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  #1  
Old 11-29-2018, 06:53 AM
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rjn5656 rjn5656 is offline
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Have a question.

I facetime my grandkids in NY in 2 different location.

Quite frequently, I have issues where my frames freeze. They say theirs does not.

It happens both on my ipad and my iphone so I seem to be the common lever. They are both on latest software release.

We just replaced my old modem with a new Orbi AC2200.

When I do speed checks, I get 100+ meg.


Any ideas or suggestions?
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  #2  
Old 11-29-2018, 07:23 AM
Rollie Rollie is offline
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Might be the wi fi signal. How far away from the modem are you?

Rollie
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  #3  
Old 11-29-2018, 09:19 AM
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BobnBev BobnBev is offline
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Move the modem, you could be getting interference from a TV or microwave oven. Try a plug in noise suppressor for the modem.
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  #4  
Old 11-29-2018, 07:24 PM
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rjn5656 rjn5656 is offline
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20 feet
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  #5  
Old 11-29-2018, 07:26 PM
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rjn5656 rjn5656 is offline
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where can i get the noise suppresor for the modem
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  #6  
Old 11-29-2018, 07:35 PM
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rjm1cc rjm1cc is offline
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It is possible that the internet feed to your home gets overloaded for a few seconds as a lot of your neighbors get home and start using the net.
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  #7  
Old 11-29-2018, 08:00 PM
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Nucky Nucky is offline
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How about trying your phone away from your modem and let the phone use the mobile signal. Chances are if you didn't have the problem before the modem change than that's it. Isolating your phone from your modem will answer the question before you disrupt your new modem setup. Good Luck.

Just trying to help.
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  #8  
Old 11-30-2018, 05:00 AM
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rjn5656 rjn5656 is offline
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Had the same problem with the old modem also.
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  #9  
Old 11-30-2018, 06:28 AM
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CFrance CFrance is offline
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Quote:
Originally Posted by Nucky View Post
How about trying your phone away from your modem and let the phone use the mobile signal. Chances are if you didn't have the problem before the modem change than that's it. Isolating your phone from your modem will answer the question before you disrupt your new modem setup. Good Luck.

Just trying to help.
Be careful with that! I was skyped to our my cell phone by our son in Australia. Our Comcast signal dropped, and even though he was the one who called me, we received a $30 charge for five of the minutes. Comcast had some explanation that I cannot remember.
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  #10  
Old 11-30-2018, 09:00 AM
OldManTime OldManTime is offline
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Your service provider could be your problem, I have Comcast, 16 years rarely have issues
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