[JoMar]

Have had great experiences with Phillips....have no desire to drive to Orlando for auto service. There is always more to most of these stories but as with any purchase, the buyer should always be diligent.

[Wiotte]

Originally Posted by JoMar

Have had great experiences with Phillips....have no desire to drive to Orlando for auto service. There is always more to most of these stories but as with any purchase, the buyer should always be diligent.

I bought my truck in Orlando and have it serviced by Phillips in Leesburg. The service department doesn’t care where the vehicle was purchased.
10 years ago I bought a new F150 Lariat in New Hampshire. Had it serviced locally for 10 years in Rhode Island. They never cared where I purchased it.


Sent from my iPhone using Tapatalk

[patfla06]

We take our Lexus RXs there and they have always been honest and reliable.

[NYGUY]

I just bought a car at Phillips. The price and experience were great.

[Wiotte]

Originally Posted by John_W

Two weeks ago I bought a 2017 Camaro Fifty "50th Anniversary" Edition from an Orlando dealer, it was a very smooth operation. The sales people used no pressure at all and gave me more than I thought I would get on my trade. The car looks just like this;

I do like the new Camaro’s but...


The ‘68 Z-28 is better than sex.


Sent from my iPhone using Tapatalk

[VICAR OF DIBLEY]

Let me start out by answering the question that no Lemon Law was involved. Maybe we should have let it become three attempts to fix the problem and then have it fail.... Here is the full story:

In June we returned to the car in a shopping center parking lot, and the battery was dead. AAA jump-started it and it seemed to charge as we drove home. We brought it to Phillips service dept., where the technician explained that they weren’t able to diagnose the problem, but they replaced the battery, suggesting that maybe the battery had a weak cell.

The problem recurred three months later, the day after the hurricane, when AAA couldn't provide service because of trees across roads, etc., so we used our own car battery charger. Again it seemed to hold a charge; however, three weeks later it recurred—a completely dead battery. The problem then recurred two more times, and we lost confidence in the car. When we say 'dead,' there's no other way to describe it; we had to manually unlock the car door!

Phillips asked us to leave the car with them. They kept it for over a week, and during that time the issue did not recur, meaning they couldn’t fix it. We then met with our original salesperson and the service manager, who told us that Phillips would replace the car with the identical car—but not a hybrid—with either a 2017 or a 2018 model of the identical car. This offer was predicated on the general manager’s setting prices. We returned a few days later to meet with him, who in the end offered us an even exchange for a 2017, or $2,000 for a 2018, for the identical car without the hybrid system.

We opted for the 2018 and paid the $2,000. However, when we went to pick up the car, we immediately saw that it was NOT the same car as the 2016; it was noticeably missing one feature—and we say 'noticeably’ because it's one that we used everyday (bird's eye camera). We canceled the deal and left, never having been told that other features, notably safety features, were missing. The next day we thought and talked about it, made our peace with not having the camera (which we were led to believe was the ONLY difference between the two models), returned, and bought the car.

We were on our way home when we realized that there was at least one other safety feature missing (a sonar device to let the
driver know that someone or something is too close to the car)—and perhaps more. Again, we were not aware of these missing features until we went to use them. We called back to the dealership, and for the first time we learned that these safety features, for which we had paid when we bought the 2016, were part of a package; all we were told was that this is the car and the features that we're paying for, nothing about a package. Prior to signing the agreement, we saw the car and was once more told that it had all the same features as our 2016, the only difference being no hybrid system (and evidently no bird’s eye camera).

Following our filing a complaint with Toyota Corporate, we received a call from the customer relations manager, who said that Phillips Toyota would do nothing further for us. As soon as we asked her to put this in writing--either a letter or an email--her demeanor abruptly changed. She became belligerent, almost rude, refused to listen to us, and it was at that moment that we realized that THIS is how they do business—they NEVER put anything in writing—and what the implications are. We asked her job title, and when we asked her last name, at first she refused, then mumbled something, and when we asked her to spell it, she hung up on us. This is what Phillips Toyota considers 'customer relations'?

Simply put, we were promised a replacement car that would be identical to the 2016 (but not hybrid) whose features we had paid for when we bought the car, and NOW they are saying that if we want what we were promised, we would have to pay a second time for these features!

If anyone feels confident buying from a dealership that (1) treats its customers this way, and (2) puts this particular car with its intermittent electrical problem into their used car market without explaining the problem it has, by all means go right ahead....

[Wiotte]

Originally Posted by VICAR OF DIBLEY

Let me start out by answering the question that no Lemon Law was involved. Maybe we should have let it become three attempts to fix the problem and then have it fail.... Here is the full story:



In June we returned to the car in a shopping center parking lot, and the battery was dead. AAA jump-started it and it seemed to charge as we drove home. We brought it to Phillips service dept., where the technician explained that they weren’t able to diagnose the problem, but they replaced the battery, suggesting that maybe the battery had a weak cell.



The problem recurred three months later, the day after the hurricane, when AAA couldn't provide service because of trees across roads, etc., so we used our own car battery charger. Again it seemed to hold a charge; however, three weeks later it recurred—a completely dead battery. The problem then recurred two more times, and we lost confidence in the car. When we say 'dead,' there's no other way to describe it; we had to manually unlock the car door!



Phillips asked us to leave the car with them. They kept it for over a week, and during that time the issue did not recur, meaning they couldn’t fix it. We then met with our original salesperson and the service manager, who told us that Phillips would replace the car with the identical car—but not a hybrid—with either a 2017 or a 2018 model of the identical car. This offer was predicated on the general manager’s setting prices. We returned a few days later to meet with him, who in the end offered us an even exchange for a 2017, or $2,000 for a 2018, for the identical car without the hybrid system.



We opted for the 2018 and paid the $2,000. However, when we went to pick up the car, we immediately saw that it was NOT the same car as the 2016; it was noticeably missing one feature—and we say 'noticeably’ because it's one that we used everyday (bird's eye camera). We canceled the deal and left, never having been told that other features, notably safety features, were missing. The next day we thought and talked about it, made our peace with not having the camera (which we were led to believe was the ONLY difference between the two models), returned, and bought the car.



We were on our way home when we realized that there was at least one other safety feature missing (a sonar device to let the

driver know that someone or something is too close to the car)—and perhaps more. Again, we were not aware of these missing features until we went to use them. We called back to the dealership, and for the first time we learned that these safety features, for which we had paid when we bought the 2016, were part of a package; all we were told was that this is the car and the features that we're paying for, nothing about a package. Prior to signing the agreement, we saw the car and was once more told that it had all the same features as our 2016, the only difference being no hybrid system (and evidently no bird’s eye camera).



Following our filing a complaint with Toyota Corporate, we received a call from the customer relations manager, who said that Phillips Toyota would do nothing further for us. As soon as we asked her to put this in writing--either a letter or an email--her demeanor abruptly changed. She became belligerent, almost rude, refused to listen to us, and it was at that moment that we realized that THIS is how they do business—they NEVER put anything in writing—and what the implications are. We asked her job title, and when we asked her last name, at first she refused, then mumbled something, and when we asked her to spell it, she hung up on us. This is what Phillips Toyota considers 'customer relations'?



Simply put, we were promised a replacement car that would be identical to the 2016 (but not hybrid) whose features we had paid for when we bought the car, and NOW they are saying that if we want what we were promised, we would have to pay a second time for these features!



If anyone feels confident buying from a dealership that (1) treats its customers this way, and (2) puts this particular car with its intermittent electrical problem into their used car market without explaining the problem it has, by all means go right ahead....

Just as I thought. This is how they circumvent the lemon law and will pass this lemon onto an unsuspecting buyer at a full retail price. Dirtbags.
Anytime it’s new car buying time I keep this in my head... Anytime the salesman’s lips are moving, their lying, lol. Keeps me grounded in reality and I always walk away with the best deal. [emoji6]


Sent from my iPhone using Tapatalk

[devohna]

we bought our new GMC terain there and our experience was fantastic. we actually met the owner and he is a wonderful man. our salesperson was top notch and we love our car.

[KEVIN & JOSIE]

Why not try a different dealer for repair? It is under warranty, correct?

[Uberschaf]

There is no Lemon Law in Florida.

[Villager Joyce]

Originally Posted by Uberschaf

There is no Lemon Law in Florida.

Fun Saturday morning activity...google Florida lemon law

[Polar Bear]

Originally Posted by Uberschaf

There is no Lemon Law in Florida.

Where some people get their information I will never know. Do as VJ suggests.

[chuckinca]

Every time we took our Dodge pickup to Phillips Dodge in Ocala for an oil change we couldn't get it back without spending over $1,000 plus on issues they found while doing the oil change.

We now use Bryan in Leesburg and can usually get out without their recommended $500 in additional service.

Dealers we use in Colorado and Norcal must be blind because they just do the oil changes and you are on your way.

.

[CWGUY]

Originally Posted by Uberschaf

There is no Lemon Law in Florida.

Florida Attorney General - How The Florida Lemon Law Works

[Polar Bear]

Originally Posted by chuckinca

Every time we took our Dodge pickup to Phillips Dodge in Ocala for an oil change we couldn't get it back without spending over $1,000 plus on issues they found while doing the oil change.

We now use Bryan in Leesburg and can usually get out without their recommended $500 in additional service...

“couldn’t get it back”? “can usually get out”?

You do know who has final word on whether or not work is done, don’t you??!!??