Warranty issues

[jimbo2012]

I gave the builder our punch list and they are promptly working on everything except two issues.

The builder declined to do anything on the following;

The dining room fixture is way off center, we pulled out the building plans and it is located as per the plan, so he's said that it.

I said because it's on the plan doesn't make the plan or it's intended use correct.

Several of the cabinet doors have rough finishes on them, he said it's a natural wood product and I should read my contract that variations may occur.

So that was a no.

The fact of the matter is the doors are not real wood and the manufactures web site says they guarantee them against workmanship.

I think the doors in question should be swapped out.

I called warrentee again, anyone have other suggestions.


.

[graciegirl]

I gave the builder our punch list and they are promptly working on everything except two issues.

The builder declined to do anything on the following;

The dining room fixture is way off center, we pulled out the building plans and it is located as per the plan, so he's said that it.

I said because it's on the plan doesn't make the plan or it's intended use correct.

Several of the cabinet doors have rough finishes on them, he said it's a natural wood product and I should read my contract that variations may occur.

So that was a no.

The fact of the matter is the doors are not real wood and the manufactures web site says they guarantee them against workmanship.

I think the doors in question should be swapped out.

I called warrentee again, anyone have other suggestions.


.

The dining room fixture is NOT in the middle of the room because many people have a server, breakfront, china cupboard along one side. It is that way in EVERY SINGLE HOME that I have looked at. Especially spec homes..

I don't know what to tell you about swapping out cupboard doors. I thought they were enormously helpful and everything we asked for was done immediately....but there wasn't much really.

[Phanatic Luvr]

You can swag your dining room fixture with exta chain or just have someone come in and move it. There is no way the builder would know where each of us is going to position our furniture.

[Bogie Shooter]

You can swag your dining room fixture with exta chain or just have someone come in and move it. There is no way the builder would know where each of us is going to position our furniture.

Not the builder it is the designer who placed the light.
Ours is off center when looking at it from inside, when looking from the outside it is centered on the dining room window.:shrug:

[Bonny]

I saw the fixture placement in the plans so both homes we built here, we had them change it to the center.

[Newbeginnings]

I paid to have my light fixture moved and I am in a new build, cost me around $100 to have it done, if you include with other warranty work for electrical, the electrician may move it for you at a minimal charge and then will refer you to a drywall person to patch. It worked for me and I am happy, got all done with hours.

[Roaddog53]

I would say it is highly recommended to go over every inch of the contract AND plans. The designer was very quick to show plans and would not provide a set of them to take. It would cost $250 for a set. So we took our time with them and went over every room in detail at the meeting. Paid off alot! We did not put in a dining room light since we did not need 4 areas to eat. We turned it into a reading/gaming area with (3) eyeball cans. They actually gave us a credit fo the light vs the cans. Found out a couple of 3 way and 4 way switches not included so added. A good way to go over plans is to visualize walking into every room and turning on/off lights and where furniture will be placed for outlets. you can move or add outlets as we did.
That is why IF you can convince them to take plans home and place templates of furniture on the plan. When I designed and built numerous homes, I did that every time.
As for cabinets, I too was told the grain came with the type. There were some rough but unless the door was warped, scratched, or very off compared to the general doors in the house, that's what you get. They did replace one door on ours for the latter reason though.

[jimbo2012]

You can download your plans for free!

The builder called me back today with a super attitude that I didn't accept his stance, he said begrudgingly that a factory rep will look at the cabinets.

As to the dinning room fixture he said again he isn't moving it, put a call to my sales rep.

I said what does she have to with it, had no reply,
I said that I will escalate my complaint.

:shrug::shrug:

[janmcn]

You can download your plans for free!

The builder called me back today with a super attitude that I didn't accept his stance, he said begrudgingly that a factory rep will look at the cabinets.

As to the dinning room fixture he said again he isn't moving it, put a call to my sales rep.

I said what does she have to with it, had no reply,
I said that I will escalate my complaint.

:shrug::shrug:

You bought a spec house, so I'm assuming that the light was in the same place when you viewed the house. What recourse do you have to now say you don't like the location of the light, or are you saying the light was moved after you looked at the house?

The same goes with the kitchen cabinets. Were these the same cabinets that were installed when you visited the house, or did someone come in and install inferior cabinets after you visited?

[jimbo2012]

those items were brought to their attention, I was told just make list everything will be taken care of.

[janmcn]

those items were brought to their attention, I was told just make list everything will be taken care of.

For your sake, hopefully that statement is in writing.

[buzzy]

Jimbo, there has to be some give and take here. Most of us have had great warrantee service from our builder and his subcontractors. We reported things in bits and pieces for the first year, and then had an inspector put together a list at the one-year mark. Everything was adjusted efficiently. While, the cabinet maker also cited that variations in the wood are unavoidable, he changed out a couple of drawer fronts. I think that, if I had created a stand-off over some issue, the builder may not have been as cooperative later on.

[jimbo2012]

The builders supervisor is now coming next week to get it squared away, understand I had a list of many items that are now done or scheduled to be done.

There are two open issues, other wise they are great fast and a well oiled machine.

[ctoboika]

what inspection is done just prior to the 1 yr mark? is this the same sort of home inspection you would pay to have done when buying a resale home?

[buzzy]

what inspection is done just prior to the 1 yr mark? is this the same sort of home inspection you would pay to have done when buying a resale home?

Yes. Helps with your list of things to fix.

[gerryann]

what inspection is done just prior to the 1 yr mark? is this the same sort of home inspection you would pay to have done when buying a resale home?

Yes, same thing. I certainly plan on it. Inspectors can find things that we can't.

[DangeloInspections]

what inspection is done just prior to the 1 yr mark? is this the same sort of home inspection you would pay to have done when buying a resale home?

Here is a link to a good thread on the very subject you are asking. I think it was post #10 where I answered your question specifically for someone else.

https://www.talkofthevillages.com/forums/nuts-bolts-villages-139/new-home-inspection-41250/


I did not wish to repost it here because I did not want to "hijack" jimbo's thread as it is a bit of a different situation he is posting about. Good luck jimbo on your home building process. It is exciting and in the end every new owner should feel good with the result.

Frank

[jimbo2012]

Ok this morning a crew came in to install a 100' French drain down the whole west side of our property. They were from Tri-county, great group of 6 men.

Done in 4 hours, I had them leave all the dirt to make berms later on rather than cart it off, they liked that it was less work.

here's the before pics after a 10 minute rain, it was the fact that I had pic's that got the work approved at no cost.

[jimbo2012]

here's work today,

[jimbo2012]

1-At the same time a roofer made shingle adjustments
2-The front door saddle was replaced
3-The weather seal on the garage door replaced
4-T&D redid a cross member that was crooked, and adjusted the door on the cage.
5-Counter top was fixed a bit
6-Carpet saddles had nails sticking up.
7-Tile guy came to inventory chipped floor tile and redo about 30 tiles in both showers.

only two more items to go!!

They were all great!!!!

[aljetmet]

1-At the same time a roofer made shingle adjustments
2-The front door saddle was replaced
3-The weather seal on the garage door replaced
4-T&D redid a cross member that was crooked, and adjusted the door on the cage.
5-Counter top was fixed a bit
6-Carpet saddles had nails sticking up.
7-Tile guy came to inventory chipped floor tile and redo about 30 tiles in both showers.

only two more items to go!!

They were all great!!!!

Like what they did on the french drain!

Wow 30 tiles to be redone? That seems like a lot.

[jimbo2012]

Yes, I do better tile work, and the supervisor agreed it was not done well!

[jimbo2012]

1-At the same time a roofer made shingle adjustments
2-The front door saddle was replaced
3-The weather seal on the garage door replaced
4-T&D redid a cross member that was crooked, and adjusted the door on the cage.
5-Counter top was fixed a bit
6-Carpet saddles had nails sticking up.
7-Tile guy came to inventory chipped floor tile and redo about 30 tiles in both showers.

only two more items to go!!

They were all great!!!!

Front door saddle tuned out to be a bit complicated, they re-did it 3 times but now it looks good.
In the process he chip a tile and chipped up the concrete outside, both redone.

Bath tiles....about 6-7 men the better part of a day worked on about 75 wall tiles a two floor tiles, nice work.

Kitchen cabinets were a little bit of an argument between the builder and the supplier. Builder insisted they were real wood and the vairiation I was showing them were normal in real wood, true if they were real, builder insisted they were real because he is all knowing and a builder for 35 years.
I said I'm a woodworker for 40 years....and we exchanged a bit of dialog, but he refused to budge.
Next morning I called warranty back with same complaint, ask if I spoke to builder, said yes but that he was wrong.

Finally, the manufacturer sent a rep from Tampa, saw what I was objecting to but also said they are real wood..

So I removed a door hinge and showed him the composite engineered wood...he was shocked.

This pasy Monday all doors and draw fronts were delivered, the guy installing them was on the the same page as me, we both examined each piece before they were installed.

5 were rejected, waiting now on those.

Just a heads up your cabinet doors are NOT real wood.

I also received an email from the company confirming that fact.

So we are 99% happy with all the effort they took to get things right for us.

Only exception is they still refuse to move the dinning room lite.
I contacted Jennifer Parr, one of her managers called me in reference to my complaint but in the end would not do it.

So 23 out 24 items were taken care of I'll move the lite myself.

I still have 10 months to report any other issues.

.

[coffeebean]

The dining room chandelier can be swagged on the ceiling and you can place it so it is centered over your table. That is an easier fix than relocating the electrical box and having to repair the ceiling.

[CFrance]

I paid to have my light fixture moved and I am in a new build, cost me around $100 to have it done, if you include with other warranty work for electrical, the electrician may move it for you at a minimal charge and then will refer you to a drywall person to patch. It worked for me and I am happy, got all done with hours.

I would like to have ours moved too Even factoring in the hutch, it is too far out to be centered under the table. How much total did you spend, including the electrician and drywaller? Swagging doesn't appeal to me at all--too '70s form y taste.

Also, the one in the dinette area is off center, ad this fixture hangs via a rigid rod, so swagging is not possible.

I'm glad to know someone got theirs moved easily. Ours is a spec home, so we couldn't do anything about it, and neither would Warranty.

[graciegirl]

You can download your plans for free!

The builder called me back today with a super attitude that I didn't accept his stance, he said begrudgingly that a factory rep will look at the cabinets.

As to the dinning room fixture he said again he isn't moving it, put a call to my sales rep.

I said what does she have to with it, had no reply,
I said that I will escalate my complaint.

:shrug::shrug:

The only thing your rep could do is pay it herself out of her commission.

You bought a spec home. It is what it is. It isn't a defect. They were designed to be offset to accomodate a server or breakfront.

It won't cost you much to move it or as handy as you are you can move it your self.

We bought a spec home in Hadley and Henry said he wanted to trade up for a better refrigerator. The answer was no.

That is how they do things. I bet a lot of people can tell you similar stories about spec homes.

Here is a picture of our dining room in Hadley showing that the fixture was offset. It came that way. It was a spec home.

[jimbo2012]

The dining room chandelier can be swagged on the ceiling and you can place it so it is centered over your table. That is an easier fix than relocating the electrical box and having to repair the ceiling.

I agree with the post below.

I would like to have ours moved too Even factoring in the hutch, it is too far out to be centered under the table. How much total did you spend, including the electrician and drywaller? Swagging doesn't appeal to me at all--too '70s form y taste.

Also, the one in the dinette area is off center, ad this fixture hangs via a rigid rod, so swagging is not possible.

If U can't do it yourself warranty wants $110 to move and patch.

I will say this that J Parr's mgr said they will bring this issue up to the design dept for future builds, they have had the complaint before so do consider it a problem.

But for U Jimbo " No soup for you"

I'll move it myself after the floor dries and I reset the furniture. :shrug:

[batman911]

Our design rep asked us where we wanted the nook and dining room lights during the design process. We measured one of the models and she added that to our building specs so the lights will be mounted exactly where we requested. Maybe the developer has changed the process. This was in December 2012.

[jimbo2012]

That only if you're from Hawaii!!!!!!

Ours is off 22", not just a little bit.

[LuckySevens]

You can download your plans for free!

The builder called me back today with a super attitude that I didn't accept his stance, he said begrudgingly that a factory rep will look at the cabinets.

As to the dinning room fixture he said again he isn't moving it, put a call to my sales rep.

I said what does she have to with it, had no reply,
I said that I will escalate my complaint.

:shrug::shrug:

How do I download my plans.....where do I go to find them? Thanks. Rose

[Sleeper]

OMG....I've not seen that much stuff on a pinch list yet. Strong work...I think.


Front door saddle tuned out to be a bit complicated, they re-did it 3 times but now it looks good.
In the process he chip a tile and chipped up the concrete outside, both redone.

Bath tiles....about 6-7 men the better part of a day worked on about 75 wall tiles a two floor tiles, nice work.

Kitchen cabinets were a little bit of an argument between the builder and the supplier. Builder insisted they were real wood and the vairiation I was showing them were normal in real wood, true if they were real, builder insisted they were real because he is all knowing and a builder for 35 years.
I said I'm a woodworker for 40 years....and we exchanged a bit of dialog, but he refused to budge.
Next morning I called warranty back with same complaint, ask if I spoke to builder, said yes but that he was wrong.

Finally, the manufacturer sent a rep from Tampa, saw what I was objecting to but also said they are real wood..

So I removed a door hinge and showed him the composite engineered wood...he was shocked.

This pasy Monday all doors and draw fronts were delivered, the guy installing them was on the the same page as me, we both examined each piece before they were installed.

5 were rejected, waiting now on those.

Just a heads up your cabinet doors are NOT real wood.

I also received an email from the company confirming that fact.

So we are 99% happy with all the effort they took to get things right for us.

Only exception is they still refuse to move the dinning room lite.
I contacted Jennifer Parr, one of her managers called me in reference to my complaint but in the end would not do it.

So 23 out 24 items were taken care of I'll move the lite myself.

I still have 10 months to report any other issues.

.

[janmcn]

OMG....I've not seen that much stuff on a pinch list yet. Strong work...I think.

Do other buyers have that much stuff on their punch list or did Jimbo just get a lemon?

[CFrance]

Do other buyers have that much stuff on their punch list or did Jimbo just get a lemon?

I think Jimbo is very thorough and has good eyesight.

We missed a few things in our house. So did our home inspector. Too late now, so we will fix them our$elve$. Nothing major.

[jimbo2012]

I helped a few neighbors find things, that they didn't see or realize.

Most don't see the things they should have received in a true workmanship manner.

[getdul981]

How do I download my plans.....where do I go to find them? Thanks. Rose

https://etrakit.sumtercountyfl.gov/etrakit2/Search.aspx?Group=PERMIT

You have to register and fool around with the web site for a while, but it's in there.

[jimbo2012]

I need to add another item to list, have any of you looked close at your baseboard moldings?

Mine have dust in the paint and a bunch of paint drips.