CenturyLink internet problems

[Arctic Fox]

Has anyone else been experiencing problems with their CenturyLink internet connection over the past three weeks - web and e-mail?

Loading web pages is very slow, or gives an error message saying that the page doesn't exist (yet a simple refresh then loads it)

I have also sent myself several test e-mails and they have taken over an hour to get back to me.

Plus the connection gets dropped completely at least once an hour.

It is not my desktop computer at fault, as the same thing happens when I connect with my laptop.

Thanks

[rtime]

Yes, same thing here. It did get better for a while, now back to being slow. DSL report shows only a speed of between 3 and 4 on uploads. Far way from 10.

[skip0358]

Same thing here.Early this morning eve the TV was screwed up only the local channels were working. Internet has been way to slow. I've only got 1 week left going back to Comcast even though I'll pay more. This has been the longest year with centurylink. What a waste. Maybe the new side is better with the Fiber to the house but my service stinks!!

[Arctic Fox]

Maybe the new side is better with the Fiber to the house but my service stinks!!

I live north of 466 and there were some cables being buried along our road in the summer, but no info about what they were for - here's hoping!

Odd thing is, when I run a speed test I seem to be getting what I am paying for. However, during real world usage...

[LynnDeb]

I have been having problems with outages too and I'm in Kissimmee...go figure
I called them last nite after a few days of on then off

[NotGolfer]

Nope! We live in T.V. south of 466 between Malory and Hemingway! No issues with computers, t.v.'s or the phone.

[gocubsgo]

My computer runs very very slow for online gaming and loading up email. Try calling Century Link and you get "Todd" in India who is clueless...

[Warren Kiefer]

I have had random problems for a while, Usually get a message sayine "we are experiencing difficulties in the Ocala area etc". It then beomes very difficult to get live technical assistance.

[gerryann]

I'm in Mission Hills and am also experiencing problems. The Prism was very messed up 2 weeks ago and we were continually having to reboot the whole system several times a day. They were finally able to fix that problem. No sooner was that fixed, then the Internet connection started going down quite a few times every day......always between 9-10 pm and numerous other times. It finally (last few days) seems to be resolved.

[DENNIS G]

We have been having the same problem ever since it was hooked up. We have had the tech out 3 times and still can't find the problem. Speed test shows 9.4 down and .8 upload. They say that is correct. Century link list their internet speed at 10 Mbps which in reality is only 1.2 MBps. Mbps means Megabits and MBps means megabytes, it takes 8 megabits to make 1 megabyte. Our computers are so slow, just like dial up or slower. I have changed our wireless computers to wired and no difference. Our wireless TV wi-fi won't stream a movie from Netflix, it says the internet is too slow. I am waiting for an answer from cooporate office.

[Arctic Fox]

We have been having the same problem ever since it was hooked up...I am waiting for an answer from corporate office.

Thanks, Dennis - please keep us posted if any developments

I shall call CenturyLink tomorrow, but I don't have any specific contact details there so am not holding my breath for a speedy resolution to the problem

Does anyone have the number of a direct line to a local CenturyLink agent?

[Mack184]

My computer runs very very slow for online gaming and loading up email. Try calling Century Link and you get "Todd" in India who is clueless...
Actually I had a very nice conversation this morning with a woman who was in Carlisle, PA..not India which is the home of their former corporate owner..Embarq.

I too have been having very slow service since they installed our set-up last Wednesday. Have run 2 speed tests per day every day since installation and speed is DISMAL. Always less than 5. Which is WAY slower than our ComCast X-Finity service in Baltimore which averaged 21.

Living in Stonecrest there are only 2 options and neither of them are good. The truly awful "CableVision of Marion County" which has an "F" rating with the Ocala Better Business Bureau and Century-Link.

Where is FIOS when you need them???


Awaiting the arrival of a technician this afternoon.

[gocubsgo]

I have also noticed that even with top grade protection on my computer, I am still having to do a nightly scan and removing 8-10 threats everyday. This didn't happen with Comcast. I think we're going back to them. This Century Link internet was forced on us when we got the TV hook up.

[Villages Kahuna]

I've posted here before about the difference in transmission speed between Century Link or any of the phone companies and the cable service provided by Comcast. I hate Comcast's clumsy customer service interface, but their internet service is more than twice as fast as Century Link's. At my house in Mallory, I get internet downloads from Comcast that are 25-26 Mbps, compared to a maximum of 10 Mbps from any of the phone line service providers. That's OK if all you intend to do is use e-mail and some light web-surfing. But if you intend to do online gaming, movie or TV watching, or heavier-duty web-surfing, it's almost a certainty that you will not be happy with Century Link or any of the phone line based internet providers.

[buzzy]

I have CenturyLink DSL. Speed recently dropped from 10 Mbps to 5 Mbps. I called for service. The tech arrived on time, and promptly discovered that I had hooked up a fax/printer without a DSL filter. DUH. While here, he double checked the outside wiring to confirm no other issues. Can't fault that service.

[Arctic Fox]

I don't have intensive internet needs - mainly e-mails and light surfing - and CenturyLink has been acceptable in the past. It is just the last three weeks that it has become slow and unreliable.

I e-mailed them to explain what was happening, asking for an engineer to come and check it out. As expected, their standard response was that I'd have to call their 1-800 number and talk to a technician - who usually turns out to be some dimwit who doesn't know a router from a rotisserie.

[er9027]

I don't have intensive internet needs - mainly e-mails and light surfing - and CenturyLink has been acceptable in the past. It is just the last three weeks that it has become slow and unreliable.

I e-mailed them to explain what was happening, asking for an engineer to come and check it out. As expected, their standard response was that I'd have to call their 1-800 number and talk to a technician - who usually turns out to be some dimwit who doesn't know a router from a rotisserie.

Not from that area but I am a tech that takes care of DSL. Speakeasy Speed Test (http://www.speakeasy.net/speedtest)
try this to test your speed. I'm not sure in that area but usually you pay for 7 meg. or 12meg or more...We will make sure you get that or you don't pay for what we can't deliver. From my experience we DO deliver a great internet speed and service. NOW , having said that,,,call your tech support and complain. they can see what is going on. There are alot of reason for slower speed...cable? home equip. , computor and YES,,our trble...we need to isolate the trble. Hope this helps

[Mack184]

The CL tech arrived late this afternoon, found a problem at the outside box, fixed it and the speed is back up. So far they did what they said they would do.

[cherylncliff]

We switched from Comcast to Century Link in June 2012. Since then we have had numerous problems. We lose our ability to get to the internet about once a week forcing us to reboot our router weekly. We have had several problems with the TV including locked pictures and pixelation. We have spent hours on the phone and have had numerous tech visits- the TV now seems fixed but we still lose our internet connectivity about weekly. Their phone tree is one of the worst and half the time they put me on hold and then drop the call and I have to go thru the tree again. We are located south of 466 in Buttonwood and have the fiber optic to the house. Part of our package was a phone for 911 use only. When it was installed I noted there was no dial tone so I called. I was told it would not have a dial tone and to trust them that it would work. Six months later we had a tech at the house and I mentioned it- he said it should have a dial tone and when he checked he noted it had never been connected during the initial install. It now has a dial tone. We never had any problems with comcast and plan to return to them as soon as the contract expires.

[buzzy]

I don't have intensive internet needs - mainly e-mails and light surfing - and CenturyLink has been acceptable in the past. It is just the last three weeks that it has become slow and unreliable.

I e-mailed them to explain what was happening, asking for an engineer to come and check it out. As expected, their standard response was that I'd have to call their 1-800 number and talk to a technician - who usually turns out to be some dimwit who doesn't know a router from a rotisserie.

I don't think that the phone techs are all dimwits. Unfortunately, a non-techie end-user will often be baffled by a tech support person, leaving a bad impression of the service. Mine was quite competent, but limited in what she could do remotely. So, it was worth the call to get a tech over to the house.

[CarGuys]

We have been having terrible problems with Century Link every since installation last July.

I have had weeks of working with technical support for all of the above problems listed above. Funny that you can get better service in Orlando but not here. They do have the capability to turn up the speeds but they claim we are not a large enough market compared to the others.

As of now the only way I can get terrible but stable service is the following.

I had Century Link turn of the TV/internet modem and devote full available resources to the Television.

I then bought a Apple Airport Modem and made that my dedicated wireless service

This week Direct TV will replace our Century Link TV and that will allow more data for the internet service. I may keep Century Link as the internet provider as without the TV stealing signal I get more bandwidth.

Post have gone on for years about poor internet service here in TV. All of us who came from markets with Fios Black Fibre or Time Warner high speed are disappointed with these dial up speeds that are marketed to us as adequate. Pathetic is more like it if you need to stream.

Sometime even though it burns data I make my iPhone a portable wi-fi using Verizon 4g and it gets the job done faster than the Century link.

[buzzy]

CarGuys,

We have DTV and CL for phone and DSL. I understand that the full television system is not ready for prime time.

[jtdraig]

CarGuys,

We have DTV and CL for phone and DSL. I understand that the full television system is not ready for prime time.

We went to Prism a couple of months ago. They took weeks and six service calls to get the TV service from "snapping" and "freezing"...since they replaced the cable on the back of my primary TV, there have been few issues. Internet service has been fine..very few problemsm just the occasional brief outage. Prism isn't ready for prime time yet. Per the techs, there are on going issues with line and transmission quality. I am sorry that I switched from Direct TV.

[skip0358]

:swear::swear:I got my bill the other day my last one I might add. I switched a year ago next week have had nothing but trouble from day one. They must have found out I'm leaving because all my extra TV channels have been shut off, I've called several times the last 3 days and have been dropped every time.
INTERNET has been down more then up the last week and now the phone is acting up. Last night when I called I was asked for my cell in case we were disconnected will guess what 13 hours later I'm waiting for that call on the cell phone. As for the TV local channels only. BEWARE !!:boom::grumpy:

[gocubsgo]

I have Century Link just for Internet. When I switched to Direct TV, CL was forced on me. I'm calling Direct TV this AM to see if I can switch my internet back to Comcast.

Has anyone else had problems with clicking on a link and being taken to a totally different site? I was told by Comcast that Century Link does not have a "secure line" and all sorts of virus' and search engines get into their systems no matter what protection you have.


###UPDATE We called Comcast this AM. They are coming out this week to set up our internet connection. Century Link gave us a hard time on the phone when we tried to cancel. They said we were the first ones to call and complain (YEAH RIGHT!) and are going to FINE us for shutting our service off!!!!

[TomSpasm]

I'm in Mission Hills, they advertised 10 MPS and that's what I get 99% of the time. Don't have Prism yet, but will when my DISH 2 year contract is up. Hopefully any bugs with it will have been worked out by then.