Not so Fantastic Sams 7/13/2015

Not so Fantastic Sams 7/13/2015

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  #11  
Old 07-23-2015, 04:35 AM
nkrifats nkrifats is offline
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Quote:
Originally Posted by rickandtammy27 View Post
Nope...I will find another place to do business. Customer service is important to me. Some rules just do not make common sense.
You received Customer Service. They have rules they go by and you choose not to go by them. What does that have to do with Customer Service.

  #12  
Old 07-23-2015, 06:40 AM
Laurie2 Laurie2 is offline
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I would not have taken it personally.

I think I would have seen that they were just trying to do their jobs. Getting set up for their workday. -- I don't know why the door was unlocked, but maybe having somebody stand there to let others in is not an efficient use of work time. Besides, whoever was on the door still would have had to tell the customers they had to wait.

It would take a lot more than an insurance company rule that I did not want applied to me to cause me to give up a hairstylist I really like. -- But after all this, I guess that ship has sailed and you will be choosing a different hairstylist in a different salon. Good luck. Sometimes that is not easy.
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  #13  
Old 07-23-2015, 07:47 AM
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karostay karostay is offline
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After two days, I am finally able to reach the manager, Ramona, and she tells me, this is their policy and has been their policy for five years. Their insurance company will not allow the public in their premises until they open.

What do thy do when an appointment runs past closing time ?
Have them return the next business day
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  #14  
Old 07-23-2015, 09:36 PM
Fraugoofy Fraugoofy is offline
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///

Last edited by Fraugoofy; 08-07-2015 at 08:54 AM.
  #15  
Old 07-24-2015, 07:10 AM
mtdjed mtdjed is offline
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Makes me think about having a garage sale and announce a 8 AM opening, and then have someone show up at 7:30 AM as you were setting up.

As this "early bird" was trying to get the best buy, they are disrupting your process and our feeling is that they are rude. If you say something about not being open yet, they think you are being rude.

So who is right? Two points of view.
  #16  
Old 07-24-2015, 08:36 AM
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graciegirl graciegirl is online now
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I think that Tammy has resolved her own problem.
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  #17  
Old 07-24-2015, 07:55 PM
mrich61 mrich61 is offline
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Take your business somewhere else or make your appointments for 9:00am....Enough Whining!!!
  #18  
Old 07-24-2015, 08:00 PM
spring_chicken spring_chicken is offline
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If you want $50 pampering, don't go to Fantastic Sam's.
  #19  
Old 07-24-2015, 08:02 PM
tomwed tomwed is offline
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Has anyone tried Fabulous Freds?
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open, back, walk, a.m, fantastic, treated, valued, sams, appointment, customer, hair, public, feeling, insurance, service, hard, sign, person, customers, call, surprised, manager, leave, policy, company

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