Roof Failure

[duffysmom]

After reading about roof problems in the POA we had our roof inspected and Owings Corning said the roof was defective but they would not pay for labor.
They agreed to supply the roof shingles but will not pay the approximately $5,000 labor cost. It's become evident as more and more defective roofs are found OC had decided to play hard ball and not pay for labor. How is this possible?

We are now in the process of contacting the POA and starting a class action suit against OC. If OC has refused to pay labor costs for your defective roof please contact the POA.

[BS Beef]

Did Owens Corning give you that labor estimate? That sounds really high. Obviously I have no idea how big your roof is but even if you figure remove and replace labor on the high side it should be around $150 per square. I don't think $125 for remove and replace labor is unrealistic.

I know that isn't the point of your thread but just in case it comes to it make sure you're not taken advantage of on the labor side.

[KathieI]

After reading about roof problems in the POA we had our roof inspected and Owings Corning said the roof was defective but they would not pay for labor.
They agreed to supply the roof shingles but will not pay the approximately $5,000 labor cost. It's become evident as more and more defective roofs are found OC had decided to play hard ball and not pay for labor. How is this possible?

We are now in the process of contacting the POA and starting a class action suit against OC. If OC has refused to pay labor costs for your defective roof please send me a PM.

Correct,,, how can they NOW say they will not pay for labor. If they've done so many previous roofs and paid for everything, how can they now say they won't pay for labor. I'll ask all my neighbors, they've had there's done and I'll find out if any were told this same thing.

I got my claim # back in June but I kept getting put off by OC and the roofer about getting my shingles inspected. At that time, they were paying for everything. I think a class action suit is a good idea since I think now they are playing games.

I called the roofing company again 2 weeks ago to ask when they will inspect my shingles, and they referred me back to OC saying that Owens will now be doing all the inspecting. When I called Owens, they said they will be the only ones inspecting and eluded to the fact that perhaps only some shingles on a roof need to be replaced, not all, and they will be the judges of that from now on.

This has turned out to be a huge issue and we're not getting straight answers. POA meeting, here I come.

[skyguy79]

We had our roof done in mid November and the roofer did the inspection earlier in the year when the process was started. Owens Corning payed for everything.(1) The same goes for six or seven of my close neighbors where we all started the process at the same time with the same roofer.

Could it be that the confusion and differing information could be because of their being different OC policies for different roof ages?


Amounts we received from OC for shingle replacement on our Gardenia:
Solar Pool Panels removal and reinstall...$520
Shingles and labor: $7500

[Bogie Shooter]

Article in January VHA Villages Voice
The Villages Homeowners Association � Village Voice Articles (http://www.thevha.net/villages-voice/village-voice-articles/?disp=1&id=2406&aid=2409)
Could be another place to call with problems.

[hema54]

How do I find out if your house is one of the houses with those shingles?

[spk7951]

Owens may be waking up to the fact that the roofing contractors may have been overcharging Owens for labor. Our roof was replaced back in June and our neighbors house was done two weeks later by a different contractor. Their roof size is less than mine but the labor billed to Owens was $1,000 more than the labor for my roof. This whole issue seems to be getting out of control. One neighbor was turned down for having a defective roof by the Owens inspector. Two months later she again contacted Owens who sent out a different inspector and this time her claim was approved.

Our roofer told us that Owens knows the length of time when defective shingles were produced, so just step up to the plate and fix them. Period.

[shcisamax]

How do I find out if your house is one of the houses with those shingles?

Yes, how do find out? Do you hire an independent contractor?

[shcisamax]

Sure do wish someone would get on here and let us know how we go about finding out if we have the defective shingles......

[rodie]

Can't you just call home warranty and ask them if your house is one affected? They have always been helpful for us.

[duffysmom]

If you want to know if your roof has the defective shingles you call the Warranty Office and ask if you have Oakridge shingles. They are the defective shingles. When we called Warranty they said we should not call Owens Corning ourselves, OC would contact us. They didn't contact us so we called OC and got a claim number. Once you have a claim number you can call a roofer (doesn't have to be the original roofer). They will look at your roof and remove shingles and send them to OC. We used Scott Roofing but all local roofers are very much aware of the problem. After some time we heard back from OC who stated our roof was defective and they would supply the shingles but not pay the labor costs. Up untill very recently OC paid for the shingles and labor at no cost to the home owner. They have now changed that policy.

[duffysmom]

Sure do wish someone would get on here and let us know how we go about finding out if we have the defective shingles......

I responded to you PM with a lengthy PM explaining the process.

[rubicon]

Well I did make a claim last year and OC claimed they inspected my roof and claimed that the type of defective shingle was not used on my house.
After reading this thread I think I may re-investigate.

for those of you who suggest a class action suit better get started now. There was a company out of Pennsylvania that had the same sort of problem back in the late 90's and they did some really unethical things to avoid the issue. It took a class action suit to get them to honor their warranty. And don't let them tell you that they will replace only the defective shingles that is what this PA company tried to do if they paid at all.

[anarick]

Does anyone know if the defective shingles are still being installed on new homes?

[shcisamax]

Okey dokey. I understand the process. Thanks.

[villagerjack]

After reading about roof problems in the POA we had our roof inspected and Owings Corning said the roof was defective but they would not pay for labor.
They agreed to supply the roof shingles but will not pay the approximately $5,000 labor cost. It's become evident as more and more defective roofs are found OC had decided to play hard ball and not pay for labor. How is this possible?

We are now in the process of contacting the POA and starting a class action suit against OC. If OC has refused to pay labor costs for your defective roof please send me a PM.


I am in the same boat. OC claims that the labor portion of the Warranty expired. My two neighbors on either side of me had their roofs replaced but I was only offered new shingles...no labor. This was after they stalled me for 9 months while the labor portion was still in effect, claiming they did not receive the samples from Sack Roofing and later saying that now they did not need the samples because they are admitting certain shingles were defective. I received a written estimate for labor for $4,750.00 from Sack Roofing. I was planning to take them to Small Claims Court for the $4,750.00 since they were aware of these defective shingles and failed to notify me. A Class Action seems like a good idea and will be successful. OC should have recalled these defective shingles when they found out that they were defective and replaced them. I am still pondering Small Claims Court since it may be a quicker way to proceed. This is akin to an auto company who had a defective engine sending the engine to your home telling you to install it.

[CFrance]

Approximately, what are the years these houses were built with the defective shingles? Our house was built in 2011.

Do we have to be pro-active in determining if we have defective shingles, or would TV or OC contact us?

[rodie]

Was there a certain type of home or location or time frame where these shingles were used?

I am surprised that home warranty does not send out a notice to every affected home owner.

[villagerjack]

Was there a certain type of home or location or time frame where these shingles were used?

I am surprised that home warranty does not send out a notice to every affected home owner.


My home was built in 2007 and has defective shingles. I believe OC was replaced by The Villages but not sure when. Call the Warranty Dept. They will give you the info. you need.

[JourneyOfLife]

It appears that they rate roofing.

Top Roofing Ratings | Roofing Buying Guide (http://www.consumerreports.org/cro/roofing/buying-guide.htm)

If you search around on the internet, you will find various review and complaint forums on roofing shingles.

[villages07]

Check local section, page C4, of today's (Friday) Daily Sun....a letter from the VHA on the OC shingle issue and an update on the process.

It did state that the problematic period was homes constructed between 1/1/07-12/31/10.

[duffysmom]

Check local section, page C4, of today's (Friday) Daily Sun....a letter from the VHA on the OC shingle issue and an update on the process.

It did state that the problematic period was homes constructed between 1/1/07-12/31/10.

Villages07, the article states OC will supply the shingles but they still refuse to pay for the labor to install. It also alludes to the fact they will now supply individual shingles as opposed to the entire roof, something they have agreed to in the past. The date they stated is the period they will cover, the defective shingles were installed on many homes prior to 2007 and after 2010.

[rubicon]

Duffy's Mom you are spot on and Owens Corning is trying to duck their responsibility. I had a defective roof when I lived in Minneapolis and the roofing company tried to duck their responsibility and for two years I chased them. finally after discovering some really unethical practices by them I sued in small claims court. They called me and offered replacement of the defective shingles. I told them guy that inspected my roof stopped counting bad shingles after 300. They then said they would replace my roof wherein I explained that I had no confidence in their product . I told them I had an estimate to replace the roof and that since I had used the shingles for 8 years I would deduct eight years of useful utility. I settled for the maximum in small claims court and hired a contractor to replace it. I later found out that this roof mfg was facing a class action suit and the reason they were in a settling mood.

I see Owens corning doing the same thing here. OC claimed my roof did not contain the offending shingles. After reading this thread I will further investigate perhaps getting an independent opinion

[lovinganimals]

We had Saks take a sample in July. I called them in September and they told me they had lost the sample before it was sent to OC. Then OC told me they no longer will let anyone else inspect the roofs and they will do it. I'm still waiting.......

[PennBF]

It's time for a Class Action Suit against Owen's Corning and if appropriate others who may have been in bed with them. Lets the courts decide what the abuse is and who are participants.:cus:

[Mikitv]

VHA and Owens Corning published something in the paper the other day about the future roof replacements. It did state that they would be doing the roof inspections and they might not have to replace whole roofs. I think the whole idea behind the declaration in the paper was to cover themselves legally. I would let the POA know because they have been gathering information for just these types of problems. My house falls in the time frame for the inspections but nothing to date from Owens Corning. It may take awhile since we were in the early 2010 time frame.

[villagerfrog]

We are the 3rd owners of a small ranch here. Our house was built back in 2006. In October, a neighbor 3 houses down was having his roof replaced. So I talked to the roofing contractor, Saks and asked them what's up? He told me about the defective shingles. I asked him if he could inspect mine. He gave me the process which was to call OC and get a claim number. I did that and called Saks and gave it to them. They took 2 shingle pieces off and sent them to OC. In November, I get an email and letter saying the roof is defective and will be replaced including labor. I have the check for $4k in hand that I am to provide to Saks upon completion. Roof will probably be replaced in early Feb due to their backlog. I did examine my roof prior to purchase and found nothing that serious. I have about 10 spots which are the size of quarters which are missing the granules. If this would have been my roof up north, I would have gone to the hardware store and got some roof cement and applied to that small section and be done with it. With the roof being almost 8 years old now, I was shocked to learn that they were going to replace the whole thing. What shocked me more was that I get a new 30 year roof and Saks provides a 5 year workmanship warranty so if there are issues with the installation, you are covered for 5 years! I called OC and asked them why they were doing this and how they were handling the thousands of roofs around the nation. The service rep clearly stated that they were only doing this in the Villages and no where else. She also stated that the Villages has been using OC roofing materials on all their roofs and they did not want to jeopardize their future business. So that's my story. I am saddened to hear the change in OC policy for those that are now expected to pay for labor.

[duffysmom]

Villagefrog, I'm a gardener and for the last several years I've mentioned to my husband my surprise at the huge amount of granuals I would find at the end of the down spouts after a heavy rain. It wasn't until I read in the POA about roofing problems that I realized what the problem was. It is interesting that you had labor and shingles paid for since we contacted OC about the same time you did but received a different answer; we now know that the labor cost is $5,500 while they supply the shingles. The POA is in the process of looking into the issue so if people have this problem, please contact the POA.

[PennBF]

In reviewing Villagerfrog's note it would appear that allegedly there may be some legal questions involved? I wonder if Antitrust laws require consistencies when applying "freebe's to some and not others when the circumstances are the same?" Can you allegedly give something "free" to one customer because of their value for future business and not the next customer who has the same set of circumstances? It would appear that in the Villages there are a number of same circumstances with different policies being applied allegedly based on what OC wants to do not what may be required by law? I continue to believe the qustions should be taken to Court and let the courts decide what is fair and equitable.:police:

[GrandmaP]

For 6 months we've been on a "waiting list" to have our roof inspected. 8 of our surrounding neighbors have had repairs completed. Guess we were too slow contacting the OC warranty department. I think something is amiss and still question why TV warranty department offers no help.

[PaPaLarry]

About a month ago in the village of Caroline, a representative from OC knocked on each door, to tell us they were checking roof. A worker with ladder, checked every home that day. We were notified that roof was up to standard, (by mail) but noticed that people on next block, were getting a new roof. Looks like it was hit and miss with some homes. Glad to see people with problem roofs, are getting taken care of with new.

[skyguy79]

About a month ago in the village of Caroline, a representative from OC knocked on each door, to tell us they were checking roof. A worker with ladder, checked every home that day. We were notified that roof was up to standard, (by mail) but noticed that people on next block, were getting a new roof. Looks like it was hit and miss with some homes. Glad to see people with problem roofs, are getting taken care of with new.We had 9 homes in our extended cul de sac area checked out at the same time and it turned out that 3 of the 9 roofs were ok and 6 had defective shingles with all 6 roofs replaced. The 6 roofs were not consecutive with the 3 good roofs interspersed.

So I have to agree when you said "Looks like it was hit or miss." One benefit to those of us with defective shingles is that we now have roofs that are about 6 years newer than our neighbors with good shingles!

I can't help wondering if Owens Corning has learned a lesson in that poor quality control in the manufacturing of the shingles can be (and has been) a costly mistake. Too many business now-a-days take the attitude that it's cheaper to deal with fixing mistakes later than it is to make sure their products are dependable in the first place... frequently at the inconvenience and frustration of consumers!

[Villager Dude]

I am a little curious if OC is doing the inspections would they not have an advantage to not be as generous in determining defective shingles?

Fox guarding the Hen House???

[TNLAKEPANDA]

When you say defective and someone explain in what way they are defective? Is it possible to tell by just looking at the shingles? What are the signs. I would think if you bought a New home they should be replaced by the builder at no cost.

[PennBF]

This is classic customer abuse. Some customers are having their homes reshingled becasue the Owens Corning Oakridge shingles were "no good". Some are getting labor and material covered and some are not even though the conditions are exactly the same, (e,g, timing, length of time, same warranties, etc.etc.). OC will pay for shingles but customer must pay for labor. allegedly some of this is in violation of Anti Trust cases where customers are to be treated equally. It would appear OC is shooting from hip in some cases. As an example I believe the warranty states they will not be responsible for the removal of the shingles but ignores who is responsible for the installation???
They just say the customer is responsible for ALL labor which is about 60-65% of the costs of replacements.
Hopefully, the POA is continuing their evaluation of a Class Action suit against this alleged crime against Seniors. :ohdear:

[Villager Dude]

OC was in Amelia this week on Harston Trail checking out the rooftops. Most of the houses here were purchased in 2008. Our area has Oakridge Shingles .

[Golfingnut]

Check local section, page C4, of today's (Friday) Daily Sun....a letter from the VHA on the OC shingle issue and an update on the process.

I t did state that the problematic was homes constructed between 1/1/07-12/31/10.
Villages07, the article states OC will supply the shingles but they still refuse to pay for the labor to install. It also alludes to the fact they will now supply individual shingles as opposed to the entire roof, something they have agreed to in the past. The date they stated is the period they will cover, the defective shingles were installed on many homes prior to 2007 and after 2010.

There appears to be a small difference between the two interpretations of the article. Could someone clarify or help us find the article. :shrug:

[villages07]

GN.... Hmmm, not on local c4 of my Friday Sun. I did a quick skim of the rest of the paper and didn't see a VHA roofing update.

[Golfingnut]

It was earlier in the month.

[villages07]

Ok, thanks GN , guess you were quoting my post from 1/3. I thought perhaps there was a new "Friday" update.

As Roseanna Roseannadanna would say, never mind.

I haven't seen any roof repair activity in the few blocks surrounding my home, which was constructed in March 2006.... So, I am still waiting to see if we are affected and/or will be contacted by OC. I do believe I have Oakridge shingles.

[duffysmom]

If you are getting the run around from OC or if they are asking you to pay for their defective material, contact the POA.

Property Owners, Association of Florida (http://www.poa4us.org/)

[Golfingnut]

I talked to the warranty department.

Villager 7 got it right. problematic was homes constructed between 1/1/07-12/31/10.

[duffysmom]

I talked to the warranty department.

Villager 7 got it right. problematic was homes constructed between 1/1/07-12/31/10.

I'm not sure what problematic means but many homes built before 2007 have defective shingles. My home was built in 2006 and has defective shingles and I know of many other homes with the same Oakridge shingles. Up until recently OC replaced roofs and now that the problem has become common knowlege and more and more Villagers are learning that their roofs are defective OC is now playing hard ball and refusing to compensate home owners. The Warranty Office told us to wait until OC contacted us, it never happend. After losing valuable time we contacted OC ourselves and filed a claim. If you find yourself with this problem please contact the POA.

[hillyridge]

I too am a home owner affected by the defective shingles and like many others are awaiting an inspection. The recent POA article is troubling as OC and Village Home Warranty are so evasive. It appears a class action suit is awaiting OC if they waffle on this. Very sad that Village Home Warranty does not represent our "Friendliest Home Town".

[Wing-nut2]

Just the labor on my house was 6K. OC paid.