Talk of The Villages Florida

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- Contractors and Services (https://www.talkofthevillages.com/forums/contractors-services-91/)

- - Bye Bye Massey (https://www.talkofthevillages.com/forums/contractors-services-91/bye-bye-massey-341525/)

Quote:

Originally Posted by Michael 61 (Post 2220152)

I closed on my new patio villa in December. At the time, I was still flying back and forth to Colorado until February, as I was selling my old home there. I needed to get signed my quickly for lawn service, and went with Massey, as I saw there lawn signs all over the place.

I knew better to than to sign a long-term contract (thanks TOTV users), and just went month-to-month, signing up for all their services.

During the winter and early spring months, I had no issues with them, and my lawn looked great. However, over the last month, they have been AWOL more than once. I called them this morning, as my grass is growing quite high, with lots of weeds appearing. The operator on phone said I should be getting my grass cut once a week - when I asked when I am scheduled for my next cutting, she said tomorrow. When I asked when was it cut last, she looked and said it should have been cut last week, but for some reason. She said it has been over two weeks since it was last cut. I told her I am paying for weekly cutting, that isn’t happening. She never apologized, just said let me have the manager in charge of cutting call you. I am awaiting his call as I type this.

A survey of lawns in my neighborhood with Massey, all have lawns much in need of needing mowed. It is really obvious right now who has Massey or who doesn’t’.

Those neighbors who have Dean’s have nicely and frequently mowed lawns. Two days ago, seeing this issue, I gave Massey my 30-day and notice and signed up with Dean’s.

I have read comment on TOTV previously about Massey, but it was just recently that the issues raised on TOTV by them (having to call them out to do their jobs and show up to mow) have affected me.

Funny, that they continue to have such a huge chunk of TV as customers, in spite of so many negative reviews.

We had Massey when we lived in Tampa. They were terrible. Charged us for spraying when we clearly watched them drive away and not spray. We fired them. We were determined not to use them here when we moved. We went with Deans and so far so good. Very responsive when you call about an issue with sprinklers or anything else.

Quote:

Originally Posted by KatieRN (Post 2221838)

Huh? According to Dean's, they do not maintain or repair sprinklers. They have told me that several times. The only thing they will do is to advise you if they think your lawn is not getting enough water, but they will not fix it. Can you please explain what type of sprinkler work they do for you?

I had the exact same experience with Massy. I've been happy with all of their other services but, when my lawn care company quit coming, I got a quote from Massy to add that service. It was pretty high, but since they did a good job on everything else, I signed up. I got billed every month whether anybody showed up or not. And usually they didn't. I had to threaten to cancel all of their services before they deleted the charges.

I've tried several other services and haven't found any that will mow, edge, blow, trim shrubs and pull weeds. That's why I'm here.... looking for one that does that.

I got the distinct impression that Massy subs out their lawn mowing/edging/trimming to small independent contractors without qualifying, monitoring or supervising them. I ran my own business for thirty years, so I kinda know how things like this work.

When the Massy company employees come do their other services, they have a Massy vehicle, a Massy uniform, leave a Massy sign in the yard, and leave a copy of their service report on my door. The one guy who finally showed up did an excellent job but he had his own vehicle and equipment. I still have his name and phone so I may just give him a call.

I had paid Massy a year in advance for all of their other services, so it was a real battle getting any recourse when I had this problem. I always pay them promptly, but no longer pay them in advance.

dropping Ma$$ey was almost as great as dropping Comca$t

Recommend Green Arms Landscaping

Privately owned small local company. Pay as you go. Excellent communication via text as I am not always on site. Does drive-by of property when in area and let's me know when a visit is required. This all happens on a routine basis. I am not paying for "weekly" service as bi-weekly might be all that is required. They mow, edge, weed and clean up. For an additional fee, he has fertilized and performed tree removal. I am more than pleased with the "personalized" service. Tell him Ms. Leslie recommended him. :thumbup:

Green Arms Landscaping
Jason Munoz (Owner/Operator)
321 277 9977

Quote:

Originally Posted by Villagevip (Post 2220298)

Nubie to T.V.(2018), saw all the Massey signs , soo no brainer...Signed up for everything, for all the services..Massey showed up to check my irrigation system, told this will take all afternoon...One and a half hour later showed up with a $1,200 bill...After Massey left, I started to think..Called Massey supervisor, show me the work you did for $1,200. .. Supervisor could not, and started to sweet talk(where are you from, etc) about a bill reduction.. Cancelled the whole contract...

Just wondering.........did you pay Massey the $1200?

Quote:

Originally Posted by Babubhat (Post 2220301)

Massey rep was honest and said they didn’t have resources for lawn cutting. Bought a 300 electric mower and done in 10 minutes

Do you do the edging too in that ten minutes?

Quote:

Originally Posted by coffeebean (Post 2257705)

Do you do the edging too in that ten minutes?

Edging doesn’t need to be done every week if it’s done correctly