Originally Posted by Wiotte (Post 1473635)

I bought my truck in Orlando and have it serviced by Phillips in Leesburg. The service department doesn’t care where the vehicle was purchased.
10 years ago I bought a new F150 Lariat in New Hampshire. Had it serviced locally for 10 years in Rhode Island. They never cared where I purchased it.


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Originally Posted by Wiotte (Post 1473526)

Do yourself a favor. Go into Orlando for a fair deal as well as a much larger inventory. Our Phillips experience was too reminiscent of a bad used car sales pitch. We left, bought at Toyota of Orlando. Very professional and a nice experience. Plus we saved money to boot.

Originally Posted by NYGUY (Post 1473649)

I just bought a car at Phillips. The price and experience were great.

Originally Posted by devohna (Post 1473709)

we bought our new GMC terain there and our experience was fantastic. we actually met the owner and he is a wonderful man. our salesperson was top notch and we love our car.

Originally Posted by chuckinca (Post 1473745)

Every time we took our Dodge pickup to Phillips Dodge in Ocala for an oil change we couldn't get it back without spending over $1,000 plus on issues they found while doing the oil change.

We now use Bryan in Leesburg and can usually get out without their recommended $500 in additional service.

Dealers we use in Colorado and Norcal must be blind because they just do the oil changes and you are on your way.

.

Originally Posted by FMF Doc (Post 1473877)

I don't see the repairs or service calls listed on this report. They are usually listed by the dealers. I just bought a 2007 Toyota Solara and every oil change and battery replacement done at the dealers was reported.

Originally Posted by VICAR OF DIBLEY (Post 1474399)

There is no written record of some of our service calls. Fortunately when we went to the dealership to discuss a different problem they remembered we had come in, what the problem was and what they did.



We had brought the car back with in the first few days after we purchased the car, they offered suggestions that might work, but would violate our warranty.



Problem was never resolved until the day when we went in to purchase another car.



You can only disclose a problem to a potential buyer about a car if there is a written report.

Originally Posted by Chatbrat (Post 1474596)

too bad someone doesn't fwd this discussion to Pam Bondi or the correct agency

Originally Posted by patfla06 (Post 1473645)

We take our Lexus RXs there and they have always been honest and reliable.

Originally Posted by salpal (Post 1474374)

I have purchased three cars from Phillips. I love their salesman named Ashley! I will continue to buy from them, never had any problems.

Originally Posted by jpvillager (Post 1474391)

Did they change the 12 volt battery? If that discharges nothing works including the hybrid systems. Been there. Had a 2006 Toyota highlander hybrid, loved it, wish I still had it. Phillips gave me great service. However, Leesburg Toyota and Honda new car dealers are too expensive for me. Hybrids also buy would love to have one again. Bought a new 2017 CRV 4x up North this summer, was able to negotiate, and averages 31 - 32 mpg. Good enough for me.

Originally Posted by Wiotte (Post 1474419)

Absolutely irresponsible and unprofessional not to maintain a written record of a new vehicle warranty service. I don’t understand how a new car dealer can get away with this. It makes no sense ! Are you sure ?

Originally Posted by Chatbrat (Post 1474980)

Contact Dan Newlon,tell him the story and 6 months later he might own the dealership

Originally Posted by VICAR OF DIBLEY (Post 1473656)

Let me start out by answering the question that no Lemon Law was involved. Maybe we should have let it become three attempts to fix the problem and then have it fail.... Here is the full story:

In June we returned to the car in a shopping center parking lot, and the battery was dead. AAA jump-started it and it seemed to charge as we drove home. We brought it to Phillips service dept., where the technician explained that they weren’t able to diagnose the problem, but they replaced the battery, suggesting that maybe the battery had a weak cell.

The problem recurred three months later, the day after the hurricane, when AAA couldn't provide service because of trees across roads, etc., so we used our own car battery charger. Again it seemed to hold a charge; however, three weeks later it recurred—a completely dead battery. The problem then recurred two more times, and we lost confidence in the car. When we say 'dead,' there's no other way to describe it; we had to manually unlock the car door!

Phillips asked us to leave the car with them. They kept it for over a week, and during that time the issue did not recur, meaning they couldn’t fix it. We then met with our original salesperson and the service manager, who told us that Phillips would replace the car with the identical car—but not a hybrid—with either a 2017 or a 2018 model of the identical car. This offer was predicated on the general manager’s setting prices. We returned a few days later to meet with him, who in the end offered us an even exchange for a 2017, or $2,000 for a 2018, for the identical car without the hybrid system.

We opted for the 2018 and paid the $2,000. However, when we went to pick up the car, we immediately saw that it was NOT the same car as the 2016; it was noticeably missing one feature—and we say 'noticeably’ because it's one that we used everyday (bird's eye camera). We canceled the deal and left, never having been told that other features, notably safety features, were missing. The next day we thought and talked about it, made our peace with not having the camera (which we were led to believe was the ONLY difference between the two models), returned, and bought the car.

We were on our way home when we realized that there was at least one other safety feature missing (a sonar device to let the
driver know that someone or something is too close to the car)—and perhaps more. Again, we were not aware of these missing features until we went to use them. We called back to the dealership, and for the first time we learned that these safety features, for which we had paid when we bought the 2016, were part of a package; all we were told was that this is the car and the features that we're paying for, nothing about a package. Prior to signing the agreement, we saw the car and was once more told that it had all the same features as our 2016, the only difference being no hybrid system (and evidently no bird’s eye camera).

Following our filing a complaint with Toyota Corporate, we received a call from the customer relations manager, who said that Phillips Toyota would do nothing further for us. As soon as we asked her to put this in writing--either a letter or an email--her demeanor abruptly changed. She became belligerent, almost rude, refused to listen to us, and it was at that moment that we realized that THIS is how they do business—they NEVER put anything in writing—and what the implications are. We asked her job title, and when we asked her last name, at first she refused, then mumbled something, and when we asked her to spell it, she hung up on us. This is what Phillips Toyota considers 'customer relations'?

Simply put, we were promised a replacement car that would be identical to the 2016 (but not hybrid) whose features we had paid for when we bought the car, and NOW they are saying that if we want what we were promised, we would have to pay a second time for these features!

If anyone feels confident buying from a dealership that (1) treats its customers this way, and (2) puts this particular car with its intermittent electrical problem into their used car market without explaining the problem it has, by all means go right ahead....

Originally Posted by FenneyGuy (Post 1475154)

Did you not review the window sticker to validate what was installed?

PS - I only buy cars from US based manufacturers. Love my two Fords and my 67 Chevelle. The Japanese have never built anything that attracted my attention.

Originally Posted by FenneyGuy (Post 1475154)

I only buy cars from US based manufacturers. Love my two Fords and my 67 Chevelle. The Japanese have never built anything that attracted my attention.

Originally Posted by Toymeister (Post 1476113)

As someone who actually has had a lemon law buy back let me answer a few questions: these buy backs are typically settled in arbitration as customer satisfaction cases not as buy backs and will never appear on car title checks as buy backs. Speculating from your keyboards is fine but I lived it, it was PITA to live the process and yes it was a Toyota. It took months with out a car. I still drive a Toyota, reasonable quality, I just got a bad one.

Originally Posted by twinklesweep (Post 1476750)

It sounds like that's EXACTLY what happened to the OP. He had nothing but great experiences with Toyotas, then finally "just got a bad one." The unresponsiveness of Toyota sounds like the real issue though. If they had treated the OP honesty and fairly, this thread with its 4,000+ hits probably wouldn't exist, and the dealership AND the manufacturer wouldn't be negatively affected as they likely will be now. And the thought that Phillips Toyota is turning around and selling this defective vehicle when they could not diagnose and fix the problem, passing it on to another consumer, is despicable.

Originally Posted by FenneyGuy (Post 1475154)

Did you not review the window sticker to validate what was installed?

PS - I only buy cars from US based manufacturers. Love my two Fords and my 67 Chevelle. The Japanese have never built anything that attracted my attention.

Originally Posted by Mleeja (Post 1476852)

Crazy mixed up world. The last “Japanese” car I bought (Toyota) was made in Georgetown, Kentucky. The last “US” car I bought (Dodge) was built in Oakville, Ontario, Canada. Mercedes are a made in Alabama, BMW’s in South Carolina, Hondas in Indiana, Volkswagens in Tennessee, Chevys in Mexico. And the list goes on. I guess my preference to to find a car or truck built in the US by US workers. I am not to particular about the brand.

Originally Posted by jpvillager (Post 1476933)

Interesting. In 2003 I bought a new Chevy truck that from day one had a vibration they could not solve. Every time I took it in I got a free loaner car. I made sure I documented everything, researched NYS's lemon law and filled the requirements to a tee. I called GM and requested a replacement. Ended up driving it 7,000 miles for free and got a replacement without going through the lemon law. The important thing is to satisfy the lemon law requirements so you have the upper hand. In my case it was in the shop off and on for more than 30 days with the same problem.

Originally Posted by John41 (Post 1477104)

We bought two trucks, a Sienna and Rav4 from Phillips and were happy with the sales people and service as well. CARFAX will list any issues with a used car.

Originally Posted by Mleeja (Post 1476852)

Crazy mixed up world. The last “Japanese” car I bought (Toyota) was made in Georgetown, Kentucky. The last “US” car I bought (Dodge) was built in Oakville, Ontario, Canada. Mercedes are a made in Alabama, BMW’s in South Carolina, Hondas in Indiana, Volkswagens in Tennessee, Chevys in Mexico. And the list goes on. I guess my preference to to find a car or truck built in the US by US workers. I am not to particular about the brand.

Originally Posted by chuckinca (Post 1473745)

Every time we took our Dodge pickup to Phillips Dodge in Ocala for an oil change we couldn't get it back without spending over $1,000 plus on issues they found while doing the oil change.

We now use Bryan in Leesburg and can usually get out without their recommended $500 in additional service.

Dealers we use in Colorado and Norcal must be blind because they just do the oil changes and you are on your way.

.

Originally Posted by Jdmiata (Post 1477547)

Bought a new car from Phippips 10years ago. Have it serviced there on a regular basis. Never had a problem. Seems like a good place to me.

Originally Posted by Wiotte (Post 1476963)

You know they didn’t scrap your truck. Someone got stuck.

Originally Posted by John41 (Post 1477104)

We bought two trucks, a Sienna and Rav4 from Phillips and were happy with the sales people and service as well. CARFAX will list any issues with a used car.

Originally Posted by FenneyGuy (Post 1475154)

Did you not review the window sticker to validate what was installed?

PS - I only buy cars from US based manufacturers. Love my two Fords and my 67 Chevelle. The Japanese have never built anything that attracted my attention.

Originally Posted by buzzy (Post 1480443)

I am sure that your last sentence is the key factor here. And, thanks for being so honest. These dealers know that they have an easy market in this neighborhood.

Originally Posted by VICAR OF DIBLEY (Post 1481395)

Knowing that many seniors are taken advantage of and various scams are pulled on seniors we attempt to do everything we can to prevent that from happening to us. Or one can say "pull a fast one".



I feel because of our age, and trusting the sales people and management, perhaps was our downfall.



Hope others will learn from what happened to us.