[PJOHNS2654]

We are switching from ATT to Verizons. because of poor reception where we live in Maine.

One of our phones was new enough and compatible with Verizon .Bought one new phone and opened Verizon account.

The phone we are trying to port to Verizon we discovered is locked by ATT. This phone was purchased new from Apple, and I find it hard to believe that ATT can have it locked. Any how I requested it be unlocked two days ago and recently discovered it was in suspend mode and it would take at least three more business days before it is unlocked.

That will make it almost a week and maybe we will have use of our second phone.

If your are going to change providers make sure you get phone unlocked before you open new account.

[BobnBev]

You bought an android phone from APPLE? Makes no sense.

[photo1902]

Originally Posted by PJOHNS2654

We are switching from ATT to Verizons. because of poor reception where we live in Maine.

One of our phones was new enough and compatible with Verizon .Bought one new phone and opened Verizon account.

The phone we are trying to port to Verizon we discovered is locked by ATT. This phone was purchased new from Apple, and I find it hard to believe that ATT can have it locked. Any how I requested it be unlocked two days ago and recently discovered it was in suspend mode and it would take at least three more business days before it is unlocked.

That will make it almost a week and maybe we will have use of our second phone.

If your are going to change providers make sure you get phone unlocked before you open new account.

When you buy an iPhone from Apple, you specify which carrier will be used. This is a long standing policy, although from what I understand now is that you can buy an unlocked phone. I'm not sure what your point of contention is, but it's not Apple's fault that you changed carriers mid-stream.

[photo1902]

Originally Posted by BobnBev

You bought an android phone from APPLE? Makes no sense.

Who said anything about an Android phone?

[retiredguy123]

I don't really understand the posts on this thread, but you should always port your number to a new service provider before you cancel the old service. Otherwise, you could risk losing your phone number. I don't know if you can unlock the phone without canceling the old service.

[EdFNJ]

Originally Posted by PJOHNS2654

We are switching from ATT to Verizons. because of poor reception where we live in Maine.

One of our phones was new enough and compatible with Verizon .Bought one new phone and opened Verizon account.

The phone we are trying to port to Verizon we discovered is locked by ATT. This phone was purchased new from Apple, and I find it hard to believe that ATT can have it locked. Any how I requested it be unlocked two days ago and recently discovered it was in suspend mode and it would take at least three more business days before it is unlocked.

That will make it almost a week and maybe we will have use of our second phone.

If your are going to change providers make sure you get phone unlocked before you open new account.

Your message is a bit unclear.

Apple sells their devices 3 ways:

At a carrier store or through the carrier via Apple either with (1) monthly payments OR (2) PAID in full. These are always locked. If paid in full they will unlock (it used to be immediately) but starting recently there is a "hold time". I think only the T-Mobile version comes unlocked through a carrier store - at least it used to, not sure if it still does.

And (3) "SIM FREE" and must be paid in full with no carrier specified. This is fully unlocked out the door and you choose your supported carrier and get one of their sims. You can ONLY get SIM FREE from APPLE.COM or at an APPLE STORE not through or at a carrier store or website.

Not sure which version you got but ONLY the last one is unlocked "out the door." With the others you are at the carriers mercy. The fact an AT&T phone is compatible with Verizon or T-Mobile does not have anything to do with whether it is locked or unlocked or how soon they will unlock it if paid in full.

[Dan9871]

Originally Posted by EdFNJ

You can ONLY get SIM FREE from APPLE.COM or at an APPLE STORE not through or at a carrier store or website.
.

It depends on which iPhone you are buying. At BestBuy you can buy an unlocked iPhoneX.

[BobnBev]

Originally Posted by photo1902

Who said anything about an Android phone?

Well, I guess I learned something today. I always thought an apple phone could only be used with iPhone software. Never knew they could be on AT&T, Verizon or any other carrier.