Bad experience: “A Step Above” irrigation

Bad experience: “A Step Above” irrigation

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Bad experience: “A Step Above” irrigation
  #1  
Old 11-15-2018, 01:35 PM
drstevens drstevens is online now
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Join Date: Nov 2015
Location: Lancaster, Ohio (near Columbus) & Chicago
Posts: 33
Default Bad experience: “A Step Above” irrigation

They advertised a special for $39 for irrigation services. It was a disaster! The technician ignored stones blocking the sprinkler heads from rising, didn’t test the rain sensor, changed my timer from 2 days per week to one day, and set it on a non-scheduled day. He added two risers at $9 each. He also said I needed seven sprinkler heads replaced at $36 each (I passed). When he departed he forgot to turn the system back on!
Two days later I realized the system was off. I turned it on and checked the system. The two newly installed risers were now leaking extensively. I called the office and left a message that it needed to be fixed. Every time I have called the office I’ve always gotten voicemail. After a week nobody returned my call, so I called Water Wizard and they were outstanding! The technician said I did not need new sprinkler heads, which cost eight dollars each and not $36. He replaced the two leaking risers, adjusted sprinkler heads, set the timer, and tested everything for $106. I was very impressed with their service. So, A Step Above was “A Step Below” for me.
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  #2  
Old 11-15-2018, 08:16 PM
NoMoSno NoMoSno is offline
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Sprinkler heads cost about $8 but $30-35 is the going rate installed, however a rip off if you didn't need them.
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  #3  
Old 11-16-2018, 05:36 AM
retiredguy123 retiredguy123 is online now
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Sprinkler heads just screw on. No tools required. You can buy them at ACE Hardware for about $3 each. $252 to replace 7 heads is absurd. It really pays to learn a few basic things about your sprinkler system, so you can do simple adjustments yourself.

Last edited by retiredguy123; 11-16-2018 at 05:47 AM.
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  #4  
Old 11-16-2018, 08:59 AM
NoMoSno NoMoSno is offline
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Rotor heads are about $10 and need to be dug up to be replaced, and flushed out if any dirt has gotten in the line.
Hence the going rate of about $30 to replace a rotor head.
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  #5  
Old 02-14-2019, 01:14 PM
Maddie2009 Maddie2009 is offline
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Join Date: Mar 2017
Location: At TV, Polo Ridge ; Fairfax, VA
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I posted a very bad experience with A Step Above Lawn, Pest and Irrigation before your posting. They did a very bad job on my lawn maintenance.
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sprinkler, heads, system, called, step

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