[Debfrommaine]

Originally Posted by njbchbum

Had to do a hard shut down and when I went to restart the laptop it now appears to be in a loop that won’t quit an get me to the desktop! Any suggestions to resolve?

Curious if you got issue resolved and how?

[Rodneysblue]

Originally Posted by Nucky

It is definitely the battery. Rip it out. It it back and if that doesn’t work I’ll eat the computer. Lol. Good Luck.

Yep, sounds like a swollen battery.

[Pegasusprt]

Could be a virus

[ThirdOfFive]

Originally Posted by njbchbum

Had to do a hard shut down and when I went to restart the laptop it now appears to be in a loop that won’t quit an get me to the desktop! Any suggestions to resolve?

Infinite boot loop, caused by possibly a bad Windows update. If your laptop has automatic update you might not always know when it updates. Try this (courtesy of make tech easier website):

"When you find your computer stuck in infinite boot loop, chances are you may not be able to access your login screen. Here’s how to regain access.

First unplug the power supply and optionally, remove the battery and insert it back.

Press the Power button for 30 seconds or more. This will remove any residual charge in the circuitry.

Reconnect the power supply and reinsert the battery in its holder.

Restart your computer again with its Power button but use the boot keys to start your PC in Safe Mode. These varies among PC manufacturers. You can also long press the Power button On/Off several times.

Once the blue solution environment shows up, head to “Advanced Troubleshooting Options” and perform one of the following remedial methods.

Alternatively, if you’re able to login into your Windows 10/11 desktop after a few restarts, go to “Change Advanced Startup Options” from the Search menu. And click “Restart Now” near “Advanced Startup” menu.

Infinite Reboot Loop Restart Now

Uninstall Recent Windows Updates

If you noticed your PC slowing down after a recent Windows update, it means that the update is not compatible with your PC and needs to be uninstalled. Microsoft always withdraws problematic updates so you won’t really be missing them in the future.

From the “Advanced options” menu, click “Uninstall Updates.”

Infinite Reboot Loop Safe Mode Uninstall Updates

There are two kinds of Microsoft updates that have to be uninstalled here: latest feature updates and latest quality updates. Select each one to proceed.

Infinite Reboot Loop Safe Mode Uninstall Feature Quality Updates

Uninstalling a latest Windows update in Safe Mode takes a few minutes. Wait for the process to complete.

Once the undesirable update is removed, exit the Windows solution screen and restart the PC normally."

[Freehiker]

Originally Posted by Rodneysblue

Yep, sounds like a swollen battery.

Incorrect

[threeonemiles@outlook.com]

Originally Posted by retiredguy123

If that doesn't work, unplug and remove the battery, if possible. If not, unplug and wait for the battery to drain.

Good idea.