Originally Posted by Villager Joyce (Post 1231247)

I love Babette's. Some agree. Others don't. Search this forum and see what you find.

Originally Posted by Nucky (Post 1231257)

Stores that operate like this and try to slide their garbage product into your home must be dealt with firmly. What an inconvenience. Your home ready to receive its furnishing and you spend your hard earned money to put the deal together and they do what they did. This can not stand. I'm not talking about any form of violence but what is the best way to get the attention of the management? Affect their income, they will turn things around quickly. So I'll start it off....my wife had selected a little over $8,000 in furniture from online selections that we were going to order when we arrive. Not any more. They are not going to put us through the mill. I am an devoted daily TOTV participant and may miss on positive or negative recommendations. Don't feel bad OP better things are coming your way. You have our support.

Originally Posted by mary4471 (Post 1231054)

Received a large purchase of furniture from City Furniture today. Seven of the eight pieces had to be returned.

Not only did I pay additional charges for full inspection of all pieces before leaving the warehouse in Southern Florida but some of the pieces were actually damaged and painted over and without a doubt sent to me hoping that I would not notice this. I also purchased a four-hour decorator package. The quality of the measurements and Eye Of The Decorator are also questionable. For the last 2 hours City Furniture stores in Spanish Springs and Sumter Landing have had their phones ringing busy. The store general manager is not available. Even The Decorator could not reach the store manager.

Waiting to hear what will happen in the future. Definitely would take the furniture if it was not defective because it fit well and looks nicely in the store. However my decorator has some read measuring to do, and the store needs to make some type of amends for all of the trouble I have been through, not to mention the embarrassment that I feel not having to be able to tip the delivery men because a second shipment would require more tipping. I apologized to them for this at which point they became snippy.

I can't even go to another store and replace my furniture, in my empty home, because I have come very close to my credit card limit and City Furniture has already charged me for furniture that they did not come through on

Stay tuned!

Originally Posted by bill782@outlook.com (Post 1232064)

Your story sounds so familiar to my recent experience. Bought a dinette set and the first time we set on the chairs 2 of them broke. They brought 2 new ones and the delivery guys said we wouldn't want the new ones as they had screws sticking out and damage. They refused to take set back and took the 4 bad chairs and pieced 2 together to leave. Later all four were broke within a couple of days. Customer service is beyond rude and bottom line they wanted to charge me a 25% restocking fee, new delivery charges etc. if I came in and picked something else out. No return and full refund. I told them to stick it!! I also used a credit card which turns out to be my saving grace. I filed a disputed charge with my credit card company and just got credit back in the last couple of days. I would never buy at City Furniture again and I can't believe The Villages is promoting them by giving you discount coupons when you buy a new home. I let my realtor know my experience and hope other will do the same. The Villages needs to kick them out but I am sure the rental dollars will win out over us new home buyers who rely that because the Villages is promoting them they must be really good. Everyone needs to write a letter to the Morris Family and maybe they will get the message.