Cane Garden

[l2ridehd]

I am a fan of Cane Garden. Decent food and service, consistent and decent value. It is my go to place when nothing else fosters up a craving. So I went there tonight with a couple folks and had dinner. It was later then usual for dinner and we happen to have had an early lunch so was hungry. And I did the unthinkable and ordered dessert. I chose the Bourbon Street Pecan Pie with ice cream. They were out of vanilla ice cream. How is that possible? I can't imagine a restaurant running out of vanilla ice cream. And if you did, send someone out to buy two gallons. It doesn't have a short shelf life, any decent brand would be OK, and it is costing you business. If I owned that restaurant the manger would be fired on the spot. It is completely unacceptable to run out of an item that should be considered a staple.

I can promise you they will lose some % of my business. As I left I told everyone I saw, "order the vanilla ice cream" it is wonderful. Why do businesses make such simple easy to correct mistakes? Do they have so much business they don't care?

[graciegirl]

I am a fan of Cane Garden. Decent food and service, consistent and decent value. It is my go to place when nothing else fosters up a craving. So I went there tonight with a couple folks and had dinner. It was later then usual for dinner and we happen to have had an early lunch so was hungry. And I did the unthinkable and ordered dessert. I chose the Bourbon Street Pecan Pie with ice cream. They were out of vanilla ice cream. How is that possible? I can't imagine a restaurant running out of vanilla ice cream. And if you did, send someone out to buy two gallons. It doesn't have a short shelf life, any decent brand would be OK, and it is costing you business. If I owned that restaurant the manger would be fired on the spot. It is completely unacceptable to run out of an item that should be considered a staple.

I can promise you they will lose some % of my business. As I left I told everyone I saw, "order the vanilla ice cream" it is wonderful. Why do businesses make such simple easy to correct mistakes? Do they have so much business they don't care?

I wonder things like this so often. Went to a place once that was out of mustard!!!

So many restaurants now work with premade frozen entrees from big restaurant suppliers. They are heated and served. Salads made fresh but not much real cooking going on here in TV or probably anywhere. Thus we have low prices, but some kid could have been sent over to Sweet Bay and bought some ice cream.

I usually back up every staple in my pantry and have for years and if a group of friends walked in the front door unexpectedly, I could pretty much cobble up something half way decent and feed them pretty fast and fairly easily.

Times change.

We always have vanilla ice cream at our house Chris...and a cold icey drink ready for you two.

[njbchbum]

i can't understand why you would set people up for disappointment by telling them to order the vanilla ice cream.

the restaurant was out of it - why so hard to just get over it and move on? i can't understand that either.

sometimes bad things happen to good peple - no?

[geri317]

My husband and I ordered salad at the Olive Garden and when it was delivered we noticed there were no olives in it. My husband, who loves olives, asked if they had been forgotten. The waitor said, no we ran out of olives! Olive Garden running out of olives. You are kidding me!!!

[CFrance]

i can't understand why you would set people up for disappointment by telling them to order the vanilla ice cream.

the restaurant was out of it - why so hard to just get over it and move on? i can't understand that either.

sometimes bad things happen to good peple - no?

Apparently the need to embarrass the management superseded saving the other customers from disappointment. A letter to the owner might do a better job.

[Mikeod]

Someone posted a while earlier on a Havana thread that it is not legal in Florida for an establishment to purchase items at a retail store for resale. I checked with my son who is an executive chef and he confirmed that.

Also they are at the mercy of their suppliers. Perhaps they ordered it and it wasn't delivered, or out of stock, or a problem with the manufacturer.

[Bill32]

OMG.......no vanilla ice cream!!!!...........I thought this was a prank post......unbelievable....

[graciegirl]

Someone posted a while earlier on a Havana thread that it is not legal in Florida for an establishment to purchase items at a retail store for resale. I checked with my son who is an executive chef and he confirmed that.

Also they are at the mercy of their suppliers. Perhaps they ordered it and it wasn't delivered, or out of stock, or a problem with the manufacturer.

You learn something new here every day.

[kaydee]

I would think that a phone call to another restaurant asking if they might have some to loan would have been helpful. It may be illegal in Florida to purchase from a local grocery but I do know for a fact that it has been done many times.

[CFrance]

I would think that a phone call to another restaurant asking if they might have some to loan would have been helpful. It may be illegal in Florida to purchase from a local grocery but I do know for a fact that it has been done many times.

I was gonna say...

[DougB]

I would think that a phone call to another restaurant asking if they might have some to loan would have been helpful. It may be illegal in Florida to purchase from a local grocery but I do know for a fact that it has been done many times.

Darn rule breakers!

[Bogie Shooter]

Apparently the need to embarrass the management superseded saving the other customers from disappointment. A letter to the owner might do a better job.

Or speak to the manager.

[Bonny]

I'm sorry, I don't get it. A restaurant that you really like ran out of vanilla ice cream and they are now going to lose a % of your business ! :ohdear:

[Bill32]

Or speak to the manager.

Bogie....I guess you've never met Lorie the manager at Cane...I would love to hear the exchange between the two over her complaint !!! LOL

[Bogie Shooter]

Bogie....I guess you've never met Lorie the manager at Cane...I would love to hear the exchange between the two over her complaint !!! LOL

Nope, because I don't think being out of vanilla icecream is that big of a deal! And to come on a public blog and bi$%^.

[buggyone]

I am a fan of Cane Garden. Decent food and service, consistent and decent value. It is my go to place when nothing else fosters up a craving. So I went there tonight with a couple folks and had dinner. It was later then usual for dinner and we happen to have had an early lunch so was hungry. And I did the unthinkable and ordered dessert. I chose the Bourbon Street Pecan Pie with ice cream. They were out of vanilla ice cream. How is that possible? I can't imagine a restaurant running out of vanilla ice cream. And if you did, send someone out to buy two gallons. It doesn't have a short shelf life, any decent brand would be OK, and it is costing you business. If I owned that restaurant the manger would be fired on the spot. It is completely unacceptable to run out of an item that should be considered a staple.

I can promise you they will lose some % of my business. As I left I told everyone I saw, "order the vanilla ice cream" it is wonderful. Why do businesses make such simple easy to correct mistakes? Do they have so much business they don't care?

I can understand why some outsiders think Villagers are elitist or feel they are entitled people.

A restaurant runs out of vanilla ice cream and the customer swears they will lose a percentage of his business. The customer already said it was later than usual. And then to come out in public about this incident? Ridiculous??

I would like to know if the customer left a decent tip for the waitress or if he stiffed her for her part of the incompetent restaurant.

I am glad I do not know this customer. I would cross him off friends to have dinner with.

[Bill32]

Nope, because I don't think being out of vanilla icecream is that big of a deal! And to come on a public blog and bi$%^.

Agree....

[Easyrider]

I can understand why some outsiders think Villagers are elitist or feel they are entitled people.

A restaurant runs out of vanilla ice cream and the customer swears they will lose a percentage of his business. The customer already said it was later than usual. And then to come out in public about this incident? Ridiculous??

I would like to know if the customer left a decent tip for the waitress or if he stiffed her for her part of the incompetent restaurant.

I am glad I do not know this customer. I would cross him off friends to have dinner with.

Would have to totally agree on this one....I do hope no one thinks we all get this upset over no vanilla ice cream..:MOJE_whot:

[nelsonevv@gmail.com]

I can not beleive what I just read, a person would fire the manager because they did not get their vanilla ice cream. They would ruin a pesons life taking his/her job possibly loosing his home, car income for the family. What kind of cold hearted person
would do that because they didn't get any ice cream. Is what we have turn into in the Villages. I was at a restruant the other night that ran out of Coors so I said bring me a Bud no big deal.

[redwitch]

Something tells me it wasn't being out of vanilla ice cream so much as the manager's attitude. She is a piece of work and should be fired -- any complaint, whether reasonable or unreasonable, is dealt with with the same attitude of how dare someone complain, the customer is always wrong and she is always her right (not necessarily her staff, but most certainly she is. Customer service is not in her vocabulary but rudeness and arrogance certainly is.

I happen to know l2 personally and I'm proud to call him a friend. He really is one of the good guys and things had to be pretty bad for him to complain at all, let alone mention it here.

[Russ_Boston]

I happen to know l2 personally and I'm proud to call him a friend.

Ditto.

I know he (as do I) really doesn't understand bad management. Not the only person to complain about that manager from what I've read here on TOTV. I know restaurants can't buy booze from a retailer but not sure about grocery items. It does seem like a small thing to complain about but it's the attitude (of management) that irks us all.

Reminds me L2 - we really need to get out and play 19 sometime. yes 19!