[Petersweeney]

The Nigerian Prince is using your laptop to mine bitcoin….there is no other explanation….

[noslices1]

Originally Posted by Michael G.

For some unknown reason I can't log into my HP laptop, either entering my code, or
using my fingerprint.

Digging deeper, I notice I registered my house phone number, not my cell number with Microsoft.

Now I need a code from a cell phone from Microsoft to get back into my computer.

I change Microsoft registration phone to my cell phone and now Microsoft says I need
to wait 30 days for security reasons.

I this normal procedure?
Can I call Microsoft to get my code sooner?

Maybe you were hacked.

[CarlBell]

Originally Posted by midiwiz

first mistake and that is why not to turn that on EVER. there is a way to unlock that, however you need access (in some way) to your Microsoft account and after than it's too complicated to list here.

If it weren't for the bitlocker you wouldn't have to wait the 30 days. Call MSFT support? good luck. As for the finger print. Shut down the machine during boot 3 times that should bring up the 'safety menu' meaning giving you the option to safe start Windows - that typically will reset the PIN counter - meaning you can try your fingerprint again. also slide your finger a bit it changes the read.

without further details that's all I can tell you for now.

The villages computer club has helpers.

[Luggage]

You can buy a used computer today for $50 or $100 and then have all your information and data moved over easily enough. PS I hate windows and Apple equally

[retiredguy123]

Originally Posted by Luggage

You can buy a used computer today for $50 or $100 and then have all your information and data moved over easily enough. PS I hate windows and Apple equally

If you can't log in to the laptop or Windows, I don't see how you could transfer the data on it.

[midiwiz]

Originally Posted by CarlBell

The villages computer club has helpers.

LMAO computer club vs professional... I just love the entertainment here

[spinner1001]

Originally Posted by midiwiz

first mistake and that is why not to turn that on EVER. there is a way to unlock that, however you need access (in some way) to your Microsoft account and after than it's too complicated to list here.

If it weren't for the bitlocker you wouldn't have to wait the 30 days. Call MSFT support? good luck. As for the finger print. Shut down the machine during boot 3 times that should bring up the 'safety menu' meaning giving you the option to safe start Windows - that typically will reset the PIN counter - meaning you can try your fingerprint again. also slide your finger a bit it changes the read.

without further details that's all I can tell you for now.

Encrypting data on a device creates a big risk of losing all your data if the owner ever gets locked out (e.g., forgets password). (Window’s Bitlocker, which the OP says he used, encrypts files on a hard drive.) Even a typical computer consultant cannot access encrypted files without the password (or similar security mechanism used). Good luck.

[Michael G.]

Here's the follow up on my problem:

First, Microsoft sent me code today after waiting 2 months for resetting my computer via cell phone from changing over from my house phone.
I always thought the wait was a security protocol waiting for a code to unlock a Bitlocker app. (which I didn't I sign up for.)

It turn out the code didn't work from Microsoft for my sign-in.

So I reset my computer 2 months from when the problem started and I can now sign in.

What do you think that was all about?

Microsoft problem, windows 11 problem, windows11 update problem or a software problem???

[Michael G.]

Here's the follow up on my problem:

First, Microsoft sent me code today after waiting 2 months for resetting my computer via cell phone from changing over from my house phone.
I always thought the wait was a security protocol waiting for a code to unlock a Bitlocker app. (which I didn't I sign up for.)

It turn out the code didn't work from Microsoft for my sign-in.

So I reset my computer 2 months from when the problem started and I can now sign in.

What do you think that was all about?

Microsoft problem, windows 11 problem, windows11 update problem or a software problem???

[retiredguy123]

Originally Posted by Michael G.

Here's the follow up on my problem:

First, Microsoft sent me code today after waiting 2 months for resetting my computer via cell phone from changing over from my house phone.
I always thought the wait was a security protocol waiting for a code to unlock a Bitlocker app. (which I didn't I sign up for.)

It turn out the code didn't work from Microsoft for my sign-in.

So I reset my computer 2 months from when the problem started and I can now sign in.

What do you think that was all about?

Microsoft problem, windows 11 problem, windows11 update problem or a software problem???

My guess is that it was because you used Bitlocker. Bad idea.

[retiredguy123]

I suggested a factory reset in Post No. 11.

[Michael G.]

Originally Posted by retiredguy123

My guess is that it was because you used Bitlocker. Bad idea.

Strange thing though, now that it's up and running, there's no mention that
I have Bitlocker on my system.
Normally in Windows 11 it would show up in security and privacy in settings .

[Michael G.]

Originally Posted by retiredguy123

I suggested a factory reset in Post No. 11.

What was nice when I reset the system and got it back up, it reset it on the date I had trouble logging in which was 2 weeks ago.

I didn't loose anything because I couldn't use it for 2 weeks.