[photo1902]

Originally Posted by SFSkol

Mom has an iPad Pro 2016 9.5" where the WiFi option is greyed out. (all other devices can connect wirelessly in the house) I suspect that the WiFi modem has failed. Online research shows that it might be able to be repaired. New 2020 iPad Pro cost about $1,000+/-. She needs cellular capabilities, (currently thru Verizon.)

This machine is her lifeline to her great-grandkids. I have set up a Chromebook so at least she can browse, email, and zoom. But she is having difficulty mousing around.

I'm looking for some suggestions /advice on alternatives to purchasing a replacement.

Does anyone have experience repairing their iPad Pro?

I think you’re going to find that the repair cost won’t be justified. Not to mention, most repairs will have a very limited warranty period.

If she needs cellular, as you indicated, why is having working WiFi an issue? Will it not connect through cellular either?

[Dana1963]

Originally Posted by SFSkol

Mom has an iPad Pro 2016 9.5" where the WiFi option is greyed out. (all other devices can connect wirelessly in the house) I suspect that the WiFi modem has failed. Online research shows that it might be able to be repaired. New 2020 iPad Pro cost about $1,000+/-. She needs cellular capabilities, (currently thru Verizon.)

This machine is her lifeline to her great-grandkids. I have set up a Chromebook so at least she can browse, email, and zoom. But she is having difficulty mousing around.

I'm looking for some suggestions /advice on alternatives to purchasing a replacement.

Does anyone have experience repairing their iPad Pro?

I found this with google.
Apple's Fix for Grayed Out Wi-Fi Settings on your iPhone, iPad, iPod touch | iPhone in Canada Blog

[M2inOR]

Re: WiFi no longer working

This happened to me with an iphone 4S. WiFi grayed out. Still could access internet using the cellular capability.

Apple Store analyzed the problem and declared it unfixable. Out of warranty, but they did offer to sell me a refurbished replacement at a discount, with a 1 year warranty.

If your iPad Pro has cellular capability, you can add it to your cellular plan by adding a line. ATT and Verizon typically charge $15/mo without contract. Much less expensive than a new plan.

[Deals4me]

Go to Jacobs Computer in Wildwood. He fixed my wife’s broken iPad and I highly recommend him. 352-399-6801, 102 South Main St in Wildwood. He’s a Great young man.

[Redwood8300]

You might consider taking it to Best Buy. They will look at it at the repair counter to see if its an easy fix. If not then you will be told the options for repair or replacement.

[tonycirocco@me.com]

CALL Apple support!

[TrishMvhl]

Definitely contact Apple support (go through their website). They’ll help you exhaust all possible causes and solutions. In the end if they recommend a whole new iPad, consider a regular iPad instead of an iPad Pro, which is more expensive. Every iPad model that Apple currently sells new works with an Apple Pencil, if your Mom likes to use that. Just go with one that has enough capacity to hold whatever pictures and videos she wants to keep on it.

[TrishMvhl]

In addition to my comment above, make sure there is always a case on the iPad. Not a flimsy decorative case, but one that actually protects from a hard fall on a tile floor. It doesn’t have to be bulky, and some provide a better a nice grip to the device for holding. Speck is an excellent brand but if you Google “best iPad covers” there will be numerous websites with recommendations.

[tophcfa]

Question, why would anyone need their I pad to have cellular connectivity? I just turn on my phone settings personal hotspot option and pair my I pad’s WiFi setting with my phone and now my I pad is getting a cellular connection. Very easy.

[neilbcox]

Go online to Apple.com and schedule a service
appointment with the Apple Store at Millennium Mall in Orlando. It should still be under warranty.

[larcha]

You should contact The Villages Apple Users Group. The 3rd Tuesday of the month is when TVAUG has a Q&A online Zoom meeting.

[Susan1951]

Just a observation, I have all apple products and when in airplane mode my wifi does still connect and the wifi icon is not grayed out

[photo1902]

Originally Posted by neilbcox

Go online to Apple.com and schedule a service
appointment with the Apple Store at Millennium Mall in Orlando. It should still be under warranty.

The OP stated it was a 2016 iPad Pro.

I’m not aware of any Apple or third party warranty that lasts five years

[gb1944]

Try MMD Computers in Lady Lake
352-750-3707