy Ct
Falling Tree Ct

There are many, many more to come in the very near future as we activate the other side of Sanibel. I will keep eveyone up to date as much as I can as new streets are added.

[Brighthouse Cable Paul]

Villages07 - As far as I know the village of Sanibel of all that is currently in the works. I am hoping that if this goes well we will be able to expand to other sections of The Villages, but that decision is made many pay grades above mine. From what I understand, it is a very long and tedious process and there are mountains of paperwork and permits that must be done before they can even dream of doing any expansion. So, for now Sanibel only, but we will keep our fingers crossed and I will keep everyone informed of any changes as much as I can.

2oldcrabs - Thank you for giving us a chance. I definitely feel you will pleased with our services. If you have any questions or if there is anything I can do to help, please let me know. I will do my best to lend a helping hand.

Hoganth - I too would love to be in the village of Bonita and we would definitely love to have you back as a customer. Hopefully, some day in the not too distant future we will be there. Until, then thank you for the kind words. I hope your experience with Comcast improves.

SgtJohn and HelenLCSW - Our triple play (phone, cable, and internet) bundles can start as low as $110/mo. We offer a varitery of packages and al-la-carte add ons. I can custom tailor a package to try to meet what you are looking for in services and what you would like to pay per month. Please feel free to contact me with any questions. SgtJohn, I received your email and I will be responding to you as soon as I can.

Thank you everyone for all the replies and for welcoming me to TOTV!!

[SgtJohn]

I just wanted to post the streets we currently have up and active in Sanibel. There will be many more to come shortly, but Sanibel is growing at an amazing rate and we are doing our best to keep up.

Current active streets:
French Oak Dr
Silk Tree Ter
Twisted Oak Way
Vanilla Leaf PL
Norland Av
Bernay Ct
Adrienne Way
Jurgensen Ter
Evinston Ct
Wellesly PL
Alwick Way
Baker Ln
Alee Ln
Keller Ct
Bradford Loop
Navin St
Pickett Rd
Journey Ln
Fisher Av
Asher Path
Duke Ter
Braddy Ct
Falling Tree Ct

There are many, many more to come in the very near future as we activate the other side of Sanibel. I will keep eveyone up to date as much as I can as new streets are added.

Guess that counts me out. I will be on Fenwick Loop, overlooking Lake Riebel, :laugh:

[Brighthouse Cable Paul]

Guess that counts me out. I will be on Fenwick Loop, overlooking Lake Riebel, :laugh:

Not necessarily, check your email. Out for this very moment, maybe, but not for long.... :)

[Happinow]

From what I hear, I'm thrilled that I don't have to use Comcast!!! Yipee!
:clap2:

[Brighthouse Cable Paul]

I think it goes without saying, but just to be safe, I would like to make sure everyone knows these are exclusive specials and are available only through myself or from one of my team members on the Direct Sales force. If you need anything, have any questions, or are interested in customizing a package, please call, text, or email me. Thank you!

Also, I hope to be adding a list of new streets that we will be providing service to in the next week to two weeks. If you are in or are going to be in The Village of Sanibel, but did not see your street on the first list, keep an eye out. :thumbup::024:

Hope to hear from more of you soon and thanks again for letting me be part of the fun! :highfive:

[JC and John]

**ATTENTION: SANIBEL RESIDENTS **

Good news!! :a040: :MOJE_whot: :a040:

Bright House is FINALLY available in The Villages!!
For now, it is exclusively offered in the Village of Sanibel but more should be coming soon so check back for updates!!

***We offer free installation and a free first month of service with all bundled services!
***We will activate all cable outlets in your home!
***And we DO NOT operate on contracts.

I would love to answer any questions any of you may have.
Please feel free to call or email me to discuss your concerns or to schedule a home visit.

Sincerely,

Paul J. Muniz
Territory Sales Rep
Bright House Networks
407-504-2580 Cell
paul.muniz@mybrighthouse.com

Hello Paul, Good to hear Bright House is coming to Sanibel. I understand they are a first class cable company. We will be building on Rain Lily Loop in Sanibel soon. We are long time happy DirecTV subscribers. Before I commit to DirecTV, what advantages does Bright House have over DirecTV other than cost? How does your sports programing compare and how many HD channels will be offered? I visited Bright House web site and got nowhere, it doesn't recognize zip code for The Villages or Sanibel. Will Bright House be offering internet speeds faster than 10mpb? We would like to see at least 15 offered which is ideal for streaming HD movies from Vudu. You may PM us with your info if you like. Thanks so much John

[redwitch]

Hope you can tell the powers that be that many Villagers would love to have some other choices. I live in the Village of Winnifred and would happily switch to Bright House if I could.

[Barefoot]

Hope you can tell the powers that be that many Villagers would love to have some other choices. I live in the Village of Winnifred and would happily switch to Bright House if I could.

And while you're assisting Redwitch in Winifred, please don't forget the "sister" Village of Belvedere!

[Brighthouse Cable Paul]

Hi all. Sorry about the delay in getting back to everyone. I was out with knee surgery last week and was not able to keep up with everything as much as I would have liked.

JC+John - PM sent. Again, terribly sorry about the delay in getting back to you.

Redwitch and Barefoot - I certainly hope the plan is to expand to as many Villages as possible. I think they know people want other options just from what we are hearing from the Sanibel residents. Hopefully, expansion will come sooner than later. I will do my best to keep everyone updated to any progress. :)

Also, it was brought to my attention that I missed one of the streets we have active in Sanibel. Rain Lilly Loop is also available to receive our services.

We are in process of turning on some new address on the opposite side of Pinellas PL. As these become available, I will make another list with street names.

Hope to hear from more of you soon!

[mikeandnancy1112]

We live in the Village of Summerhill and have had nothing but great service with Comcast.

[VillageSitter]

Although we are relatively new to The Villages and presently have Comcast, which I will say, has not given us any problems to speak of, I had BrightHouse when we lived in Wesley Chapel and loved them. If I had a computer problem, they would talk you through anything. If they ever come into St. James, I will definitely go back to them.

[zcaveman]

While I am happy with Comcast, I would switch to Brighthouse just to get rid of these :cus: DTA boxes.

[2 Oldcrabs]

Brighthouse just hook us up to a "triple play package". The installers were great. The came about 2 hrs early, but called ahead to see if it was OK. They even replaced one of the "cat 5" plugs in the wall that was defective from The Villages. We were in a rental unit for the last 5 months that had Comcast. What a difference! The Internet is faster than the Verizon FIOS we had up north. The only problem is, you need to call the sales Rep at the top of this post to get service. The Reps @ the "800" number for Brighthouse do not know they service TV. IT IS ONLY AVAILABLE SOUTH OF CR466A.:bigbow:

[uujudy]

While I am happy with Comcast, I would switch to Brighthouse just to get rid of these :cus: DTA boxes.

Caveman, I've been trying since before Christmas to get mine activated! I almost had the right person today, but they cut me off before they could send the signal. I'll have to wait until February to activate them now, because they used up all my minutes this month (I have a 450 min/month cell phone plan). It shouldn't take hours & hours of talking to 9 different people at Comcast to get the boxes activated, should it? Grrrrr.

Brighthouse, I live in Virginia Trace. Just run the line (or whatever it is) up Canal Street.... :)

[rubicon]

I am happy with comCast. ComCast is growing leaps and bounds and will continue to merge with other companies which explains in part why there have been some disrruptions. I had Bright House differnet name inMN and it was good but they too had some problems . it all has to do ith growth

[rodie]

Does brighthouse in Sanibel offer the NFL channel? Where I live now they don't.

[zcaveman]

Caveman, I've been trying since before Christmas to get mine activated! I almost had the right person today, but they cut me off before they could send the signal. I'll have to wait until February to activate them now, because they used up all my minutes this month (I have a 450 min/month cell phone plan). It shouldn't take hours & hours of talking to 9 different people at Comcast to get the boxes activated, should it? Grrrrr.

Brighthouse, I live in Virginia Trace. Just run the line (or whatever it is) up Canal Street.... :)

Have you tried going to https://digitalnow.comcast.com/ and activating them yourself?

I have activated several neighbor's DTA boxes from my PC using this site.

The boxes have to be on and the TVs have to be tuned to channel 3.

Z

[Nettie]

considering Bright House for our new home...would appreciate any feed back from actual "users" of this service in the new Villages section.
thanks

[SgtJohn]

Does brighthouse in Sanibel offer the NFL channel? Where I live now they don't.

No, They don't offer the NFL Network. I asked. Bummer.

[2 Oldcrabs]

considering Bright House for our new home...would appreciate any feed back from actual "users" of this service in the new Villages section.
thanks
We are in Sanibel and have had Brighthouse for 4 days. So far it is better than Comcast that we had in a villa we rented for 5 months. I think the internet is faster than Verizon Fios. When we were looking for a provider Comcast & Century had steep installation fees. Brighthouse was free, no 1or 2 year contract required. Installer went above and beyond. I was also able to get a 2nd phone number for my Father who lives with us. Do not call the "800" number to get service. You need to call the salesman @ the top of this post.

[2 Oldcrabs]

Does brighthouse in Sanibel offer the NFL channel? Where I live now they don't.

I purchased an "internet apps" TV and hope I can figure out how to watch my team next season.

[Scott8147]

Paul, I know there have been a lot of questions about where you may expand to after Sanibel. Seems logical that you might first continue in the new and developing villages south of 466A before possibly going to the "older" villages. Would that seem the most likely possibility to you?

[uujudy]

Have you tried going to https://digitalnow.comcast.com/ and activating them yourself?

I have activated several neighbor's DTA boxes from my PC using this site.

The boxes have to be on and the TVs have to be tuned to channel 3.

Z

Oh Caveman, that's the FIRST thing I tried! For some strange reason the boxes they sent to me are not listed in their inventory. That's what's causing all the confusion. I tried to activate them one last time on Sunday, thinking that they wouldn't be busy on Sunday, and I have free weekend minutes on my cellphone.

Once again, it took 5 different transfers after each person guaranteed that THEY were the person I needed to talk to, and they would most definitely be able to activate my boxes. I was on hold with EACH person from 3 to 8 minutes until they came back on the line and explained that they couldn't do the activation. Each one ended their part of the call with the assurance that the next person would definitely be able to activate my boxes, and that Comcast support was there for me 24/7!

My final transfer was supposed to be (yet again) to Tech Support, went instead to Billing, and I got the message that the Billing department was closed and I should call back during regular business hours. Nooooooo! :22yikes:

That call took 57 minutes. I'm out of minutes for regular business hours, and I'm out of patience. Meanwhile, I can hum the Comcast 'on hold' song in my sleep, and I have almost memorized the serial numbers of the boxes.

[zcaveman]

Oh Caveman, that's the FIRST thing I tried! For some strange reason the boxes they sent to me are not listed in their inventory. That's what's causing all the confusion. I tried to activate them one last time on Sunday, thinking that they wouldn't be busy on Sunday, and I have free weekend minutes on my cellphone.

Once again, it took 5 different transfers after each person guaranteed that THEY were the person I needed to talk to, and they would most definitely be able to activate my boxes. I was on hold with EACH person from 3 to 8 minutes until they came back on the line and explained that they couldn't do the activation. Each one ended their part of the call with the assurance that the next person would definitely be able to activate my boxes, and that Comcast support was there for me 24/7!

My final transfer was supposed to be (yet again) to Tech Support, went instead to Billing, and I got the message that the Billing department was closed and I should call back during regular business hours. Nooooooo! :22yikes:

That call took 57 minutes. I'm out of minutes for regular business hours, and I'm out of patience. Meanwhile, I can hum the Comcast 'on hold' song in my sleep, and I have almost memorized the serial numbers of the boxes.

In that case, my suggestion would be to take the boxes and the documentation you got down to a Comcast office and explain it to them and get new boxes or let them figure it out.

Or talk them to give you a free house call to get them working.

Z

[Brighthouse Cable Paul]

Paul, I know there have been a lot of questions about where you may expand to after Sanibel. Seems logical that you might first continue in the new and developing villages south of 466A before possibly going to the "older" villages. Would that seem the most likely possibility to you?

That is what I would think. Again, I do not know as I have no access to the meetings where future strategies would be discussed, but yes, I would think and hope that would be the plan. I mean I would think that if they had good success in the new areas, then they would want to expand to try to get as many customers as possible. I know going into new areas is a huge undertaking, but I would guess that if the ends justified the means, any business would be all for it. I would also imagine if there are new areas being built that along or near our current service areas we would be all about trying to get our services in there before the builds are complete because it is much easier to be there in the beginning than to try to retrofit afterwards.

[rubicon]

From what I hear, I'm thrilled that I don't have to use Comcast!!! Yipee!
:clap2:

I have nothing but good to say about ComCast. Lost my phone they came right out found a bad outside line and within two hours all was well. the secret is that you have to use diplomacy. :coolsmiley:

[Brighthouse Cable Paul]

Hello all! I know I am a little behind in getting this up and I do apologize, but below is a list of the new streets in the Village of Sanibel to which we can offer services. These should be most, if not all, of the new streets on the south side of Pinellas Pkwy. If you have questions or do not see your streets, don't hesitate to call, email, PM, or text. I am going to list the streets in alphabetical order to try to make it easier to find your street.

-Abaco Path
-Apollo Ln
-Ardsley Pl
-Avondale Ave
-Baffie Ct
-Belcherry Loop
-Beville Pl
-Bonifay Path
-Braddock Ct
-Burnett Ter
-Callahan Dr
-Embrook St
-Emory Av
-Enisgrove Way
-Eubanks Ln
-Evesborough Path
-Fenwick Loop
-Glendale Ln
-Highridge St
-Islawild Way
-Killington Loop
-Macarthur Ct
-Mayberry Ct
-Mayflower Loop
-Newbridge Pl
-Oldsmar Ter
-Quaint Ter
-Raven Croft Ter
-Sylewood Ave
-Ulehah St
-Vandeberg Ct
-Yarborough Way

All in all that is 32 new streets up and active. Thank you all so much for all of the responses and for the opportunity to help quite a few of you. I really appreciate it and look forward to helping as many people as possible in any way I can!

-Paul

[Orps1]

When will u be on allee lane ,village of sanibel

[skyc6]

I believe they already are. I think these are additional. Correct me if I am wrong.

[uujudy]

In that case, my suggestion would be to take the boxes and the documentation you got down to a Comcast office and explain it to them and get new boxes or let them figure it out.

Or talk them to give you a free house call to get them working.

Z

Why, oh why does it have to be so darn difficult! To take out the boxes means moving furniture, and my heavy lifter guy is back in Utah right now. And you say to talk to them? Talk? Hahahahahah!

Z, I get caught up in the loop of tech support people who just keep transferring me until somebody cuts me off. Free house call. Sure. Right. Maybe after HoneyBoy comes back to TV I can help him move the furniture, and we can take those unregistered boxes back to Comcast.

Meanwhile, we haven't had many channels on the bedroom tv's since before Christmas.

[Brighthouse Cable Paul]

I believe they already are. I think these are additional. Correct me if I am wrong.

You are correct, we do already offer services on Alee. Alee Ln was part of the original build. Thanks for the assist on this one!



0rps- If you would like to discuss options please call or email me. Hope to talk to you soon!

[Brighthouse Cable Paul]

I finally have some news on expansion...

It has been brought to my attention by two recent customers that some of the new streets I listed are actually located in The Village of Fernandina. I was not aware these streets were in a different Village due to their proximity to Sanibel. Well, turns out I learned something new!

So.... Now it appears we offer services in The Village of Sanibel AND some of The Village of Fernandina!! :a040:

Thanks to those who caught that and have helped me along the way! I will keep posting any new updates I have. :ho:

[rodie]

I finally have some news on expansion...

It has been brought to my attention by two recent customers that some of the new streets I listed are actually located in The Village of Fernandina. I was not aware these streets were in a different Village due to their proximity to Sanibel. Well, turns out I learned something new!

So.... Now it appears we offer services in The Village of Sanibel AND some of The Village of Fernandina!! :a040:

Thanks to those who caught that and have helped me along the way! I will keep posting any new updates I have. :ho:

Can you post the channel lineup available in Sanibel. Specifically, are you offering the NFL Channel?

[Brighthouse Cable Paul]

Can you post the channel lineup available in Sanibel. Specifically, are you offering the NFL Channel?

RODIE - Unfortunately, we do not offer The NFL Network. I tried to post a PDF of the channel lineup for you, but it exceeds the size limits allowed by this site. If you use this link Channel Lineup | TV | Bright House Networks (http://applications.brighthouse.com/channel-lineups/default.aspx)
and select sumter county in the service area box, it will pull up a channel lineup for you. I recommend clicking on the "view printable lineup" tab. That will make easier to see and read, plus will allow you to save a PDF copy to your computer. Any TV with a box will receive all the channels coded B, S, D, SDF, BDF, BHD, OD, D, and DHD. TVs without boxes will still receive all channels coded S and B. Let me know if you have any questions and I will help however I can.

*If you prefer to email me, I can email you back the PDF version if that is easier for you. *

[Brighthouse Cable Paul]

Well, yet again I learn something new thanks to one of the TOTV subscribers. Last time I learned that we we had expanded in to the Village of Fernandina when I did not realize that it was a totally separate Village. Now today, I learn that some of the streets I listed are located in the Village of Charlotte (Thanks Hugh!). I appreciate everyone's help as I try to learn the area as best I can. If you have any questions as to whether your address is servicable or not, you can always call or email me.

So, as it stands now, we now offer services in The Villages of Sanibel, Fernandina and Charlotte.

Hopefully, more will come in the future. As always, I will do my best to keep everyone updated to any progress.

[Finallyfree]

Will you (Brit House) be moving south to The Village of Charlotte? We will begin building next month and are interested in Comcast competition.

Finallyfree

[Brighthouse Cable Paul]

Finallyfree - we do offer services in some of The Village of Charlotte. If you would like to email or PM me your address I can check and see if your address is one of the ones that is currently servicable. If not, it may be a part of our next activation coming in the next few weeks. Hope to hear from you soon!

[Brighthouse Cable Paul]

Hello all!! Sorry for my absence here of late. My wife and I just welcomed our first son on May 1st and life has been a little bit of a whirlwind since. :D:cryin2::eek::mornincoffee::D

Now, back to business. I have some more good news.:2excited: We have expanded to more streets in The Village of Charlotte. The streets now active are:

-Dalkeith Ter
-Enisgrove Way
-Greenwich PL
-Ipswitch St
-Beeber Ct
-Kindle Av
-Fieldstone Path

There may be a few I missed, so if you do not see your street, please contact me and I will look it up. Also, just because it is not built yet, does not mean that it is not coming. I know we have quite a bit more territory that is going to be activated here shortly (Owl Dr and surronding areas in Fernandina is one of the top of my head). I will do my best to keep all informed as much as I can.

As always thanks for all the love and please do not hesitate to contact me for any reason!

Have a great weekend all!
Paul Muniz
Bright House Networks

[delima2000]

We need Bright House cable in the village of Mira Mesa and the older section of the villages. comcast is nothing but a heart ache . My family is from other,parts of Florida and they have Bright House and love it.:pray::pray:

[Happinow]

I have been working with Paul from Brighthouse Cable and have been extremely pleased with the service. They come when they say they will and if you have any problems just call Paul and he returns your call in a timely manor and sets you up with tech service if you need it. In fact we didn't set up our new TV's properly in order to get all of the channels and a tech will be here tomorrow to heLp us. I would recommend Brighthouse.

[jackz]

Hello all!! Sorry for my absence here of late. My wife and I just welcomed our first son on May 1st and life has been a little bit of a whirlwind since. :D:cryin2::eek::mornincoffee::D

Now, back to business. I have some more good news.:2excited: We have expanded to more streets in The Village of Charlotte. The streets now active are:

-Dalkeith Ter
-Enisgrove Way
-Greenwich PL
-Ipswitch St
-Beeber Ct
-Kindle Av
-Fieldstone Path

There may be a few I missed, so if you do not see your street, please contact me and I will look it up. Also, just because it is not built yet, does not mean that it is not coming. I know we have quite a bit more territory that is going to be activated here shortly (Owl Dr and surronding areas in Fernandina is one of the top of my head). I will do my best to keep all informed as much as I can.

As always thanks for all the love and please do not hesitate to contact me for any reason!

Have a great weekend all!
Paul Muniz
Bright House Networks

Congrats on the birth of your son....

Will be contacting you in the fall for service on Fenwick Loop in Sanibel.

Jack

[asianthree]

Now that you have a new little bundle in your home we all are hoping to have a brighthouse bundle in ours village of pennacamp. Congrats and hope you have a night of sleep now and then. :clap2:

[Brighthouse Cable Paul]

Thanks everyone for all the kind words regarding my son. It has been an absolutely amazing experience so far!

Okay, so now more good news! I just good an email from construction with a few more streets that are being activated. These streets are:
-Innisbrook Pl
-Eastbourne Ln
-Belcherry Loop
-Deauville Ct
-Abdella Way
-Netherwood Pl
-Glen Ridge Ct

These are the first released addresses of several new areas we will be activating soon. As always, I will do my best to keep everyone up to date.

Thanks!
Paul

[Brighthouse Cable Paul]

Well, apparently when construction says soon, they mean SOON!

More new areas where we have activated service:

-Mockingbird Ln
-Quail Ct
-Thunderbird Ln
-Birdsong Pl
-Owl Dr
-Amberly Ct
-Kimberwicke Ave
-Jessmyth Pl
-Finesse St

That's all for now. More to come in the not too distant future.

[JohnM]

Any chance that BRIGHTHOUSE will be available NORTH of 466A?

[missypie]

Please tell me what Brighthouse does better than Comcast?

I need specifics.

Thank you so much.

[Brighthouse Cable Paul]

John M - It is a possibility, but it would be off in the future. I know we currently have about six months to a year of planned construction left on our current projects on the south side of 466A. If there are any plans to expand to the north side of 466A, they will be very closely guarded at a level very high above me. I wouldn't actually know until just before, just as, or just after construction starts. However, if I hear or see anything, I will let everyone know as soon as I do!

Missypie - Well, better is a matter of opinion. I strongly feel that we do offer superior service than Comcast.
-We do not require you keep any of our services for any amount of time.
-I offer combo packs of services that have price guarantees of either one year or two years. Most of Comcast's packages are guaranteed for 3, 6, or 12 months. So, while some of their specials may look better to start off, in the long run our services will be a much better value.
-We offer the fastest internet speeds in the area. Our packages come with at least our Road Runner Standard, which is 10mbs, and many now come with our Road Runner Turbo at a speed of 20mbs. Should you need the absolute fastest, we do offer our Road Runner Lightning at a speed of 40mbs.
-We do not require that every TV in the home have a box or a DTA converter in order to receive programming. With our service TVs with a box will receive the most channels, but any other TV in the home can plug directly into the cable outlet and will still receive about 65-70 channels of programming which would include all the local channels and all the most popular cable channels.
There are other differences, but these are just the most prominent that I can come up with off the top of my head. If you would like to further discuss the difference and further explore what we can offer you, please feel free to contact me.

Thanks all!

[Lpierleo]

Paul, I am not sure whom to contact about TV, internet and telephone for our new home in the village of Sanibel on Vandenberg Court. We are closing this coming Monday (July 2) and I have called the 800 number 3 different times and did not get any assistance. Can you please direct me to whom i need to speak to. We will be on location in The Villages tomorrow evening and I probably wont have any internet access so if you wouldnt mind calling my cell at 585/281-6472, it would be very much appreicated.
I will continue to be on line until approx 4:00pm tomorrow prior to our flight.
Thank you. Linda Pierleoni lpierleo@rochester.rr.com

[sharonga]

Hi Paul. We moved in on May 30 and have had your service since June 6.
We are very happy with it. We started with comcast and cancelled them within 3 days. We had a cable outlet installed in the kitchen and are not using it. How would we go about moving it to the lani???? Thank you.
Sharon
Village of Sanibel

[Brighthouse Cable Paul]

Sharon,

Sorry I missed this post. Give me a call on my cell and I will see what I can do to help you out. I will also send you a PM.

[Brighthouse Cable Paul]

Our construction crews have been incredibly busy here lately. We have just recently activated another 30 streets!:BigApplause: I will list them below in alphabetical order. We are still hard at work out there so expect to see more in the not too distant future. For now, all our efforts are still south of 466A in and around the areas off Pinellas Pl (Charlotte, Fernandina, and Sanibel).

New streets now available to receive our services:

Abana Path
Allaire Loop
Bokeelia Pl
Bowen Ter
Brassie Ter
Brunell St
Castlegate Ct
Derby Ave
Ducksbury St
Empire Ave
Fieldbrook Way
Gable Pl
Greywood Ln
Hatfield Ter
Hollyhock Wy
Isleworth Cir
Jaffia Ct
Kilarny PL
Ladd Ct
Lafayette St
Luckett Ct
Maiden Ln
Niblick Ct
Partridge Ave
Ridgewood Path
Tallsman Ct
Tangelo Ln
Vanceboro Ct
Yardley Ct
Zoombar PL


Like I said, hopefully more to come in the near future. As always, if you have a question about a particular area or street, just contact me.

Hope to hear from you soon!

[rodie]

Paul, do you know why Brighthouse refuses to carry the NFL Network channel? All other cable companies carry it except TW/Brighthouse. NFL is so wanted by many of your subscribers that it seems very backward not to carry it. Just wondering if you know why your company is not.

Our construction crews have been incredibly busy here lately. We have just recently activated another 30 streets!:BigApplause: I will list them below in alphabetical order. We are still hard at work out there so expect to see more in the not too distant future. For now, all our efforts are still south of 466A in and around the areas off Pinellas Pl (Charlotte, Fernandina, and Sanibel).

New streets now available to receive our services:

Abana Path
Allaire Loop
Bokeelia Pl
Bowen Ter
Brassie Ter
Brunell St
Castlegate Ct
Derby Ave
Ducksbury St
Empire Ave
Fieldbrook Way
Gable Pl
Greywood Ln
Hatfield Ter
Hollyhock Wy
Isleworth Cir
Jaffia Ct
Kilarny PL
Ladd Ct
Lafayette St
Luckett Ct
Maiden Ln
Niblick Ct
Partridge Ave
Ridgewood Path
Tallsman Ct
Tangelo Ln
Vanceboro Ct
Yardley Ct
Zoombar PL


Like I said, hopefully more to come in the near future. As always, if you have a question about a particular area or street, just contact me.

Hope to hear from you soon!

[Brighthouse Cable Paul]

Paul, do you know why Brighthouse refuses to carry the NFL Network channel? All other cable companies carry it except TW/Brighthouse. NFL is so wanted by many of your subscribers that it seems very backward not to carry it. Just wondering if you know why your company is not.

I am not sure the exact reason, but I do know that it has to do with dollars and cents. They feel their network is worth a certain amount of money per subscriber and apparently it is not the same number we had in mind. During that last round of negotiations I was told that they demanded the channel be offered as part of normal standard and digital service, we wanted it in a special package offering (i.e. our Sports Pass), but they wouldn't budge. To offer the channel in our standard and digital service would have made it financially unreasonable for both us and the consumer. Now, that is just what I heard. What actually happened could be completely different. But, no matter what it is all a money thing. When it comes time to negotiate for channels we work with Time Warner to make a larger number of subscibers and to hopefully negotiate the best price. I would imagine eventually we will offer the NFL Network as our customers would like it and NFL Network would like to have our customers, but I have no idea when we might actually have it.

Hope this makes sense and gives you an idea as to what is happening. Unfortunately, channels negotiations are handled well above my level so I won't know what is happening until it is done.

As far as missing games, I have found the NFL Network doesn't really show all that many games. As far as I can remember from last season, it was really on the Thursday night game that they had exclusive rights too. I may be wrong on that, my mind isn't fully in football mode yet. :)

Please let me know if you have any other questions.

[WVMtnBoy]

Hi Paul, I've heard that our home on Bradshaw Lane in Gilchrist (under construction) may be eligible for Brighthouse. Is this correct???
Thanks

[Brighthouse Cable Paul]

Hi Paul, I've heard that our home on Bradshaw Lane in Gilchrist (under construction) may be eligible for Brighthouse. Is this correct???
Thanks

Yes, I actually just heard back from construction today concerning The Village of Gilchrist. The area covering that village has been sent to design. Once they are done, it will be ready for our construction team to start building. We will definitely be offering services in that village, but we may or may not be ready by the time your home is completed. If it is going to be a couple of months, then there is a good chance we will be ready to go when you are. I will do my best to keep you up to date. Also, if you want to email me, I can keep you updated that way as well.

[WVMtnBoy]

Yes, I actually just heard back from construction today concerning The Village of Gilchrist. The area covering that village has been sent to design. Once they are done, it will be ready for our construction team to start building. We will definitely be offering services in that village, but we may or may not be ready by the time your home is completed. If it is going to be a couple of months, then there is a good chance we will be ready to go when you are. I will do my best to keep you up to date. Also, if you want to email me, I can keep you updated that way as well.

Thaks, Paul. I've sent you an e-mail.

[IndianaTeachers]

Paul - Glad to hear you are on Ridgewood Path - We close on our home on 9-19, and will definitely be wanting to use your services. I will be in touch with you.

Gary

[Brighthouse Cable Paul]

Paul - Glad to hear you are on Ridgewood Path - We close on our home on 9-19, and will definitely be wanting to use your services. I will be in touch with you.

Gary

Gary,

I can't wait. Please let me know if you have any questions and I will help however I can. Good luck on the move and congrats on the new home!

[Brighthouse Cable Paul]

Hi all,

Nothing official yet and I have heard nothing on the company side, but since I have been asked about this many times I figured I would share an article I saw. Once I have official word from corporate, I will update and let everyone know. Even though it is not official, the signs look good that we may be able to finally come to a deal with the NFL Network here in the not too distant future. :clap2::MOJE_whot::pepper2:

Time Warner Cable in deal to carry NFL Network: source | Reuters (http://www.reuters.com/article/2012/09/21/us-timewarnercable-nfl-idUSBRE88K0U320120921)

Again, I will do my best to keep everyone updated as I hear more.

Thanks!
Paul

[WVMtnBoy]

Hi Paul! I was at our home on Bradshaw Lane in Gilchrist last week and ran into a field service rep for Brighthouse. During the conversation he mentioned that he thought that the company was on-line in Gilchrist. He additionally called someone at the office and was told that the area was active and that smoothing (?) was being done in the area this week. Have any updates on the availability of service in this area!
Thanks!

[Brighthouse Cable Paul]

Hi Paul! I was at our home on Bradshaw Lane in Gilchrist last week and ran into a field service rep for Brighthouse. During the conversation he mentioned that he thought that the company was on-line in Gilchrist. He additionally called someone at the office and was told that the area was active and that smoothing (?) was being done in the area this week. Have any updates on the availability of service in this area!
Thanks!

We are getting closer and most of the "dirty work" for Gilchrist is done, but technically the addresses are not active and ready to go in our system. However, we should be very close to getting to that point. I have not forgot about you and will definitely let you know as soon as I get the green light. :)

[Brighthouse Cable Paul]

Hi all,

Nothing official yet and I have heard nothing on the company side, but since I have been asked about this many times I figured I would share an article I saw. Once I have official word from corporate, I will update and let everyone know. Even though it is not official, the signs look good that we may be able to finally come to a deal with the NFL Network here in the not too distant future. :clap2::MOJE_whot::pepper2:

Time Warner Cable in deal to carry NFL Network: source | Reuters (http://www.reuters.com/article/2012/09/21/us-timewarnercable-nfl-idUSBRE88K0U320120921)

Again, I will do my best to keep everyone updated as I hear more.

Thanks!
Paul



Well, that didn't take long!!! NFL Network is now officially on Bright House Networks!! If you have digital cable with us you can view The NFL Network on channel 201 or in HD on channel 1145. Also, if you subscibe to our Sports Pass you can get NFL RedZone on channel 202 or channel 1146 for HD.

This channel is active and running as of this weekend, so you can now enjoy tons of NFL news and reports as well as Thursday night games.

Hopefully, more good news to come shortly! Thanks all!!

[Brighthouse Cable Paul]

Good news! Bright house is on the move again. We have added a few more streets that we can provide service to and with that, a few more areas.

As you know, we have services available in The Villages of Sanibel, Fernandina, and Charlotte, as well as Bokeelia Villas, but now we have expanded into The Village of Gilchrist and Eleanor Villas!

New streets added are as follows:

-Kilgore Way
-Bradshaw LN
-Hackberry PL
-Amherst Way
-Eastfield Path
-Eleanor LN
-Veranda PL
-Ida Ct
-Alva Terr


That's it for now, but more to come in the near future! As always, I will do my best to keep everyone posted.

Thanks for all the support!
Paul

[Brighthouse Cable Paul]

Hello all! More good news. We are growing yet again. I just received an email from construction showing new areas they just completed. These areas will be added into the computer over the next week or so. The new streets we are available on are as follows:

- Resthaven Way
- Teaberry Ln
- Orangedale Terr
- Pinekot Ct
- Alesio St
- Haislip Ct
- Olustee Pl
- Vicksburg Av
- Tannery Terr
- Sapphire Pl
- Amber Ct
- Garnet Av
- Ivory Ln
- Barrineau PL
- Tipton Ln
- Bracci Av
- O'Hara Ct
- Evanside Ln
- Burnside Pl
- Knightsbridge Pl
- Candlewick Ct
- Blythill Ln
- Jemima Av
- Emporia Pl
- Islamorada Ct
- Richfield St
- Edgeworth Terr
- Adrienne Way (700 addresses in Megan Villas)

All in all that is another 28 streets of new service. This area covers Amber Villas, Barrineau Villas, Lauren Villas, Lindsey Villas, Megan Villas, and I believe parts of Gilchrist and Fernandina. The construction crews are staying busy trying to keep up with all the expansion. As always, if I get wind of anything new, I will keep you all posted.

Please let me know if anyone has any questions or concerns.

Talk to you soon!
Paul

[rodie]

Paul, what are the benefits of a whole house dvr? I understand that you can not schedule a recording without going to the TV that has a DVR, so if you are watching a tv where there is only a converter and want to record a show, you have to go to the other room, turn on the tv and record from that tv. Is that correct? Seems like a lot of trouble.

[marksaint]

Hi Paul,

Just closed 9/6 on Alee Lane, Sanibel and moving in 12/7. What is the approximate time for an installation once you get the order.

[Brighthouse Cable Paul]

Hi Paul,

Just closed 9/6 on Alee Lane, Sanibel and moving in 12/7. What is the approximate time for an installation once you get the order.

I can work on as little as one day's notice, meaning I can have someone there to do the install the next day after we talk and place the order. However, if you can give me 2-3 days notice it is much easier and we will have a wider selection of arrival windows to pick from. Feel free to email me or call my cell if you need any more information.

[junction29]

Paul, what are the benefits of a whole house dvr? I understand that you can not schedule a recording without going to the TV that has a DVR, so if you are watching a tv where there is only a converter and want to record a show, you have to go to the other room, turn on the tv and record from that tv. Is that correct? Seems like a lot of trouble.

Hi Paul,
Can you confirm (or not) what Rodie was asking, we close on the 17th Dec on Amherst Way and will be ordering a system within the next couple of weeks, but need to understand them all first.
Thanks

[Brighthouse Cable Paul]

Hi Paul,
Can you confirm (or not) what Rodie was asking, we close on the 17th Dec on Amherst Way and will be ordering a system within the next couple of weeks, but need to understand them all first.
Thanks

Wow, completely missed that one. Sorry!

The way our Whole House DVR works is there is one main DVR box that acts as the brains of the system. This is where you would setup and manage all of your recordings. Any other TV that has a box that is networked in the system would receive all the extra channels etc that a box provides, plus it would be able to share the recordings from the main box. In this setup yes, you would have to go to the main box to setup a recording. However, we can add extra DVRs etc to get around this if your situation dictates. Honestly, in my home I only have the one main DVR and two secondary boxes. I have only had a situation where I wanted to record something and had to run back to the main box occur once in the last 6+ months. It does and can happen,but honestly I haven't heard too many complaints about it. I have heard that eventually an update is coming that will remedy this situation, but I have not heard any timeline as to when we can expect to see this.

Hope this info helps. As always, if you have any questions or need any further explanations, please feel free to call or email me.

Thanks!

[Brighthouse Cable Paul]

Happy New Year to all!!! Hope 2013 will be a wonderful year for all Villagers. :)

We have been busy throughout the holidays and have added a few new sections. A total of 17 new streets and the 2900 block of Amherst have been added. The new streets are as follows:
- Albara Pl
- Amherst Way (2900 block)
- Bluebeard Ct
- Brinkley Ln
- Bureau Path
- Canary Pl
- Dafoe Terr
- Euclid Terr
- Friar Way
- Gullberry Pl
- Hillstream St
- Honeyville Ln
- Kuzmany Ct
- Luraville Pl
- Magellan Ct
- Norwood St
- Olenda Dr
- Regency Ave

That is all the expansion for now. More to come in the near future. As always, if you have any questions, do not hesitate to contact me!

[Brighthouse Cable Paul]

Hello all! A little more expansion on the horizon.

New streets now serviced by Bright House are:

-Blackstone Pl

-Ranchwood Ter

-Red Clover Ln

That's it for now, but like always we are working hard to bring more areas in the near future.

[btf2008]

Hello all! A little more expansion on the horizon.

New streets now serviced by Bright House are:

-Blackstone Pl

-Ranchwood Ter

-Red Clover Ln

That's it for now, but like always we are working hard to bring more areas in the near future.

Hey Paul...

Comcast only allows its customers to put a "hold" on their service in the summer months of June thru Aug while away for a minimal fee ($10) but some of us part timers would like to have that option during other times of the year too.

Comcast sucked us in by saying they offer the "hold" service but we didn't think to ask if it was year round. So, when we requested a hold in December for a few months, we were told it only applies as stated above.

Show me that service and I will switch ASAP!

Regards,
Billy :police:

[Brighthouse Cable Paul]

Hey Paul...

Comcast only allows its customers to put a "hold" on their service in the summer months of June thru Aug while away for a minimal fee ($10) but some of us part timers would like to have that option during other times of the year too.

Comcast sucked us in by saying they offer the "hold" service but we didn't think to ask if it was year round. So, when we requested a hold in December for a few months, we were told it only applies as stated above.

Show me that service and I will switch ASAP!

Regards,
Billy :police:


Billy,

That is weird. I never knew, nor had I ever heard that there were only certain times Comcast allowed you to put your services on hold.

We do offer what we call the seasonal plan. This allows you to put the equipment in your home into a sleep mode while you are out of town. There is a one time fee of $15.95 to enter this mode and a small monthly fee to keep the phone active (if you have that service). We do not limit what time of year you can enter into this mode. However, like everything, there are some catches. For the seasonal plan, you must be gone a minimum of 3 months and a maximum of 9 months. You can enter into the seasonal plan only once every 11 months. It works out great for some of my customers that are down here during a set amount of months and up north or traveling for the others. BUT, I do have a good number of customers for whom this service doesn't work because they are away and back too frequently.

Hope this info helps. Please let me know if you have any other questions. Also, feel free to call my cell at 407-399-0259 or email me on my work email at paul.muniz@mybrighthouse.com.

Thanks,
Paul

[Brighthouse Cable Paul]

Well, our guys have been out working hard again and have another 12 streets ready for us to offer service to. The new streets are as follows:

-Altair Path
-Apache Ct
-Falls Ave
-Harvest Ct
-Java Ter
-Nighthawk Ter
-Oak Point Ter
-Quasar Ave
-Rainsong Ave
-Useppa Oaks Ln
-Vickers Pl
-Yearling Way

Hopefully more to come in the near future. If anyone notices that these streets are in a village I do not have listed, please let me know and I will update my postings. Thanks!

[Sunshine Mary]

We are not happy with Bright House .It does not have The Villages channel
and we can not get on demand .
And Camcast gives you a box for each TV not happy

[glgene]

We are not happy with Bright House .It does not have The Villages channel
and we can not get on demand .
And Camcast gives you a box for each TV not happy

If not Bright House or Comcast, does Dish or Direct TV address these concerns?

Gene

[Steve & Deanna]

Great, great news. Hey Paul, any chance you'll be in Lynnhaven area?

[Brighthouse Cable Paul]

We are not happy with Bright House .It does not have The Villages channel
and we can not get on demand .
And Camcast gives you a box for each TV not happy

I am sorry that you are not happy with Bright House, but I am not sure why...

It has been established several times in this post as well as others that we do not offer The Villages Networks at this time. Hopefully, this is something that will be resolved in the future, but unfortunately for now we do not have these channels. If you search some of the other posts most of my customers find it just as easy to get Villages news from other outlets.

On Demand is available on our service on any TV that has a set-top box. We offer channel specific On-Demands as well as Primetime On Demand which covers most of the major networks' primetime programming. I can send you a channel lineup if you need or if there is some problem where it is not functioning, please let me know and I will send a tech out.

I am not sure what you are referring to, but Comcast definitely DOES NOT GIVE you anything! They do offer DTA converters that allow you to get the same basic and standard channels we offer by plugging directly into the wall, but there is also a charge for each converter. Also, if you will search, you will see the price for these converters just went up.

You are more than entitled to your opinion and again, if you are unhappy with our services for any reason I certainly apologize, but as I have said many time, I feel our service offers the best services dollar for dollar and it appears the majority agrees.

[Brighthouse Cable Paul]

If not Bright House or Comcast, does Dish or Direct TV address these concerns?

Gene

Comcast does offer The Villages Channel as far as I know, but no other provider does at this time. Not us (Bright House), not Centurylink, and not either of the dish providers.

If you need a channel lineup or have any other questions, please let me know. I will try to help anyway I can.

[Brighthouse Cable Paul]

Great, great news. Hey Paul, any chance you'll be in Lynnhaven area?

Forgive my ignorance, but I am not sure where Lynnhaven is located. Is it north of 466A?

[Brighthouse Cable Paul]

Hello all a few more streets to add to our serviceable areas.

-Cedar Grove Loop
-Hammock Ln
-Ridge Ct
-Stepping Stone Path
-Touchstone Terr
-Yellowstone Ct

That's all for now, but more to come in the near future.

[jmemc46]

I live in Fernandina at Bokeela Villas and I have Bright House.

[Brighthouse Cable Paul]

A few more additions to our service area. We now offer service in Perdido Villas and the following streets:

-Bartow Ln
-Buttercup Way
-Canyon Av
-Idle Ct
-Loyola Ct
-Nutwood Av
-Overstreet Pl
-Upton St

Overall about 160 new homes that we can now service. More to come in the not too distant future.

As always, let me know if you have any questions or concerns.

[Brighthouse Cable Paul]

Hello all, just wanted to update you on some more expansion. We are now available in The Village of Hillsborough as well as New Haven and Atmore Villas.

The following streets have been added to our list:

Atmore Villas
-Atmore Ln
-Bublin Ct
-Fireside Av
-Harness Pl

New Haven Villas
-Ivey Ter
-Karin Pl
-New Haven Ln
-Viscaya Ct

The Village of Hillsborough
-Cosmos Way
-Illehaw Pl
-Infinity Run
-Iveywood Ter
-New Moon Av
-Utopia Pl
-Vision Ct

That is it for now, but as always, more to come in the near future.

[Brighthouse Cable Paul]

New areas recently completed...

-Alzarine Ter
-Cosmos Way
-Druid St
-Firefly Ct
-Nordic Ln
-Vertex Ct
-Wyngate Pl
-Xanadu Loop

As always, stay tuned for more in the near future. :)

[2 Oldcrabs]

Paul
How much is the "Triple Play Package" with HD thru Brighthouse?

[villagerjack]

Vacation stops available for snobirds?

[LynnDeb]

I loved Brighthouse when we lived in the Orlando/Kissimmee area, not we can only get Comcast due to our location....Hope it will reach us at some point

[Brighthouse Cable Paul]

Paul
How much is the "Triple Play Package" with HD thru Brighthouse?



With our current specials, triple play packages start at $118.50/mo plus taxes. This includes Unlimited Nationwide Phone, Turbo (30mbps) internet, and Digital cable with one box. Also, this price includes all equipment.

There are many variations and some other specials that we can do to tailor a package that is right for you. Please feel free to call or email me with any questions.

[Brighthouse Cable Paul]

Vacation stops available for snobirds?

Yes, absolutely. Search "Bright House seasonal plan" to find the post that details how this service works.

[Brighthouse Cable Paul]

Hello all! Another 6 new streets and 150+ newly serviceable homes. They are as follows:

-Brandywine Ct
-Evans Prairie Ct
-Fountainhead Av
-Hollyoak Way
-Kananwood Ter
-Melbourne Ln

That's it for now, but more to come in the near future. As always, feel free to contact me with any questions!

Thanks!

[Brighthouse Cable Paul]

I missed an update earlier this month with some new streets. The following streets can now receive our services.

Sharon Villas
Brandenburg Ct
Rosebriar Ln
Teasdale Ter
Waterbury Pl


As always, more to come soon.

[saratogaman]

A Comcast installer said that I would do better with any problems by using Comcast's live on-line assistance...that those people are better trained than the phone help people. Interesting.

[missypie]

Had a problem and after I called customer service and could not resolve the issue I called Paul.

Had it all worked out by 10 AM the next day.

This is my reason for going with this company with Paul being the guy for us! Thanks Paul!!

[Brighthouse Cable Paul]

I have been moved to a different division in Bright House and I will no longer be the rep for The Villages area. However, my friend and co-worker Lysander Jimenez be the rep for The Villages area now and he will take wonderful care of you. I will put his full contact information below in case you want to contact him before he gets to you.

Lysander Jimenez
352-414-6756 cell
Lysander.Jimenez@mybrighthouse.com

TOTV username: Brighthouse Cable Lysander

Thanks to everyone for all the support! I appreciate it all. Lysander is the top producer in our team and has taught me a ton over the last few years. He will take care of you at the same or at a better level than I could of