Beware of Jenkins Mazda in Ocala

[wendyquat]

Being in the market for a new, small suv I had been looking at Mazdas extensively online (doing my homework) so I drove up to Jenkins Mazda in Ocala this afternoon to get a closer, hands on look at the CX5. I told the salesman upfront that I was "just looking" and would not be purchasing today. I had looked at enough models online and I had a pretty good idea of "sticker prices". As I stood beside the "touring" SUV I glanced at the window sticker and saw that it was approx $25,000 which is what I expected. I asked the salesman if he had a "grand touring" model, he said he did but they ran $36,000. I said, I thought the "grand touring" was only a few thousand more than this one! He said, it is, this one is $32,000. I said, no, the sticker right here says $25,000. He laughs and says no, we don't go by that sticker, we use this one and indicated another sticker that had been affixed by the dealer adjacent to the window sticker. Sure enough, there were various charges on it totaling $7,000 over and above the sticker price! The first was an almost $4,000 JENKINS VALUE ADDED PACKAGE, which he said was for "dealer added" options (He couldn't really tell me what those options were except for roof rails and cargo net!). REALLY, $4,000! The one that really bowled me over was the $1,995 charge for ADJUSTED MARKET VALUE! This one, he said, was because this SUV was the hottest car on the market right now and they were allowed to do it! Although I won't say what I told him, needless to say I was out of there pretty fast, sans a new car! He followed me to my car saying that if I was willing to buy today he could make me a really good deal! I told him I did not deal with those kind of dealers and he should know there were plenty of new SUVs available that did not tack on such ridiculous charges! Who do they think they are fooling?

[Bizdoc]

Their Hyundai dealer does the same thing.

[John_W]

I guess I'm lucky Jenkins Hyundai didn't have my car. I bought a 2013 Hyundai Veloster Turbo which had a window sticker price of $23,925. Also, the turbo was very hard to find at the time and many dealers were selling for $1,000 above sticker. I wanted a white or silver automatic and after two weeks of searching I found one at Red Hoagland Hyundai in Winter Haven. I first looked on KBB and they gave me the trade in price for my Mazda 3 and the price I should pay for the Hyundai. I drove the 75 miles down Hwy 27 to Red Hoagland and told them the price I should pay for the Hyundai was $22,600 and the amount for my trade. That salesman said wait a minute, and came back and said you have a deal. It was the best car dealer experience I've ever had.

I did all my searching on http://www.autotrader.com/ All dealers are included. You can set a parameter such as I did as dealers within 100 miles. You can select the make, model, options and price and search away all day. When a dealer has the car you want, go to http://www.kbb.com/ and it will tell you the price you should pay and what your trade in is worth at a dealership.

http://imageshack.us/a/img716/2994/42213010.jpg

[Madelaine Amee]

Their Hyundai dealer does the same thing.

I don't know how they stay in business - went up there once to buy - worst car buying experience we have ever had. Never, ever again.

[Warren Kiefer]

I don't know how they stay in business - went up there once to buy - worst car buying experience we have ever had. Never, ever again.

WOW !!! I am so sorry to hear such comments about Jenkins Hyundai. I am a loyal customer to Jenkins and the Hyundai autos. In fact I don't even shop anymore, I simply go to Jenkin's Hyundai in Ocala and have always made a good trade. Jenkins certainly sells a lot of Hyundais, any parking lot appears to have more Hyundais than any other brand. I can understand your feelings, especially if you believe the buying experience was bad.

[Golfingnut]

Keep in mind, it is the job of car sales at every level of every dealership to take you for as much as they can. They focus first on finding your hot buttons. Get you hooked on a car, confuse you with your trade value and if that fails, get you with add ons, extra insurance, extended maintenance financing tricks and more. The best are very slow up front, trying to convince you that they are your friend and they will take care of you. Do all your research from home and then YOU GO BUY A CAR, DO NOT LET THEM SELL YOU ONE.

[justjim]

Watch out for the Honda dealer in Ocala too. I traded $700.00 less in Illinois for the exact sticker price Honda Odyssey just two years ago. Bottom line, it really pays to shop around. Blount Honda in Leesburg was a little better but not much. Sometimes, I think the car dealers in this area think everybody in TV is "rich" so we don't care what it costs.

[Mikeod]

I encountered the same added sticker sales tactic at Jenkins Hyundai in Leesburg. We were greeted by a salesman as we looked at the Genesis models on the lot. He asked if he could help and I told him he could if we disregarded the add-ons listed. He told me that was possible. In the end, the only add-on I took was one I wanted anyway.

I agree that the prices listed on those added stickers are nowhere near realistic. I think they had a price of $1000 for the pin stripe which is just a stick on tape. Plus they also had the $2000 charge for Jenkins Value Package which included nothing of any value whatsoever. If the salesman wasn't so agreeable to ignore the charges on that sticker, I also would have just walked away.

[keithwand]

The worst. I went in to check an SUV and told the my lease still 8 months left and I was just checking cars off my list.
They tried hard pressure so I told them that's not how I do business and left.

I do recommend Parks Lincoln in Longwood. Last 2 vehicles came from them.

[rubicon]

That was not my experience at Jenkins Acura in Ocala, In fact they have been above board both when selling me a vehicle and with the follow up service. I have rated them A+ on every survey.

[zcaveman]

I went to many places when I was buying and everyone either tried to talk me into a bigger car than I wanted or they seemed that they did not want my business. I went to Jenkins Hyundai in Ocala and was satisfied with my treatment.

I have never been a good car buying person but I do not feel like I was "taken" on my purchase.

Z

[Warren Kiefer]

I went to many places when I was buying and everyone either tried to talk me into a bigger car than I wanted or they seemed that they did not want my business. I went to Jenkins Hyundai in Ocala and was satisfied with my treatment.

I have never been a good car buying person but I do not feel like I was "taken" on my purchase.

Z

I had purchased my first Hyundai ( it was a demo) and had some problems with it. for at least a year the Ocala Jenkins group attempted to make the neessary fix. Jenlins knew what was really needed for the fix, but the Hyundai corporation refused to okay the work. On about the fifth attempt to make repairs, we sat down with the dealership manager "Tom" who stated , "Mr. Jenkins does not want unhappy customers" Tom said, I want you and your wife to go have lunch on me and come back when you are finished. What I am about to say is absolutely true. When we returned to the dealership, Tom said Mr. Jenking wants you to go out onto the new car lot and pick out any similiar model Hyundai Sonata as a replacement. We were "given", yes given, a car two years newer than out problem car and with zero mileage. I said it was an unbelieveable story. All we were required to do was pay the sales tax on the difference in value of the two cars. How about that for a dealership and is the reason Hyundai is the hottest selling auto in the area.:a040::a040::a040::a040:

[wendyquat]

I had purchased my first Hyundai ( it was a demo) and had some problems with it. for at least a year the Ocala Jenkins group attempted to make the neessary fix. Jenlins knew what was really needed for the fix, but the Hyundai corporation refused to okay the work. On about the fifth attempt to make repairs, we sat down with the dealership manager "Tom" who stated , "Mr. Jenkins does not want unhappy customers" Tom said, I want you and your wife to go have lunch on me and come back when you are finished. What I am about to say is absolutely true. When we returned to the dealership, Tom said Mr. Jenking wants you to go out onto the new car lot and pick out any similiar model Hyundai Sonata as a replacement. We were "given", yes given, a car two years newer than out problem car and with zero mileage. I said it was an unbelieveable story. All we were required to do was pay the sales tax on the difference in value of the two cars. How about that for a dealership and is the reason Hyundai is the hottest selling auto in the area.:a040::a040::a040::a040:

Wow, we did look at Jenkins Hyundai several months ago and did not have a bad experience, however we told them we were not ready to buy at that point. I did not notice any kind of up charges added to the sticker price. Perhaps it is because the salesman said the Mazda CX5 is the "hottest SUV on the market" right now! I like the Tucson and the Santa Fe but thought something smaller would do ok for us.
Thanks all for your comments!

[wendyquat]

I guess I'm lucky Jenkins Hyundai didn't have my car. I bought a 2013 Hyundai Veloster Turbo which had a window sticker price of $23,925. Also, the turbo was very hard to find at the time and many dealers were selling for $1,000 above sticker. I wanted a white or silver automatic and after two weeks of searching I found one at Red Hoagland Hyundai in Winter Haven. I first looked on KBB and they gave me the trade in price for my Mazda 3 and the price I should pay for the Hyundai. I drove the 75 miles down Hwy 27 to Red Hoagland and told them the price I should pay for the Hyundai was $22,600 and the amount for my trade. That salesman said wait a minute, and came back and said you have a deal. It was the best car dealer experience I've ever had.

I did all my searching on New Cars, Used Cars - Find Cars at AutoTrader.com (http://www.autotrader.com/) All dealers are included. You can set a perimeter such as I did as dealers within 100 miles. You can select the make, model, options and price and search away all day. When a dealer has the car you want, go to Official Kelley Blue Book New Car and Used Car Prices and Values (http://www.kbb.com/) and it will tell you the price you should pay and what your trade in is worth at a dealership.

http://imageshack.us/a/img716/2994/42213010.jpg

I like your Veloster! Thanks for the info!

[bluedog103]

Watch out for the Honda dealer in Ocala too. I traded $700.00 less in Illinois for the exact sticker price Honda Odyssey just two years ago. Bottom line, it really pays to shop around. Blount Honda in Leesburg was a little better but not much. Sometimes, I think the car dealers in this area think everybody in TV is "rich" so we don't care what it costs.

Agree. I took my Accord there for service. I'd purchased it in NY just before I bought the house in TV. They always tried to pressure me into unnecessary service which I always declined. While there waiting for my car to be serviced I noticed Accords like mine with up to $7000 added to the price of the car. After a couple of adventures to Ocala I started going to Blount in Leesburg and never had a problem with service. They did what I asked, no hassle, to pressure. Sticker price was just that. No add ons.

[sgiamp1]

I went to many places when I was buying and everyone either tried to talk me into a bigger car than I wanted or they seemed that they did not want my business. I went to Jenkins Hyundai in Ocala and was satisfied with my treatment.

I have never been a good car buying person but I do not feel like I was "taken" on my purchase.


Z

Before going into the dealership I used "Truecar.com" to determine what a fair price for my Sonata Limited Turbo should be. I walked into Jenkins with the printout showing what I was willing to pay and they honored that price. As a matter of fact, I was so pleased with the experience that I purchased a second vehicle from them the same way. (Give truecar.com a try) I always take my cars to Jenkins for service and never have been pressured to trade-up or get service I don't need.

I did have a transmission problem recently and must say, the service department treated me very well. They had my car towed to the dealership, gave me a loaner and called me the first day to give me the status of my repair and called the second day to tell me my car was ready. Went to pick it up and as they do with every service, they gave me a voucher for Atlantis Carwash. I think they are great and certainly will continue to do business with them. I only wish American manufacturers were as focused on customer satisfaction as Hyundai is because I'd love to buy American. (They first have to match the Hyundai 100K mile warranty)

[saratogaman]

I've noticed in ads, web sites and mailers from many area dealers that they refer to the "Black Book" to determine trade-in value.
Today I received a mailer from a local dealer saying that my trade was worth $16,230 (according to Black Book) but that they would give me up to an additional $3,500 -- for a total of $19,730.
Guess what the Kelley Blue Book (around since the early 1900s) said my trade- in value was? Yep, exactly $19,730!
"Black Book" was set up for -- and probably by -- dealers.
Buyer beware!

[Steve & Deanna]

Any car dealer that adds to the suggested retail sticker of an automobile does so for one of two reasons; they can show you more for your trade-in or offer you a bigger discount. If you're looking at a Mazda CX5, also consider he Honda CRV or Toyota RAV4. All are tops in a 'leading Consumer magazine.' With so much info out their regarding prices (Edmunds, NADA,etc), we've picked what we want, do our homework on pricing, and, when we're ready and I mean really ready to buy, we approach he dealer with '....I am a buyer today at $$$$$. If you can accept this, then we have a deal. We do enough homework and will offer a fair profit to the dealer. By fair, I will pay up to $500 over true invoice. Don't forget that the dealer most likely picks up 2 1/2 % profit on the back (usually on the wholesale base price less freight), any dealer incentives from the factory and percentages on any financing they do too. Oh, and one last thing, never fall in love with the car or let the salesperson know that either. Sorry that this may have been a little long in the tooth but hopes this helps anyone who tunes in.

[twinklesweep]

.... I only wish American manufacturers were as focused on customer satisfaction as Hyundai is because I'd love to buy American. (They first have to match the Hyundai 100K mile warranty)

Besides "the list" that I had to deal with with my last ever brand new American car (all those things one has to bring a new car back to the dealership to fix—things that should never have been issues if there had been proper quality control during manufacturing), I had three warranty issues. For every one of them I had to fight the manufacturer tooth and nail to get them to stand behind their vehicle. Some years later, I traded the car at 80,000 miles—the engine was knocking so badly that it was just about shot—and that was when I said "Never again!" I too would love to buy an American car but feel as though American cars have left me....

[Parker]

I was warned by a member of Seniors Vs Crime to avoid Jenkins car dealers.

[GaryW]

Just checked their online website and they have the grand touring for 27600.00
Called up there and asked they gent If I come up there, is that my price or will it be jacked up. He said they one I asked about was 27605.00

[sharonga]

We bought 2 cars, one at Jenkins in Leesburg and one in Ocala. Were treated right both times. Although their advertised price does not include downpayment. That bothered me a lot.

[tommy steam]

Try using TRUECAR.COM . Gives you the prices that dealer will sell to you. You do not haggle with a salesman. Try it, very easy, I bought my last car that way.

[maru8]

Simple resolution is to not but foreign junk!!!!! BUY AMERICAN! I have 2 new ones and I'm happy with both and the service and dealings I've had with 2 of the dealerships!

[wendyquat]

Simple resolution is to not but foreign junk!!!!! BUY AMERICAN! I have 2 new ones and I'm happy with both and the service and dealings I've had with 2 of the dealerships!

USA won this time! I've always driven GM or Chrysler but did not particularly like any of their 2014 products so I bought my first Ford, Escape! It gets good reviews and we like having a dealer close by for service issues!

Thanks all for your comments!