Originally Posted by Michael G. (Post 2064935)

For some unknown reason I can't log into my HP laptop, either entering my code, or
using my fingerprint.

Digging deeper, I notice I registered my house phone number, not my cell number with Microsoft.

Now I need a code from a cell phone from Microsoft to get back into my computer.

I change Microsoft registration phone to my cell phone and now Microsoft says I need
to wait 30 days for security reasons.

I this normal procedure?
Can I call Microsoft to get my code sooner?

Originally Posted by midiwiz (Post 2065155)

first mistake and that is why not to turn that on EVER. there is a way to unlock that, however you need access (in some way) to your Microsoft account and after than it's too complicated to list here.

If it weren't for the bitlocker you wouldn't have to wait the 30 days. Call MSFT support? good luck. As for the finger print. Shut down the machine during boot 3 times that should bring up the 'safety menu' meaning giving you the option to safe start Windows - that typically will reset the PIN counter - meaning you can try your fingerprint again. also slide your finger a bit it changes the read.

without further details that's all I can tell you for now.

Originally Posted by Luggage (Post 2065547)

You can buy a used computer today for $50 or $100 and then have all your information and data moved over easily enough. PS I hate windows and Apple equally

Originally Posted by CarlBell (Post 2065530)

The villages computer club has helpers.

Originally Posted by midiwiz (Post 2065155)

first mistake and that is why not to turn that on EVER. there is a way to unlock that, however you need access (in some way) to your Microsoft account and after than it's too complicated to list here.

If it weren't for the bitlocker you wouldn't have to wait the 30 days. Call MSFT support? good luck. As for the finger print. Shut down the machine during boot 3 times that should bring up the 'safety menu' meaning giving you the option to safe start Windows - that typically will reset the PIN counter - meaning you can try your fingerprint again. also slide your finger a bit it changes the read.

without further details that's all I can tell you for now.

Originally Posted by Michael G. (Post 2072375)

Here's the follow up on my problem:

First, Microsoft sent me code today after waiting 2 months for resetting my computer via cell phone from changing over from my house phone.
I always thought the wait was a security protocol waiting for a code to unlock a Bitlocker app. (which I didn't I sign up for.)

It turn out the code didn't work from Microsoft for my sign-in.

So I reset my computer 2 months from when the problem started and I can now sign in.

What do you think that was all about?

Microsoft problem, windows 11 problem, windows11 update problem or a software problem???

Originally Posted by retiredguy123 (Post 2072382)

My guess is that it was because you used Bitlocker. Bad idea.

Originally Posted by retiredguy123 (Post 2072394)

I suggested a factory reset in Post No. 11.