48 hour blinds..Can I get a refund please?

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  #16  
Old 07-17-2013, 10:15 PM
Mallory Mallory is offline
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I've now been waiting 20 months for them to call me back after numerous messages and visits. Ugh. Bad business.
  #17  
Old 07-18-2013, 03:49 AM
48 Hour Blinds 48 Hour Blinds is offline
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Quote:
Originally Posted by kittygilchrist View Post
Gracie, I like Rick but I just can't keep waiting.
I hope folks keep buying blinds, but I can't say ordering shutters is something that went well. I hope not to destroy business for 48 as so many are totally getting what they need and asap.
I'm complaining of not able to contact 48 in person or directly by phone, not happy with delay, and no initiative from 48 to let me know status of an 87 day old order.

I posted because where else could I get service?
i am sorry you had to go on here and bad mouth me.. but you were the one that ordered the white shutters.I took the order .then my installers came to put them in . that is when you had a change of color.. and I reordered them . and you will get your shutters . and to mallory email me your phone # PLEASE. thanks rick
  #18  
Old 07-18-2013, 05:27 AM
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kittygilchrist kittygilchrist is offline
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Quote:
Originally Posted by 48 Hour Blinds View Post
i am sorry you had to go on here and bad mouth me.. but you were the one that ordered the white shutters.I took the order .then my installers came to put them in . that is when you had a change of color.. and I reordered them . and you will get your shutters . and to mallory email me your phone # PLEASE. thanks rick
What does "and to mallory" mean?
Rick, you are either mistaken about the white shutters or you are saying that I am untruthful.
When you came in my house, you said to me, "You wouldn't want white in here"...

The following are ivory colored in my house:
walls, baseboards, doors, light covers, outlets, closet doors, toilets, ceilings.
There is nothing white inside or outside my house.

The wrongly delivered shutters were "bright white" and the one blind that that went in the garage was the correct color.
I suggest it is very bad for your business to blame errors on the customer.

The only paperwork you gave me to confirm the order says:
"Install 7 shutters
1-2 Blind
an arch
Rick Herbert"

I would like a refund of my deposit without delay. You should have my phone number.
  #19  
Old 07-18-2013, 06:18 AM
shcisamax shcisamax is offline
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Wow. I can't help but speak. Rick does seem to do a really great job for most but there always has been continual complaint on here that he isn't always good about getting back to people. That is an indisputable fact.

I don't know either of these people personally so don't have a dog in this fight but given the detail and background that KG presents, given her significant follow through on various projects or activities that are posted on TOTV, she isn't the type of person who would make a huge mistake like ordering the wrong color blinds. In fact, one of the blinds arrived in the correct color, so what's the argument? For sure she didn't order one blind for one room in one color and all the rest in a different?

To be angry that someone went on TOTV to voice dissatisfaction after:
1) getting the wrong blinds
2) repeatedly trying to communicate personally with no response
3) being told the blinds were there for a second go at it and it too was a mistake
and complain they are bad mouthing your company is absurd.

Good business sense would say to either
1) Get those blinds in this week or
2) give the client back her deposit and move on to the your other customers.
  #20  
Old 07-18-2013, 06:34 AM
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kittygilchrist kittygilchrist is offline
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shcisamax, I could see that shutters were the wrong color with them in the package leaning against the wall. Fortunately I caught the mistake before they took them out of the packages. thanks for a sensible post.
I didn't fuss about the messed up order and waited patiently for the reordered blinds for almost two months, but being unable to communicate directly in this situation is unacceptable.
K.
  #21  
Old 07-18-2013, 06:45 AM
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jimbo2012 jimbo2012 is offline
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Kitty did U pay by credit card?

I trust.

Dispute the charge, simple.
  #22  
Old 07-18-2013, 06:52 AM
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Quote:
Originally Posted by jimbo2012 View Post
Kitty did U pay by credit card?

I trust.

Dispute the charge, simple.
I paid it...I ordered them 4/22.
  #23  
Old 07-18-2013, 07:01 AM
JerryP JerryP is offline
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Quote:
Originally Posted by graciegirl View Post
They have a new place of business according to Rick who put in my neighbors blinds last week. Their old one in Wildwood is no longer. I think that there new place is on 441/27 near 466a.

I am sorry he let you down. I think that he is generally a responsible person. Our neighbors were very pleased with their blinds and price. The first owner of the home had no blinds at all. He had every blind hung in the house in less than an hour and they are pleased with the quality.

I am sure he will refund your money.

He is an honest man.

I agree, he did a great job for us, sorry to hear about your problem.
  #24  
Old 07-18-2013, 07:08 AM
shcisamax shcisamax is offline
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When things go right with Rick's company, which is the majority of the time, it is a wonderful experience. A miracle to get it all done so quickly. He has this down pretty much. But when things do not go correctly, as happens with all companies, a different tack should be taken.
  #25  
Old 07-18-2013, 07:51 AM
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kittygilchrist kittygilchrist is offline
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Rick called to say he always recommends white blinds and shutters and that my ivory shutters will be here in August.
April May June July August.
Not acceptable.
Rick said nothing else. Some of you hoped he would try to make this better with an apology or concede that a refund is appropriate, but he did neither.
I will ask Rick's agent of record with the state of Florida, Village Tax and Acct Svc for the refund, otherwise, I'll file a civil summary suit (aka small claims.)
Small Claims Forms - Small Claims - Sumter County Clerk of the Courts
  #26  
Old 07-18-2013, 07:54 AM
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Why, dispute the charge?

agent of record with the state of Florida, Village Tax and Acct Svc for the refund, that is total waste of time.

The agent has nothing to do with the biz, he just hands letters to rick.

It U don't want dispute the then spend $5 for a small claims complaint.
  #27  
Old 07-18-2013, 07:56 AM
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kittygilchrist kittygilchrist is offline
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Quote:
Originally Posted by jimbo2012 View Post
Why, dispute the charge
what do you mean, just tell the credit card company to take the money back?
  #28  
Old 07-18-2013, 08:31 AM
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jimbo2012 jimbo2012 is offline
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Kitty when I get back there I'm going to take U under my wing and teach U a few things.

Call your credit card company, number is on the back, hello I want to dispute a charge.

On this date for this amount, goods not delivered, the money is back in your account, Rick gets notice, he argues or not his choice.

Done all the time.
  #29  
Old 07-18-2013, 08:45 AM
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aw, thanks Jimbo. You are my go to guy.
K.
  #30  
Old 07-19-2013, 06:10 PM
SpicyCajunPugs SpicyCajunPugs is offline
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Quote:
Originally Posted by jimbo2012 View Post
Why, dispute the charge?

agent of record with the state of Florida, Village Tax and Acct Svc for the refund, that is total waste of time.

The agent has nothing to do with the biz, he just hands letters to rick.

It U don't want dispute the then spend $5 for a small claims complaint.
It costs a lot more than $5.00 to file a county court complaint, Bob. And you have to understand some law basics and writing skills and terms to be successful...attached are the fees involved, but the effort and fees may not be worth it depending on the amount. It can actually cost $300.00 depending on the amount of claim
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