Home depot

[WCDANCR]

BEWARE Home Depot will now charge you a dollar for every item you return. Just made a purchase and when looking at receipt, notice they have a refund value of each item.

[redwitch]

Thanks for the head's up. Never did particularly like Home Depot, now I know why.

[ilovetv]

BEWARE Home Depot will now charge you a dollar for every item you return. Just made a purchase and when looking at receipt, notice they have a refund value of each item.

Were they clearance items?

Here's their Return to Store policy on the website:

Returns for items purchased at a The Home Depot Store:

OUR STORE RETURN POLICY

Our Store Return Policy Basics
Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit.

Return and Product Exceptions

• Purchases made with store credit, gift certificates and Gift Cards will be refunded as store credit. Store credits cannot be used to purchase Gift Cards.
• Gasoline-powered equipment may be returned within 30 days of purchase with a valid sales receipt. After 30 days, item may be sent out for repair at the customer's expense, unless covered under warranty.
• Special order returns are subject to 15% restocking fee. Cancellations may be subject to 15% restocking fee. See Special Services Desk at your local store for details.
• Cash and cash equivalent purchases, exceeding $1,000, may be refunded as mail check. Checks are mailed from The Home Depot's Store Support Center in Atlanta, GA.
• Receipts for purchases made with credit, debit or check within the last 90 days may be located in our system. Ask a store associate about receipt look up.
• The Home Depot reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason.
• Items purchased at The Home Depot U.S., The Home Depot Canada or The Home Depot Mexico may not be returned across borders.
• Returns of merchandise after 90 days in Massachusetts and Connecticut, and after 120 days in Rhode Island from the date of original purchase with a receipt: Sales tax will NOT be refunded. Customers will be issued credit for the purchase price of the item(s) only. NOTE: Even exchanges of merchandise are not affected by this rule.
• Customer Agreement purchases must be returned to the same store location where originally purchased.
• Sorry, Returns Not Available on the Following Products: Custom made products and custom tinted paint, utility trailers, Gift Cards, Gift Certificates and Store Credits.

http://www.homedepot.com/c/Return_Policy

[Karron]

also......
When I bought a new Anderson storm door the clerk said that if I didn't pay to have the door measured by their people, I ran the risk of a 50.00 charge if the door size was wrong and it needed to be exchanged..... the door was an 'in stock" door!
It took forever to have the installer call me..... The charge was 100.00! (I would have thought they would want to put it in earlier.... but...since I paid at the time of purchase, I was at their mercy.....
Karron

[mrfixit]

BEWARE Home Depot will now charge you a dollar for every item you return. Just made a purchase and when looking at receipt, notice they have a refund value of each item.



..just returned something yesterday, 09 Nov...
......they did not charge a return fee.

Did you perhaps purchase the Item using your
HOME DEPOT Credit Card ???....
....if so...they GAVE you a 5 % discount at point of purchase.

When I return an item ...they only show the RETURN Value...
..........................which is the NET price that was actually paid.

At least that is how it works for me.

If Ho Do is now ( 10-Nov) charging a $ to return things.....
....that should make Lowe's very happy.

[red tail]

I have always found the home depot 'service recovery' outstanding!

[maureenod]

Like most stores, if you return after 30 days, you do not get the sales tax returned.

[JB in TV]

Like most stores, if you return after 30 days, you do not get the sales tax returned.

What???? :confused:

[graciegirl]

I read the above document and it appears there is a "restocking" charge for special orders.

What did you return? Was it something like paint that was mixed to a color you wanted?

[renielarson]

BEWARE Home Depot will now charge you a dollar for every item you return. Just made a purchase and when looking at receipt, notice they have a refund value of each item.

Did you call or return to the store to ask about this? I would have wanted clarification before posting here.

[JB in TV]

Guess it is safe to say yet again, don't believe everything you read.

[jalopy54]

I would not think this is so. Can you attach a receipt? I would like to see this.

[glgene]

A $1.00 restocking fee doesn't sound like a "break-the-bank" situation. Restocking DOES cost a store $ in labor costs, or $ loss for putting the item on a "sale" discount table.

I know of some restocking fees a whole lot more than $1.00.

In relative terms, $1.00 is a bargain.

Gene