Comcast Picture out

[Mimivillager]

Our Comcast picture is out this morning. We have sound, but no picture. Does anyone else have this problem today?

[Bonny]

My Comcast has been on all morning.

[pooh]

Interesting, do you have a whole house DVR? Our neighbor is having a problem with her picture, too. She has a whole house DVR and the tv attached to the main box will not receive a picture, BUT the satellite DVR is functioning and the tv attached to it is working.

[Mimivillager]

Yes, it is whole house DVR and the problem is exactly the same as your neighbors. It worked when we went to bed last night and it was not working this morning. Comcast cannot come until Thurs aft. It will be a long week for hubby!

[Mimivillager]

error

[Mimivillager]

Interesting, do you have a whole house DVR? Our neighbor is having a problem with her picture, too. She has a whole house DVR and the tv attached to the main box will not receive a picture, BUT the satellite DVR is functioning and the tv attached to it is working.

We are in Amelia. Where are you located??

[pooh]

She's in Caroline. Haven't talked to her this afternoon so not sure what kind of response she got from Comcast. Will check with another I know .... she, too, has a whole house DVR. Will let you know what I find out.

[pooh]

Just checked and all is well with the other person's whole house DVR. Wonder if the box just went belly up? My other friend's box will not transmit picture or sound to her tv, but the satellite box works fine. Sorry you're having a problem, might need a new box?

[rhood]

There is a letter in the new POA from the new Comcast VP of OP's for this area. She asks to be called with problems. The letter sounds like she has a sincere desire to help Comcast subscribers. Here is her info:

Comcast
Debbie Brainard, Area VP OP's
debbie_brainard@cable.comcast.com
904 256 1800

[Mimivillager]

Thank you for your answer

[gatherer47]

My NFL RedZone is acting up.I called Comcast and recording said "unable to take take your call due to high volume" Then they tell you ,you can call 24 hours around the clock.What good does it do you to call if they don't take your call? After an hour of this nonsense I gave up.They are unbelievable.

[Mimivillager]

We got the same recording and tried again and got through all the prompts. A man who was difficult to understand walked us through some procedures which did not work and then we were told we could have an appt with a technician to come to the house on Thurs.
That is what we have to do unless the new lady in charge is willing to help. Her recording is on now so we will try in the morning.

[jojo]

We have Comcast and our HD channels were out this morning. I had to leave early for the airport and do not know whether they are working now.

[gatherer47]

I sent email to Debbie Brainard about my NFLRedZone problem.She replied promising help.A tech called me ten minutes later and vowed to resolve my problem.Wow-quick service! Send those emails to Debbie Brainard at Comcast.She does deliver.

[Gongy]

I have the same problem. The TV with the whole house DVR is not working. No picture and sometimes sound. This all started yesterday. I called Comcast and they tried to fix it over the phone and this did not work. They are coming on Thursday and the person I spoke to said it is the cable wires, but I think it is the box. Now that I see I am not alone with this problem I really question what the problem could be. Did you call the person from a few post back that "Rhood" suggested?

[Mimivillager]

We called Debbie Brainard and emailed her.
She responded to the email at 9:15 this morning and promised help and followup. Waiting now for the next step.
We have no on demand , no DVR, no upper channels(400s) , no picture on the main TV(sound only).
Wonder if it has to do with daylight savings time change??
Is this Y2K again? Maybe Halloween spooks?

[Mimivillager]

Gongy, are you in Amelia too?

[Mimivillager]

I sent email to Debbie Brainard about my NFLRedZone problem.She replied promising help.A tech called me ten minutes later and vowed to resolve my problem.Wow-quick service! Send those emails to Debbie Brainard at Comcast.She does deliver.

Did you get help yet??

[Gongy]

Gongy, are you in Amelia too?

No, I am in St. James.

[gatherer47]

This NFLRedzone is only broadast on Sundays.My other stations are all fine but yes Jerry from Comcast was willing to come out today to check it.This doesn't work for me so coming tomorrow.Debbie was the person listed here to call and she responded right away.

[Mudder]

Unplug and reboot your system, usually takes care of problem. We had no voice on a few stations, but the reboot took care of it. Unplug and replug it'll probably work. I noticed that the voices are out of sync with the picture earlier this morning, don't know if still true.

[Mimivillager]

Just now we got a phone call and the service is all back to normal now. Yeay!!

[Gongy]

I also just got a phone call and they said that when they updated the system something failed and caused the problem. Its all working fine now.

[Mimivillager]

I can't say enough praise about Debbie Brainard and her service and desire to please the customers. She has emailed us twice already to be certain the problem was resolved to our satisfaction. The last time was 9:45 last evening. I feel she wants to retain her comcast customers. A pleasant change.
The problem was a coding error in the office. Someone pushed a wrong button. Go figure!

[EVTheVillages]

This is interesting as we did not have television issues over the past couple of days but some very interrupted internet service at the office location.