I have changed important passwords and run a lot of safety measures. It should be OK but I will watch stuff very carefully.

I did not give them anything. My computer was frozen if I am remember correctly and I was very suspicious about the person who answered when I called the number.

They said they would notify the bank and police but I never told them which bank nor which police station.

The guy claimed someone had hacked my computer and was using my name to do criminal things.

They hung up eventually.

It still really makes me mad.

To be safe
 

You should pull your credit report for peace of mind.:bowdown:

“ I did not give them anything. My computer was frozen if I am remember correctly and I was very suspicious about the person who answered when I called the number.

They said they would notify the bank and police but I never told them which bank nor which police station.”

Sorry to say this, but they probably have all of this info now because they told you to run a program that ran for 15 minutes.
I have always been an Apple computer user since the 70’s, used Linux at work since 2000. I used to hire people that did Windows and they spent 1 weekend a month applying security patches to their windows servers and windows still get 99% of all the hacks.
Get LifeLock so it will alert you when any strange activity occurs in your bank accounts or brokerage accounts.

[QUOTE=Taltarzac725;2295497]I will check the number I called to see if it was legit.[/QUOTE
I can tell you it wasn’t legit. They probably tried to hack into your computer and might have managed it. Why would you call a phone number not knowing what it is???]

One step to help thwart any hack is to NEVER save a financial account nor a password in the browser for autofill, no credit card numbers, etc. That is for what the hackers are trying to extract from your computer. Have a file not in a windows office file name, with account and passwords, and copy and paste both from there every time.

I have all mine saved in a text file with a programming language file extension of a very rarely used software. most would not recognize the file extension and its a text file.

Also use in private or other incognito browser sessions to eliminate the use of cookies and other saved information feature for financial web site use. .

good luck. .

That was absolutely a scam. NEVER call the number they give you. Just shut off the computer. It won't hurt anything. I repeat -NEVER CALL THE # THEY GIVE YOU!!!!!!!!!!!

control Alt delete together will delete those annoying messages. I had that also , along with a loud message that I could not turn off, shutting off the computer DID NOT work. scared the cr-p out of me! Control Alt Delete...remember that!, my computer guy told me this simple trick

HOLY WOW! most you guys are cyber security nightmares!!! nothing like making it super easy for the hackers, keep up the awesome work.

VIRUS! Take it to a computer store to have it fixed!

Known scammers tactic trying to get you to Click or call and give them control access to your computer. Best to clear history shut computer off disconnect internet connection wait while for hard drive to spin down. And reboot. Windows full of back ground scammer site’s with catchy phrases get you to click on them.

Do Alt-Ctrl-Del then sign out then restart

If I should change to Firefox, will it carry over all my bookmarks and stored passwords? Of course I don't store finacial, etc passwords on my computer.

not sure, but don't save the account numbers either, not just passwords. . account numbers login screen names should NEVER appear automatically.