Beware of COMCAST

[jackie wark]

I overpaid, by mistake, my last bill on Jan 7th and have been calling and visiting their office in person ever since. They keep saying someone will call me back or offer to send an email to a supervisor. It is a month now and they owe me $700 refund.
Be very careful if you sign up for service with this company! They seem attentive with their technical support but NOT will their billing.
any suggestions? Jackie:confused::confused:

[villages07]

I feel your pain..they are a tough company do deal with.

See this old thread where someone posted a local supervisor contact. You may be able to get some satisfaction here.

https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/comcast-poa-63480/

Here's the details:

Ms. Debbie Brainard, Area VP for Operations
Debbie_Brainard@cable.comcast.com
904-256-1800

[TV Tom]

Comcast customer disservice is second to none. Good luck!

[784caroline]

Can I ask how you paid ...or overpaid....$700. That sure seems like a lot.

I dont know what your monthly bill is or should be but Comcast will or should be giving you credit for the entire amount paid...hopefully it was via check. If that is the case ,,and you are still receiving comcast service, you will see credits for the next couple of months with no additional payments due. I know you probably dont want to hear that, but it is unlikely you "lost' the money.

If you paid via credit card , just dispute the overpayment with the credit card company.

[Sanibel7]

Can I ask how you paid ...or overpaid....$700. That sure seems like a lot.

I dont know what your monthly bill is or should be but Comcast will or should be giving you credit for the entire amount paid...hopefully it was via check. If that is the case ,,and you are still receiving comcast service, you will see credits for the next couple of months with no additional payments due. I know you probably dont want to hear that, but it is unlikely you "lost' the money.

If you paid via credit card , just dispute the overpayment with the credit card company.
Last year I paid the bill as normal and the following month discovered we were paying for services that we did not recieve. We were told that they could not do anything about the months that we already paid for services not provided. Comcast is the worst company.

[rubicon]

Comcast's service people have been very responsive to my concerns. Debbie Brainard and her staff are excellent . While not making any accusations, it helps if you remain civil.

As to an overpayment of $700 WOW. Frankly I don't know how you can get to a $700 monthly fee? Perhaps a clearer explanation of the math here will help us all. But for $700 Comcast could place live entertainment in your family room. there has to be a math error here :confused:

[downeaster]

I recently received my bill and it had increased by about $20.00. I called Comcast and not only had the increase resolved by had a decrease plus an added channel. It was all accomplished easily and politely.

I have had many occasions to call Comcast for service and help. I find them very easy to deal with.

[Villageswimmer]

To me the customer service ranges from poor to outstanding depending on who answers your call.

I had so much trouble with six custo er service reps, I was ready to quit Comcast altogether. Tried one more time and got a knowledgeable and helpful young man who solved my problems. So much so that I asked him to connect me with his supervisor. I gave him a glowing, well deserved, recommendation.

I think many of them are not trained properly. Comcast in Pennsylvania is far more customer oriented, IMHO. They've improved dramatically over the past few years,.

[janmcn]

To me the customer service ranges from poor to outstanding depending on who answers your call.

I had so much trouble with six custo er service reps, I was ready to quit Comcast altogether. Tried one more time and got a knowledgeable and helpful young man who solved my problems. So much so that I asked him to connect me with his supervisor. I gave him a glowing, well deserved, recommendation.

I think many of them are not trained properly. Comcast in Pennsylvania is far more customer oriented, IMHO. They've improved dramatically over the past few years,.

My sister, who lives in PA, would beg to differ with you about Comcast customer service in PA.

[jerseylady]

Comcast in NJ was a nightmare.

[raynan]

I have 2 neighbors that were overcharged on their January bill. It had increased by over $20 with no explanation. They both called and had it decreased but how many others didn't notice or bother to contest it????

[Barry1]

Comcast just is a Terribly Managed Company, whose ranks are filled with incompetency, with most of them at the Top. I usually don't like the word Hate describing my frustration when dealing with a Service Provider, but in the case, Hate is probably too tame of word to use for Comcast.

Don’t wait, get rid of Comcast, you will be glad you did.

[california dreamer]

One of my former jobs was customer service Supervisor for cable company in CA. And before that, I was a customer service trainer/monitor for another cable company. All I can say, is keep pushing, til ya get to the right person who can help you. Cable companies are VERY used to giving out credit to it's customers, and will do almost anything to keep you as a customer. We have had to call Comcast at least 10 times since we moved here a month ago. But, we like their product, hi speed internet, etc; and will most likely stay with them until they quit working with us.

[Finallyfree]

South of 466a I suggest Bright House. Faster Internet and amazing customer service with technicians on duty 365 days a year. We had Comcast in Atlanta and were so happy to have an alternate cable company to choose from here.

[ecs828@me.com]

Clark Howard, the radio-tv consumer guru, said Comcast had the worst customer service of any company in the nation. He later said it had improved but was still very poor. My own experience with Comcast is finally over and I will never have them again. I love my Direct TV!!!!

[gatherer47]

My comcast bill said my HBO and sports package had expired.It would be $17 more for both a month.I said "how about six more free months for both?" They said ok no problem.Needless to say that pleased me very much.

[red tail]

i always use live chat...have always been helped and im happy with it . its available 24/7

[Mack184]

Many cable & sat-caster companies have TERRIBLE customer service records. However, after having ComCast for 4 years in the Baltimore area I would KILL to have ComCast available here. (We live in Stonecrest and the only acceptable choice is Century Link combo'd with Direct-TV) and it can't even begin to come close to the internet speed and service delivered by ComCast which is available on the OTHER side of the street. Sigh.

[Skip]

Can any one tell me what Comcast's monthly charge is for HD?
I can't find it on their website.
I understand you can get about 30 HD channels for one price - or -
just 10 (Channels 431-440?) major network channels for must less.

TIA
Skip

[red tail]

Many cable & sat-caster companies have TERRIBLE customer service records. However, after having ComCast for 4 years in the Baltimore area I would KILL to have ComCast available here. (We live in Stonecrest and the only acceptable choice is Century Link combo'd with Direct-TV) and it can't even begin to come close to the internet speed and service delivered by ComCast which is available on the OTHER side of the street. Sigh.

i have comcast 'blast' which is 50mbps....lightening fast...i love it!!!

[PJOHNS2654]

[QUOTE=TV Tom;622182]Comcast customer disservice is second to none. Good luck![/Q

Had another awful Comcast experience yesterday. Today I went to their Web Site to give them feedback on my experience. I noted all the other reviews were negative not one person had anything good to say.


Comcast Customer Service (35)
Average Customer Rating
Score 1.1



VERY POOR CUSTOMER SERVICE


ON 03 26/13 TOOK BACK EXTRA BOXES THAT WASN'T CHARGED A MONTHLY FEE FOR WHEN I SIGNED CONTRACT . FEE POPPED UP LATER WITHOUT ANY NOTIFICATION.

LOCAL COMCAST STORE HAD TWO EMPLOYEES ONE WITH A AWFUL ATTITUDE. NEARLY TWO DOZEN PEOPLE WAITING. SEVERAL LEFT PRIOR TO BEING SERVED. I STILL HAD TO WAIT 45 MINUTES (RIDICULOUS)

IF COMCAST DIDN'T HAVE A MONOPLY AND HAD SOME CABLE COMPETITION I BELIEVE THE SERVICE WOULD IMPROVE.
-by PATRICK JOHNSTON (Mar. 27, 2013)

Worse Customer Service

Going to a Comcast Office is a total joke ! You wait in line forever, then you come in contact with the most unprofessional people who totally can not help you in any way. They can never offer a solution to a problem, everything is I can't do this I don't have this I don't see how they stay in business. I waited for over 30 minutes, mind you the store had just opened, get to the representative and she says- "oh we don't have any boxes", what a waste of time !
-by debra (Mar. 27, 2013)

Worst company I have ever done business with!!

Had Comcast for ten years and I have had it. There is no way to reach them anymore and they charge you way too much for crappy options. The last straw was when a rep. told me they charged me $25 for an NSF fee when they took down the wrong checking info. Why should I have to pay for their mistake? When I asked the rep that, he said, " we don't make mistakes". UNBELIEVABLE
-by Joanie (Mar. 22, 2013)

No Help.


Same here. My comcast cable is part of a package through my homeowner's dues. All I have is a simple question about how to take a channel off my Favorites list. After calling both the 1-800 and the local Comcast office for my area, I got no human being to help me. Instead it was a series of recordings, digit selections and automatic hang-ups. One of the recordings states, "We see there is an outage in your area, and we will not answer your call until it is resolved." First of all there IS no outage in my area, and 2nd someone should still be able to answer a phone if there was! What bullsh**!


customer service


Probably the most unorganized group of people ever. Reps are rude and really do not care if the issue(s) are resolved. Inept is their moto.
-by Tom (Mar. 16, 2013)

customer service


This is the worst company in the world for customer service. They seem not to give a d---- in everything you as a customer need. So many lies you lose count. PITIFUL!!!!!!!!!!
-by PATSY (Mar. 6, 2013)

We are here in Lake Placid for 2 weeks. We contacted the salesman for the area James.... who told us he would be there the next day, we had told him we wanted basic t.v., he didn't show. Then we were contacted by ComCast and had to wait till Friday almost a week to get t.v. and told because of the wait, there would be no installation cost. We were given no invoice or means of paying the 1 week we had left and was told by the technician to mail the box he had installed back. We were told orignally on the phone we would just pay for what we used (I assume daily) but still no one gave us an exact amount. Very bad communications on ComCast's part.
-by Fran Iutzi (Feb. 27, 2013)

I sch a line move change but no one can give me an answer. they say call the local branch but I end up back at headquarters. They do not know what is going on! unbelievable
-by Frank Newlands (Feb. 25, 2013)

AWFUL!!!!!
Without a doubt the worst, most rude, and (should I say) stupid people I have ever dealt with.....
-by Rick (Feb. 18, 2013)

customer "service"
inept, unprofessional and rude sums it up. I went down to my local store, as suggested. The hours listed on the internet site were 9 AM-6 PM wrong; the store opens at 10 AM. Once in, I felt like I was bothering them. The employee was extremely rude and with chips on her shoulder. I am seriously considering cancelling my package and going with another provider.
-by Comcast cumtomer (Feb. 12, 2013)

DITTO
Have NEVER dealt with a more deceptive, inept, customer DISservice company. They should pay people who sign up for their 'service' for all the time wasted on their 'customer service' phone line, or their friendly 'online chat'. I bet I have spend a full work week (40 hours) on hold, disconnected (DUH, I'm calling because my service isn't working...telling me to go to www when my internet is spotty or not working isn't a good option), or passed around to dummies. Even emailed and sent a letter to corporate office detailing my problems, with the 2 1/2 transcript of my online chat attached (not the only online chat session BTW). I WAS contacted via email by someone in Salt Lake (the local corporate office), who I responded back to. Wow, still nothing. BUYER BEWARE. These guys just don't care about the customer, only their profits.
-by Pamela McKinnon (Feb. 7, 2013)

poor service
cannot reach anyone in the states, even my local office to talk to a live person. phone chat for 45 min was total waste of time.
-by rubytuesday (Jan. 30, 2013)

really bad
Went to Foster city and they forgot to give me cables. I then sat on the phone for 10 minutes and finally gave up. These guys are really unprofessional.
-by Diana (Jan. 24, 2013)

American Based Business at it's finest.
It is sad to see that this country has allowed this, and other such company's, to prosper as much as they have, nearly unregulated, and treat the people with such degrading standards. If there were any other way to receive information about the current events in this country, from my remote location I would do so in a heartbeat.
-by Gibson (Jan. 23, 2013)

poor phone service
Not only was I disconnected 3 times yesterday but today I could not get any results from your customer service. This is only one of the reasons why I do not use your cable service or anything else from Comcast. If it wasn't part of my homeowners package, I would cancel it all together!
-by Anonymous (Jan. 22, 2013)

Ridiculous
Appointment to set up service scheduled for today- they are already 2 hours late (scheduled for between 9&11 and it's already 1)!!! I can't reach anyone to ask because every phone number I've called has lead to a recording. I'm tempted to cancel but I basically have the choice of comcast or AT&T.
-by KS (Jan. 21, 2013)

terrible service
the worst customer service i have ever experienced in my 52 years on this earth. nothing ever gets resolved.
-by larry (Jan. 16, 2013)

Read a book
We should cancel our service to protest poor customer treatment and service. Read a book, Ipad or Kindle or order Net Flix
-by anonymous (Jan. 5, 2013)

Internet Service
Absolutely the worst possible customer service. I have tried for three days at different times of the day to order internet services from Comcast. I've waited for as long as 38 minutes, 33 minutes, and 15 minutes depending on what I had to do while I waited. I haven't been able to contact anyone to order the internet because no one ever answered my call. I hear every 45 seconds (recorded announcement) how important my call is but I can plainly see it isn't important at all. Sorry, but if I have this experience trying to be a new customer what will it be like once I have Comcast and have a problem? Apparently many customers have a lot of difficulty with customer (non) service. I'm going directly to the local Comcast office as I can drive there and back before ever reaching someone on the phone.
-by Anonymous (Jan. 4, 2013)

No service
Worst customer service ever! Still waiting for a call back because the wait time on the phone was over an hour! No phone all 4 hours now, I called and waited 45mins only to be put on hold and I was promptly cut off! VERY POOR!
-by Elize (Jan. 4, 2013)

Ineptness
Company is just brutal, seems impossible to get anyone on the phone who a) knows what they are doing and b) is easy to understand.

They know their customers don't have many choices, overcharge for limited services and they can't even have the correct hours on their website for their offices. Showed up at the Eatontown office at 8:30 this morning, only to see a sign on the door showing regular office hours as 10:00 to 7.
-by Jeff G. (Jan. 3, 2013)

Worst ServiceEver
I have been trying over an hour to order service in West Palm Beach, FL. I have been sent 5 different places and have still not been connected to West Palm, I give up!
-by Nancy (Dec. 30, 2012)

No customer service they just keep passing you along
Trying to resolve same problem for 2 years no cable been switch around for customer service to tech to customer service. No help can no even sent bills to current address. Most of the time they put you on hold for hours and are surprise when you are still there. I have no cable tv service! One person tells you one thing the next says that is wrong and they say something else anything less than no stars
-by Kathy scheck (Dec. 29, 2012)

Amazingly Poor Customer Service
I attempted to get a cable and internet service problem resolved for a handicapped person who uses the internet service for his ony means of communications (video sign language relay). Comcast failed to respond for two scheduled appointments over a 72 hour period leaving this person with no ability to communicate with anyone in the event of an emergency. I personally spent a total of 4 hours and twenty minutes over the course of two days on the phone with Comcast Reps who did not resolve the simple issue of scheduling a technician to respond to the residence. If you want a real experience in frustration...try asking to speak with a supervisor. The attitude and lack of response was SHAMEFULL.
-by Michael Sturm (Dec. 27, 2012)

WHY ASK FOR OUR COMMENTS??
Obviously, writing negative comments does nothing other than allowing customers to vent, like me. The oil companies have nothing over comcast!!! Can you say monopoly?
-by David (Dec. 24, 2012)

best way to get problem resolved
I had similar experiences as below. i found the best way to finally get things resolved is to say you will take the survey 30 minutes after you end your call. Then you get to vent at the end of survey and i got calls back and resolutions within 24 hours.
-by jeff (Dec. 21, 2012)

12 Year Comcast Customer
Absolutely the worst customer service experience I have EVER experienced anywhere in my entire life. I called to complain about a billing issue,got a robot for the first 10 minutes, then was told by the robot they had a high call volume and had to wait another 10 minutes, then I finally got a rep who told me I was past due on my bill when I had in fact paid it online and hour ago. Then the person asked to verify my identity, gave her the last 4 digits of my SS number and she said it was incorrect!! I have the same SS number for 50 plus years and she said that's not the one on record! Can't stand the rude folks at Comcast and will try to terminate my service at Comcast as soon as possible. One other thing, they said to verify my identity I would have to go to one of their offices so they won't terminate my service until I prove who I am - all this calling them on MY COMCAST telephone line!!!!
-by Steve (Dec. 8, 2012)

Long hold - no answer
I've been calling about a billing question and they're not answering. The automated voice estimates the hold time at 4 or 6 minutes, but I've gone over 50 minutes without an answer.
-by James (Nov. 30, 2012)

Stop pay on refund & will not pay stop fee
Contacted Comcast regarding refund check going to old address. Comcast placed a stop on the check and didn't tell me. When check deposited a stop was on it and it cost me a $15 stop fee. Called again and asked for another refund and the stop fee. Received a second refund check without the stop fee. Called Comcast twice and phone Customer Service said had to go to a Service Center to proved I paid the $15 stop pay fee. Went to said Service Center and they said couldn't help because that sort of thing is handled over the phone. Do not recommend Comcast for Customer Service results and taking my wife and I for the $15 stop fee they caused.
-by Guy C (Nov. 28, 2012)

Incredible bad customer service
I was on the phone for over an hour and asked to speak with a supervisor. After hearing music for 10 minutes, the phone actually rang and rang and rang - after 15 minutes I hang up. This all because Comcast screwed up a billing address. I called two nights earlier had good service, the guy tonight could not find my account that the guy two nights ago found immediately.

I have had Comcast for over twenty years, after this experience I am seriously thinking about pulling the plug out of principle.
-by George G. (Nov. 24, 2012)

TERRIBLE service
I've called multiple times for multiple problems and every time I've had to hold for lengthy periods of time. When I do get an answer they never seem to be able to help me and put me on hold again to talk to someone else. I never come away from these experiences feeling like my questions are answered and my problems solved. When I'm told they will be, most times in reality they're not. Comcast "customer service" is a frustrating, annoying, joke. NEVER AGAIN. I'm out!
-by eastside eddie (Nov. 9, 2012)

[Mack184]

i have comcast 'blast' which is 50mbps....lightening fast...i love it!!!
When we were in Baltimore ComCast base was 15-20mbps and Blast was available, but we didn't need it. Here I'd be so happy with their base as opposed to the turtle-slow Century Link DSL...It's like having dial-up.