Samsung S-7

Closed Thread
Thread Tools
  #1  
Old 08-07-2020, 10:25 AM
BobnBev's Avatar
BobnBev BobnBev is offline
Soaring Eagle member
Join Date: Oct 2012
Location: Sanibel
Posts: 2,225
Thanks: 1
Thanked 356 Times in 151 Posts
Default Samsung S-7

The problem--Won't turn on and stay on. Battery shows 100%. Won't do anything if it's not plugged in. I wonder if there's a "hard reset" that I could do. This model has a non-replaceable battery. If I buy a new phone, I wonder if I can transfer all the old phone's information to the new one, if the old one won't turn on. I guess this is just a speed bump in life. Thanks for listening to me ramble.
__________________
Patriot Guard Riders--"Standing for Those Who Have Stood for US"!

Laughter is the best medicine, unless you're being treated for Shingles
  #2  
Old 08-07-2020, 10:54 AM
Stu from NYC Stu from NYC is offline
Sage
Join Date: Feb 2020
Posts: 12,432
Thanks: 1,160
Thanked 13,937 Times in 5,277 Posts
Default

We have the same model. About a month ago my wife dropped hers and it stopped working.

Went to 2 Verizon stores and they were totally unhelpful and pretty much useless. Went to MMD and they thought it was not worth fixing.

Wife went to Verizon customer service and they were very helpful in her picking out a new phone which they shipped to us and than she called and they walked her thru getting all info back.
  #3  
Old 08-07-2020, 11:20 AM
Nucky's Avatar
Nucky Nucky is offline
Sage
Join Date: Apr 2015
Posts: 11,094
Thanks: 4,377
Thanked 3,625 Times in 1,884 Posts
Default

Quote:
Originally Posted by BobnBev View Post
The problem--Won't turn on and stay on. Battery shows 100%. Won't do anything if it's not plugged in. I wonder if there's a "hard reset" that I could do. This model has a non-replaceable battery. If I buy a new phone, I wonder if I can transfer all the old phone's information to the new one, if the old one won't turn on. I guess this is just a speed bump in life. Thanks for listening to me ramble.
There is a way to do this repair because it happened to me but I have to give it some thought as it was a while ago. I think the Samsung Customer Service was involved. That phone is a beauty and worth saving. I'll get back to you later. Don't give up.
  #4  
Old 08-07-2020, 11:43 AM
retiredguy123 retiredguy123 is online now
Sage
Join Date: Feb 2016
Posts: 13,939
Thanks: 2,272
Thanked 13,412 Times in 5,105 Posts
Default

Quote:
Originally Posted by BobnBev View Post
The problem--Won't turn on and stay on. Battery shows 100%. Won't do anything if it's not plugged in. I wonder if there's a "hard reset" that I could do. This model has a non-replaceable battery. If I buy a new phone, I wonder if I can transfer all the old phone's information to the new one, if the old one won't turn on. I guess this is just a speed bump in life. Thanks for listening to me ramble.
The battery can be replaced. I would suggest contacting Gizmo Depot, 352--641-0435, or any other place that replaces cell phone batteries. If the phone works when it is plugged in, the data can be transferred to another phone. But, if you do a factory reset, you will lose all of the data. If you have a Windows 10 computer, you can download an app called "Smart Switch". Then, you just open Smart Switch and plug the phone in to the computer, and it will backup everything on the phone. Very easy.

Note: If you buy a new phone, install the Samsung Smart Switch app onto both phones, and then you can transfer the data from the old phone to the new one wirelessly. This also works with a Samsung tablet. I regularly transfer data from my Samsung phone to my tablet using the Smart Switch app.

Last edited by retiredguy123; 08-07-2020 at 12:02 PM.
  #5  
Old 08-07-2020, 01:15 PM
Nucky's Avatar
Nucky Nucky is offline
Sage
Join Date: Apr 2015
Posts: 11,094
Thanks: 4,377
Thanked 3,625 Times in 1,884 Posts
Default

My son reminded me that Samsung Tech Support had us do the following steps which we were instructed to look for and found on the internet.

He was here to help me and it worked like a charm. Good Luck.
All owners need to do is press the power and volume-down buttons at the same time, and hold both down for 7-8 seconds. Push, hold, and wait. After 7-8 seconds the Galaxy S7 or Galaxy S7 Edge will vibrate, turn off, and reboot. This should resolve most problems.
How to Reboot a Frozen Galaxy S7 or S7 Edge - YouTube
  #6  
Old 08-07-2020, 04:48 PM
OrangeBlossomBaby OrangeBlossomBaby is offline
Sage
Join Date: Feb 2015
Posts: 8,418
Thanks: 6,786
Thanked 9,370 Times in 3,050 Posts
Default

The same thing happened with my S7, starting around a week or two ago. It was also following a software update. I don't have a fix for it. But I do have a workaround.

If you normally use fingerprint to unlock Android, then you also should have either a PIN or a 9-dot pattern security option. You can't use fingerprint to unlock an Android immediately after bootup. So -

If you have the 9-dot pattern option - do that. It'll go black. Do it again. Wait a few seconds, then press the bottom center button again. That SHOULD open it right up.

Not sure if it'll work with the PIN but it definitely works with the 9-dot (which is what I use).

You have to do it twice now, not just once. And it has to be that option twice in a row. Don't try to use your fingerprint the second time.
  #7  
Old 08-08-2020, 06:02 AM
BBarbry BBarbry is offline
Junior Member
Join Date: Jul 2013
Posts: 1
Thanks: 0
Thanked 2 Times in 1 Post
Default Samsung Take it to ubreak-ifix in southern trace they have people trained in Samsung

Quote:
Originally Posted by BobnBev View Post
The problem--Won't turn on and stay on. Battery shows 100%. Won't do anything if it's not plugged in. I wonder if there's a "hard reset" that I could do. This model has a non-replaceable battery. If I buy a new phone, I wonder if I can transfer all the old phone's information to the new one, if the old one won't turn on. I guess this is just a speed bump in life. Thanks for listening to me ramble.
Take it to ubreak-ifix in southern trace they have people trained in Samsung
  #8  
Old 08-08-2020, 06:05 AM
Two Bills Two Bills is offline
Sage
Join Date: Aug 2016
Posts: 5,617
Thanks: 1,667
Thanked 7,279 Times in 2,480 Posts
Default

Quote:
Originally Posted by BBarbry View Post
Take it to ubreak-ifix in southern trace they have people trained in Samsung
They fixed ours as well. Good people, and reasonable fee.
  #9  
Old 08-08-2020, 06:25 AM
MrGolf MrGolf is offline
Senior Member
Join Date: Dec 2014
Posts: 407
Thanks: 3
Thanked 28 Times in 17 Posts
Default

I followed this thread and I don’t even own a Samsung phone. Just great to see people jumping in and trying to help. This is what TOTV is all about. People helping others.
  #10  
Old 08-08-2020, 06:40 AM
riley2011 riley2011 is offline
Senior Member
Join Date: Jul 2011
Posts: 125
Thanks: 275
Thanked 179 Times in 71 Posts
Default

Quote:
Originally Posted by BobnBev View Post
The problem--Won't turn on and stay on. Battery shows 100%. Won't do anything if it's not plugged in. I wonder if there's a "hard reset" that I could do. This model has a non-replaceable battery. If I buy a new phone, I wonder if I can transfer all the old phone's information to the new one, if the old one won't turn on. I guess this is just a speed bump in life. Thanks for listening to me ramble.
Could the problem be the download that happened a week or so ago. Some people are calling it a covid tracker used by the government. Made a mess of my phone, lost all pictures and some data. Samsung helped a little but didn’t get it all back. Go to settings, then google and see if you have it. If you don’t want to use it be sure it’s turned off.
  #11  
Old 08-08-2020, 06:57 AM
janda janda is offline
Junior Member
Join Date: Jul 2015
Posts: 3
Thanks: 1
Thanked 0 Times in 0 Posts
Default Samsung S7

Another thing to try is to open up a paper clip and gently clean the charging port. My S7 did this and that's what the Samsung shop did to it.
  #12  
Old 08-08-2020, 07:01 AM
retiredguy123 retiredguy123 is online now
Sage
Join Date: Feb 2016
Posts: 13,939
Thanks: 2,272
Thanked 13,412 Times in 5,105 Posts
Default

Quote:
Originally Posted by janda View Post
Another thing to try is to open up a paper clip and gently clean the charging port. My S7 did this and that's what the Samsung shop did to it.
You can buy a wireless charger from Amazon for about 10 dollars.
  #13  
Old 08-08-2020, 08:34 AM
Villagesgal Villagesgal is offline
Senior Member
Join Date: Oct 2015
Posts: 399
Thanks: 721
Thanked 439 Times in 202 Posts
Default

Take it to YouBreak-IFix in the Villages. They will run a diagnostic for no charge. They have Samsung diagnostics. Great people and very reasonable repairs if needed.
  #14  
Old 08-08-2020, 09:21 AM
OrangeBlossomBaby OrangeBlossomBaby is offline
Sage
Join Date: Feb 2015
Posts: 8,418
Thanks: 6,786
Thanked 9,370 Times in 3,050 Posts
Default

n/t found it elsewhere
  #15  
Old 08-08-2020, 09:28 AM
charlieo1126@gmail.com charlieo1126@gmail.com is online now
Sage
Join Date: Jun 2019
Posts: 2,588
Thanks: 16
Thanked 2,883 Times in 1,100 Posts
Default

What about the cloud . My nephew set my iPhone up so information goes to cloud , he says a lot of people have it set up at store and don’t know about it.He told me if I lose all my information it can be retrieved from cloud
Closed Thread

Tags
turn, battery, samsung, information, transfer


You are viewing a new design of the TOTV site. Click here to revert to the old version.

All times are GMT -5. The time now is 08:21 AM.