honor prices

[billlaur]

went to a hardware retail store today for an item which I saw last week.
It was still there with price on it,clerk said the sale was over sat.today is wed. price tag was still on item ,yet they would not honor stickered price,I will never go back there....:sing:

[buggyone]

The sale was over on Saturday. Move on.

It is your choice to return to that store for future business or not. Most people do not spend enough money at a local hardware store for the store to even notice your business.

[BobnBev]

Trouble was you talked to the clerk. You should have asked for the manager.

[missypie]

The clerk was only doing his/her job. Most retail establishments in my neck of the woods would honor the price sticker on the item. On the other hand if the sale is over then it's over.

[travelguy]

bad customer service, bad answer. but you should have talked to the manager on duty. lighten up.

[buggyone]

Several posters replied that the OP should have asked for the manager regarding the expired sale price. I do not know what the item was nor how much saving was involved but I am assuming (yes, it is that word again) that the saving would only be a couple of dollars at the most. Is it worth a couple of dollars of your time to argue with first a clerk and then wait for a manager and argue with him/her over a couple of dollars?

The OP knew the sale was over on Saturday and this was Wednesday. Move on with your life. Be happy you are in such a wonderful place as The Villages and don't sour your life with small things like a couple of dollars at the hardware store.

[batman911]

The clerk may have been the one the manager told to change the price back to orginal on Monday :-).

[Uptown Girl]

went to a hardware retail store today for an item which I saw last week.
It was still there with price on it,clerk said the sale was over sat.today is wed. price tag was still on item ,yet they would not honor stickered price,I will never go back there....:sing:

The title of your thread contained the word 'honor'. That word applies here.
If I find an odd leftover sale sticker on an item and I know full well that the sale ended days before, I might inquire if the item is 'clearanced' at that price, but if it is NOT, if the tag is just an error, the honorable thing for me to do is pay the original price that I intended to pay when I walked in the door.

It would be dishonorable of me to try to take advantage of the store because I spotted the opportunity to do so.
No different than walking away with too much change from a purchase. It's personal integrity.

[buggyone]

Very well said, Uptown Girl. Good for you - and I hope the vast majority of Villagers are as honest as you.

[Bonny]

Yep, sorry, if the sale is over, it's over.

[casita37]

Not long after we moved here, hubby was checking out at Publix. The price rang up higher than was marked. He pointed it out to the clerk...no big deal..she checked with a manager, then said something about the price that rang up being correct, as she then took the item off the bill. Hubby said, no....I still want the item, at the current price. She told him their policy, at Publix, is if the item rings up incorrectly (not what is marked), it's.....free!

Just a few weeks ago, again at Publix, I bought a bag of apples. They didn't ring up at all.....checker scanned and nothing happened. Again, they were free! She tried several times to scan and checked with the manager.

Now that is outstanding customer service. How can you not appreciate a store that is that serious about keeping you happy?

[Bonny]

That's definitely very nice of them & I like Publix. Not all places choose to do that & not all businesses can to afford to do that.

[Polar Bear]

The title of your thread contained the word 'honor'. That word applies here.
If I find an odd leftover sale sticker on an item and I know full well that the sale ended days before, I might inquire if the item is 'clearanced' at that price, but if it is NOT, if the tag is just an error, the honorable thing for me to do is pay the original price that I intended to pay when I walked in the door.

It would be dishonorable of me to try to take advantage of the store because I spotted the opportunity to do so.
No different than walking away with too much change from a purchase. It's personal integrity.

I admire the honesty too. But saying a store should honor a displayed price (even if its a mistake) is "no different" than getting incorrect change? Don't know if I can go that far. A shopper may spend time, effort, and thought considering a purchase before bringing an item to the counter. I just can't put them both in exactly the same category. And I would never question anyone's integrity for expecting a store to honor a clearly posted price, especially since most stores would...and IMHO should.

[TrudyM]

I was a retail manager for many years temporary sales should not have stickers just signs so it's easy to change the price back. But even in that case sales associates will miss removing the expired sign but the sale price posted should always be honored unless the expiration date is clearly marked on the sign or sticker. Usually it takes a manager override code to get the old price to input in the register or clerks would make up prices for their friends.

Some of the states I worked in use to have statutes that expressly covered this issue. I know Hawaii use to when I managed there as they were concerned that non English speaking tourists would be victimized.

IMHO

[Uptown Girl]

I admire the honesty too. But saying a store should honor a displayed price (even if its a mistake) is "no different" than getting incorrect change? Don't know if I can go that far. A shopper may spend time, effort, and thought considering a purchase before bringing an item to the counter. I just can't put them both in exactly the same category. And I would never question anyone's integrity for expecting a store to honor a clearly posted price, especially since most stores would...and IMHO should.

I could have worded that better. I will now. ".... no different for me personally, than if I knowingly walked away with too much change from a purchase."
When I spoke of personal integrity, I meant my own.
I made no question as to the level of integrity of anyone else.
Perhaps I said it better this time.

[JourneyOfLife]

Pick your battles.

IMO, that one is not worth fighting.

[gomoho]

Several posters replied that the OP should have asked for the manager regarding the expired sale price. I do not know what the item was nor how much saving was involved but I am assuming (yes, it is that word again) that the saving would only be a couple of dollars at the most. Is it worth a couple of dollars of your time to argue with first a clerk and then wait for a manager and argue with him/her over a couple of dollars?

The OP knew the sale was over on Saturday and this was Wednesday. Move on with your life. Be happy you are in such a wonderful place as The Villages and don't sour your life with small things like a couple of dollars at the hardware store.

Don't think any of us are in a position to judge what "those couple of dollars" may have meant to that individual. We don't all walk in the same shoes.:ohdear:

[Bonny]

Don't think any of us are in a position to judge what "those couple of dollars" may have meant to that individual. We don't all walk in the same shoes.:ohdear:

We also don't know what it means to the business trying to make a living. Enjoy your day.

[buggyone]

Don't think any of us are in a position to judge what "those couple of dollars" may have meant to that individual. We don't all walk in the same shoes.:ohdear:

:blahblahblah::blahblahblah::blahblahblah:

In any case, the individual knew the sale was over. Accept the fact and move on.

[Cantwaittoarrive]

Trouble was you talked to the clerk. You should have asked for the manager.

This is correct. I've ran into this and usually a manager will authorize the sticker price

[JoeC1947]

went to a hardware retail store today for an item which I saw last week.
It was still there with price on it,clerk said the sale was over sat.today is wed. price tag was still on item ,yet they would not honor stickered price,I will never go back there....:sing:

I see that you haven't replied to any of the comments of the thread you started. I can't say I blame you for fear of being flamed even more. I agree with you. If an item is marked a certain price then you would expect to be charged that price when you go up to pay for it. The store made a bad business decision and lost a customer.

[casita37]

I was a retail manager for many years temporary sales should not have stickers just signs so it's easy to change the price back. But even in that case sales associates will miss removing the expired sign but the sale price posted should always be honored unless the expiration date is clearly marked on the sign or sticker. Usually it takes a manager override code to get the old price to input in the register or clerks would make up prices for their friends.

Some of the states I worked in use to have statutes that expressly covered this issue. I know Hawaii use to when I managed there as they were concerned that non English speaking tourists would be victimized.

IMHO

Reminds me of an experience I had a few years ago, while at Kmart, where we used to live. I had already check out and was on my way out the door when I saw a display of coffee makers, with a sign taped to one that said $10.00. As I started to pick one up, the security guard told me the sale was over and they were back to regular price. I asked if she was sure, since the sign was still there. We both decided it wouldn't hurt to ask. I didn't even go to the check out. I went straight to the service desk and asked if I could buy the coffee maker for $10. The lady said the sale was over, but she would ask the manager. Called the manager over, and I am not making this up....The manager said "Give it to her for $10...this has been happening all day."

The amazing part of this story is the manager, security guard, service desk lady were all within 10 feet of the display. The $10 sign was simply taped to one item. All it would have taken is for anyone to simply pull off the sign, but as I was leaving.....the sign was still there.