[retiredguy123]

Originally Posted by JWish

Yes, I was able to fix this problem with my new T-Mobile router recently and connect my older HP printer. The issue is the printer only accepts an older password format for the internet password. Download the T-Mobile internet app and change the password format option, there is a list. You may need to have the printer on so the app will see it. I forget which one worked, but there are maybe 3 choices, maybe something like n or n2? When you get the right one the printer will be able to log in because it can see the password. My printer gets connected by manually entering the login on a menu physically on the printer itself.

But, the OP's printer is only 2 months old.

[Villages Kahuna]

The printer sounds like it needs a new printer driver installed. If it is an older printer, the hardware manufacturers reach a point that they will no longer support older printers by creating updated driver’s.

I had to trash a perfectly good Canon wide carriage color printer recently. It was almost 8 years old and Canon told me that they would no longer support that model.

[barbara828]

Originally Posted by jayerose

Plan on visiting T-Mobile this afternoon but anyone else have this problem?

Canon printer will not connect to a new network and router (from Spectrum to T-Mobile).

thank you

How old is the printer ? My HP was 10-11 yrs old had had to spring for new one - Epson eco tank WITH internet AND wifi

[Ocala123]

Originally Posted by jayerose

Plan on visiting T-Mobile this afternoon but anyone else have this problem?

Canon printer will not connect to a new network and router (from Spectrum to T-Mobile).

thank you

I had the same problem. There is a problem with the T-Mobile gateway that doesn't allow it to recognize printers. I solved it by connecting my old WIFI directly into the T-Mobile gateway, effectively creating two WIFI options. When I want to print, I connect to my old WIFI.

[daniel200]

Your printer supports WPS but your TMobile router does not. So the WPS button on your router will not help here

Your printer WIFI security needs to be using the same standard as your router. I would suggest you confirm they are both set to WPA2. Both your printer and router support this. (you could also choose WPA or WEP … but WPA2 is the most secure and the most widely used now … and WEP is considered outdated and insecure)

As others have mentioned, your printer only supports 2.4 ghz wifi.

Since its not certain that your printer wifi is working … you could try a test:
You could create a mobile hotspot on your phone or tablet. Then try to connect your printer to the newly configured mobile hotspot. You should be able to connect. This test, can provide some more info on where the trouble is

[daniel200]

I used the tmobile gateway for one year. I never had a problem with the printer connecting. But i discontinued the service because the signal quality was inconsistent where i live.

[badgerjeff]

I had the same problem with 2 different printers. Finally called “John The Village Geek”. He had me connected and up and running in no time. He is very professional and relatively inexpensive. (352) 289-1596

[ensurconnect@gmail.com]

On the T-Mobile router, there is a bridge setting for local wifi clients. This is not bridge to the internet or WAN.

Your printer is being blocked from communicating with other wifi or wired ethernet clients.

[retiredguy123]

Originally Posted by barbara828

How old is the printer ? My HP was 10-11 yrs old had had to spring for new one - Epson eco tank WITH internet AND wifi

The printer is 2 months old. See Post No. 5.

[Mlogan22@tampabay.rr.com]

Printer not working? Try these 3 easy hacks.......

1. Unplug printer for 10 seconds - reboot.
2. Wifi setting on computer same as on your printer? Must match. Sometimes power outages will change these.
3. In printer settings remove your printer and then re-add it to the list.

[Dusty_Star]

Originally Posted by mkjelenbaas

When you called Cannon support what did they say? Come on - don’t post and waste people’s time until you call the company!

He is not wasting anyone's time. This is a board for discussions & a discussion about connecting a printer is perfectly acceptable.

[JMintzer]

Originally Posted by smurphy

From the specs above, it looks like the printer will only do 2.4ghz wifi. Most routers will now do both 2.4 and 5ghz but the 2.4 may be turned off by default check the settings on the router to verify. You will need the printer to connect to the 2.4 network.

DING, DING, DING!!! Winner, Winner, Chicken Dinner!

Your router should have the ability to have BOTH 2.4 & 5ghz turned on. That would be the first thing I would check...

[JMintzer]

Originally Posted by mkjelenbaas

When you called Cannon support what did they say? Come on - don’t post and waste people’s time until you call the company!

Helpful as usual...

[Roxbob]

I had the same issue with my HP and ended up using USB it worked now all of a sudden it’s not working again quite annoying

[MerryAnn]

Originally Posted by jayerose

Plan on visiting T-Mobile this afternoon but anyone else have this problem?

Canon printer will not connect to a new network and router (from Spectrum to T-Mobile).

thank you

We had same problem. Can print again only with wired connection. Previously could print wirelessly. Not ready to buy a new printer yet.