Same problem with HP All-in-One
Tried to setup a new model HP all-in-one inkjet printer. They force you to install HP Smart. Smart wouldn't connect. The printer was definitely online and had a IP address. I could NOT get a ping reply from the Windows laptop, but I could get a reply with my iPhone using an app. All 3 devices on the same SSID 5G network. Finally threw up my hands and connected it with a USB cable. Frustrating.
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THANK YOU EVERYONE!!
I went to T-Mobile and they told me to call their customer service to split the connection, if possible. Instead, I went to Best Buy and brought a USB cord ($9) and it works!! So I get to keep this printer!!!!!!!!!!!!! |
printer & router problems
Call the printer manufacturer. They will troubleshoot for you.
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Have you accessed Canon fo update of software. Many times printers sit on shelves as software is updated.
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Update Printer Software
I had the same problem with the new Apple Air Macs my wife and I purchased for each other for Christmas. The printer was a 7 year old HP.
I spent an hour on the phone with an Apple rep. He was friendly and helpful, but couldn't figure out what to do. Finally, he announced that the new operating system, Ventura, would not support the old HP printer. I wasn't satisfied with this and went to the HP website. Within minutes, I found that HP had a simple fix requiring only that I load an update to the printer's original software. I pushed a few buttons (confession, I'm not computer literate) and the new AirMacs connected to the old HP printer. Go to the Canon website. I expect you will find the same type of fix. If you don't, call Canon. |
I had the same problem, the instructions were to complicated & to much to follow. So we called Cannon & they got it to work, but just a warning I was on the phone with them for about an hour. So what’s that telling you? An hr. with them & Cannon thinks we can do it faster, LOL. So the best thing I can tell you is call Cannon & let them walk you through it!
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OP, have you tried to print from your smart phone? Open a document on your phone and select "print". If your phone and the printer are connected to the same wifi network, the printer name should display on the phone. Then, you can select "direct print" to print. This will at least tell you if the printer is connected to your wifi network. Most phones have a built-in default print service plugin, but you may need to install the Canon print service plug-in app.
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Most printers are junk
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Even with a single network, you should check what channels are in use from neighbors and select the cleanest channel to use. You'll get better performance. WiFi Analyzer is what I use on Android. |
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