TOTV Assistance

[TOTV Team]

We are trying to troubleshoot an issue that some users are having getting onto the site. Can you tell us for those who are on what internet provider you are using.

Thanks

[ajbrown]

Comcast/Xfinity

[tainsley]

Comcast/Xfinity also.

[kbace6]

Charter

[capecodkev]

comcast

[TerpDawg]

verizon

[villager]

Comcast/Xfinity. Thanks for checking into this for us!

[Blackie]

Century Link - minimal problems for the last week or so.

[Sable99]

Comcast.

[Skybo]

CenturyLink

[Arctic Fox]

Centurylink

haven't been able to get on yesterday or today (on now by using Foxy Proxy)

have trouble most days, at varying times of day

[jojo]

Comcast

[gomoho]

comcast last week - seems to be working better this week

[villages07]

comcast...no problems this week;

[juneroses]

Comcast

[DangeloInspections]

CenturyLink.
Firefox for D'Angelo Inspections, Chrome for FaithfulFrank.

No issues at all. Thanks!!

[Rbgold]

Comcast

[REDCART]

Comcast. It's also helps to reboot the router\cable modem every 7-10 days. No problems accessing TOTV within last 30 days.

[missyomama]

I have not been able to get to the TOTV web site for 2 days. I called Centurylink and after several different tries at pinging the site they changed my IP routing to clear up the problem. For some reason the local IP was blocking the TOTV website. UP an running now. Yea!!!

[crummybuttons]

We are trying to troubleshoot an issue that some users are having getting onto the site. Can you tell us for those who are on what internet provider you are using.

Thanks

Comcast

[Happinow]

Brighthouse and never have any problems. They are great.

[ugotme]

Bell South out of So. Fl.

[Bill-n-Brillo]

Windstream in central OH.

Everything was fine for me today until about an hour or so ago. Seems that closing all windows, then the browser, and then restarting the browser gets things going o.k. again.

Bill :)

[CFrance]

We are trying to troubleshoot an issue that some users are having getting onto the site. Can you tell us for those who are on what internet provider you are using.

Thanks

Comcast. I occasionally have to reboot to get the "latest threads" part to show up, but I've never had trouble getting on the site.

[Scoops]

Brighthouse.

[jnieman]

Comcast

[mrfixit]

... at the home in The Villages we use
.
Hold on my wife is asking me something........

..(me).....WHUTT......

..(her )....A'INT CHA GUNNA tell 'em you also use SIPRNET and JWICS....

..(me) ....No way......I do not want to lose my "special assignment"....
.............maybe YOU should disclose on your next SF-86 and FD-258
.............that you blabbed about my ISP on TOTV.

OK...I'm back...>>>>>.......WE USE COMCAST.......<<<<<

[pooh]

Comcast.

[cherylncliff]

We have Centurylink/Prism. Had some trouble a day or so ago getting on with IE9 but Chrome worked OK. Now both are fine

[getdul981]

Comcast

[Lbmb24101]

Comcast

[l2ridehd]

This is not an ISP issue, it is a traffic issue by the TOTV service provider. I have comcast and Verizon and when the problem occurs it does not matter which one I use, TOTV has a timeout problem. All other sites work fine. I have tried both providers, IE, Mozilla and Chrome, and two different laptops, one with Windows 7 and the other with Windows XP. Also have the same issue using a MAC with Safari.

When the log in issue happens, all options fail about the same way, usually a timeout or a VERY LONG response time to a log in request. All other internet sites work fine.

I have worked in the IT industry all my life and this problem is due to high traffic at the TOTV host site.

[memason]

This is not an ISP issue, it is a traffic issue by the TOTV service provider. I have comcast and Verizon and when the problem occurs it does not matter which one I use, TOTV has a timeout problem. All other sites work fine. I have tried both providers, IE, Mozilla and Chrome, and two different laptops, one with Windows 7 and the other with Windows XP. Also have the same issue using a MAC with Safari.

When the log in issue happens, all options fail about the same way, usually a timeout or a VERY LONG response time to a log in request. All other internet sites work fine.

I have worked in the IT industry all my life and this problem is due to high traffic at the TOTV host site.

I agree with this...not sure if it's traffic to the site or the that the server itself is loosing a connection to the net, but either way, it's a provider problem; not a client issue. I, too, have used various methods to attempt connection to TOTV and all have the same results during these outage periods.

The problem is not on our end or our ISP... This has been an intermittent problem for several months now.

[Parker]

Comcast problem not universal though. Our works fine. For now anyway!

[jimbo2012]

It your ISP in WA, I sent you an email with test results, the DNS needs to be set up correctly.

[BogeyBoy]

Comcast. Often have to go off line and back on line to get onto TOTV.

[Arctic Fox]

This is not an ISP issue, it is a traffic issue by the TOTV service provider.


It is not a traffic issue for me - I use CenturyLink and have not been able to get on for three days now, at any time of day

CenturyLink also has issues accessing other sites, but currently TOTV is the one that has ZERO connection - the other sites are accessible on the second attempt

[TOTV Team]

It appears like it is a provider issue. If you don't see anyone that you know on the site ask them if they have not been able to get on to call their provider to have them resolve.

[jimbo2012]

It not the provider, it's your ISP in WA

I don't use Century, I use verizon it didn't work most of yesterday.

[KathieI]

Comcast and a little problem last week but nothing since and I've done NOTHING to change it or make it better.... Thank Gawd I know NOTHING about computers,,, I hate anagrams,, ISP, DNS, LMNOP,,, oh dear!! I just know how to turn it on... :ohdear: :blahblahblah:

[EastCoastDawg]

Thanks for fixing this - I use Centurylink and this is the first time in three days I have been able to get on to Talk of the Villages

Made me realize how much I enjoy this site and its contributors, and how much I miss it when I can't access it

[Taltarzac725]

Thanks for fixing this - I use Centurylink and this is the first time in three days I have been able to get on to Talk of the Villages

Made me realize how much I enjoy this site and its contributors, and how much I miss it when I can't access it

Same here. Had not been able to get on for three days or so.

[Bizdoc]

Century Link (and could not get on from yesterday afternoon until now)

[USSGompers]

Same here. Had not been able to get on for three days or so.

I have Centurylink also. I thought the site had crashed.
:boom:

[jblum315]

Century-Link Prism. Was unable to connect for 2 days.

[KittyKat]

Yoo-hoo! I thought I'd go crazy if I couldn't get on today. 3 days for me also. Msg said the DNS server couldn't be found. :posting:

[graciegirl]

Omigosh. Somebody hug me. I missed you all.

[KittyKat]

Charter

What's Charter?

[janmcn]

I've had no problem getting on to TOTV, and I have Brighthouse.

[TOTV Team]

Thanks everyone. Over the last 2 days this was an ISP issue with Century Link and we have been persistent with them correcting it. It was only happening with Century Link. Please don't confuse this with over the past week we went down a couple of times and have worked those issues out. Recently only Century Link accounts have not been able to log on. We will continue to monitor and if you know anyone who can't log in please have them email us.