Judy,

Go to AOL help and live chat. When I was havinbg problems with our compoute in TV, they guided me through the kinds. If you are using AOL software, the HELP is on the top line.

Thanks, Shirleevee & Tony. I tried going to AOL for help on this a few months back. In all matters of customer support (not only AOL) I usually get the trainees. I'll try again. Maybe I'll get an experienced helper this time.

XP and 9.1
 

I've had my puter now for a couple of years. Got Windows XP for both PC and laptop. I upgraded once from 9.0 to 9.1 and won't budge higher until ALL the bugs are out. I tried 9.5 for about a week and had so much trouble I deleted it and went back to my 9.1.
Had the same problems with the new Adobe upgrade. I dumped that and went back to my old settings.

I have found with puters, like with cars, NEW is not always better.