Talk of The Villages Florida - Reconnect printer after Quantum fiber installation

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Windows 11 and Cannon printer. When I go to print computer can not find printer. But if I run the windows trouble shooter program it will work (until next time). I do not know what is wrong either.

2.4 GHZ and 5 GHZ

Quote:

Originally Posted by Pugchief (Post 2350553)

Quantum lets you set up the name of your network in their 360 app, which I assume the tech had you install on your phone. If the name of the new 360 network and password is not exactly the same as the old network, the printer won't recognize anything.

Also, Quantum Fiber networks only operate on 5 GHz. Many older devices will only operate on 2.4 GHz. If your printer is 2.4, that's the problem. This can be resolved by plugging a dual band router into the Quantum wall unit, and setting up another network name on 2.4 Then connect the computers and printer to the 2.4 network. If you don't already have a router from your previous setup, you can buy an inexpensive one on Amazon for ~$30.

I was going to write the same as this post. My printer only supports 2.4 GHZ. My cable modem/router is dual band, so I have to make sure my computer connects to the 2.4 GHZ band to be able to use the Printer. I have comcast and there are 2 different networks listed for my cable modem/router. I have to pick the right one.

Definitely worth checking.

Quote:

Originally Posted by PoolBrews (Post 2364082)

This is 100% false. All routers that support the new protocols also still support all of the old protocols. The real issue here is that many smart devices only connect to 2.4Ghz networks, and when you try to connect them, they only see the 5Ghz network.

The original 360 Wifi app had the ability to force your network to 2.4Ghz for the initial device connections. Once connected the devices are fine when the default goes back to 5Ghz. I do not see that provision anywhere in the new Quantum app... so this is going to be a huge issue for them and customers.

Why would the installer lie to me? Regardless, if you are correct and you can "force" the 2.4 , what happens when the network temporarily goes down? When it comes back online do you have to "force" the 2.4 again? Because my cameras are on the 2.4 and I'm gone for 6 months, so how would I get them back online? You can buy a dual band router for $30 and it's no longer an issue. Same applies to the new app.

Quote:

Originally Posted by Pugchief (Post 2364394)

Because he doesn't actually understand the technology - he's just an installer. Open up any Wifi analyzer app on your phone and you will see two networks with your networks SSID on it - one for 5Ghz and one for 2.4Ghz. This is true for the older wifi 5&6 devices and the new wifi 7 devices. I had to help out two neighbors when they signed up with Quantum and got the new devices.

If you have a power outage, all 2.4Ghz devices will be fine. It's the initial connection - once connected the devices are good until you either replace them or the router.

Yes you can buy your own router, but it won't just drop in and work on the Quantum network. You need to ensure you get a router that supports VLAN tagging, and then set VLAN tagging to 201. I'm currently using Orbi routers because they are far faster than anything that Quantum provides. Also, any router you get for $30 is going to offer poor performance and features.

I was in this industry for nearly 40 years - I designed networks for large corporations - I know how this all works.

Quote:

Originally Posted by LeRoySmith (Post 2351245)

Last time I shopped for a router everyone I looked at was a dual band. That's been a few years ago, did they all change to single band?

No - there are two main types of routers now.

Dual band routers offer two different networks (SSID's) for 5Ghz and 2.4Ghz. You have two distinct network names, so you can select which one to connect to.

Mesh routers have dual bands, but generally offer both 5Ghz and 2.4Ghz under the same SSID. Older 2.4Ghz devices and many cheap smart devices aren't able to connect properly to a mesh network. Most of the newer 2.4Ghz devices can now connect.

There is no WPS button on the Quantum modem/router.

Quote:

Originally Posted by villagetinker (Post 2350531)

Contact the printer manufacturer for more information, but this is the typical setup, assuming your printer has a WPS button or menu option and your new modem has the same.
1. With the printer on, press the WPS button or select it from your menu.
2. Press the WPS button on the modem or select from menu.
3. After a short time there should be an indication the printed is connected.
4. Assuming you are using WINDOWS, go to Device Manager, select printers, and if any are showing, delete the one NOT working, then do a search for new devices. You should get a new printer found, complete the installation.
5. Your printer should now be working.

If this does not work, contact the printer manufacturer.

We are in a rental for three months with Quantum Fiber, the modem/router doesn’t have the WPS button, but does have 2 ethernet ports on the bottom. I had to plug our old router into it and set all wifi devices to use the old router.