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I just connected with Epson chat. They directed me to a number of printer experts and if you pay $55 per month they will answer any question you may have! Not what I was expecting.
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Try delete all documents from the print queue. (Some printers keep an image of the copy document to restore in case there is a need to restart). Without knowing your devices you would do something like this: Go into your laptop or whatever device is connected to that printer. Look in the settings / devices / printers and select that printer. Then look on 'manage' the device. Select the print queue and delete all documents in the queue. Good luck!
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Final Update
I'm embarrassed to admit this, but the printer had come out of network and please don't ask me what that means. I believe that at some time we had a power outage and the wifi went down and took the printer with it. It is now up and running and happily doing it's thing. Yeah .................
Thank you to everyone who gave their time to try to help me. |
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