[l2ridehd]

Has anyone run across a company with worse service then comcast? I have had the unfortunate please of needing service and they are just impossible to deal with. You can never get to an agent, just endless phone loops and when they finally say "let me connect you to the next available agent, 100% of the time I get to "due to high call volume you will need to try your call later, goodbye" I tried going through that maze 31 times yesterday and never spoke to anyone. I finally hooked up to my air card and tried there "chat" to get support and was dropped 3 times. I finally looked up their CEO and sent him an e-mail and told him the service was worse then horrible, it is despicable.

Today I mentioned this despicable experience to several different people and the 100% response was "well let me tell you about my terrible experience with them" How do they stay in business? They are the most frustrating company I have ever dealt with. I am going to find an alternative.

[logdog]

Originally Posted by l2ridehd

Has anyone run across a company with worse service then comcast? I have had the unfortunate please of needing service and they are just impossible to deal with. You can never get to an agent, just endless phone loops and when they finally say "let me connect you to the next available agent, 100% of the time I get to "due to high call volume you will need to try your call later, goodbye" I tried going through that maze 31 times yesterday and never spoke to anyone. I finally hooked up to my air card and tried there "chat" to get support and was dropped 3 times. I finally looked up their CEO and sent him an e-mail and told him the service was worse then horrible, it is despicable.

Today I mentioned this despicable experience to several different people and the 100% response was "well let me tell you about my terrible experience with them" How do they stay in business? They are the most frustrating company I have ever dealt with. I am going to find an alternative.

Well let me tell you about my terrible experience with them... seriously.

They've cut my connectors, reconfigured my modem so I couldn't get e-mails for several days at a time, switched out their inadequate DVR box 3 times in a year and then tried to charge me for this, outages that go on for hours at a time, and the poor customer support that makes getting resolution an all day project.

I switched to DirecTV and now get a more functional DVR, better picture and more HD channels. After the promotion period, it will cost a little more than Comcast but well worth it. So far (knocking my head on wood), I haven't used DirecTV customer support. But surely they can't be worse than Comcast... can they?

[graciegirl]

Originally Posted by l2ridehd

Has anyone run across a company with worse service then comcast? I have had the unfortunate please of needing service and they are just impossible to deal with. You can never get to an agent, just endless phone loops and when they finally say "let me connect you to the next available agent, 100% of the time I get to "due to high call volume you will need to try your call later, goodbye" I tried going through that maze 31 times yesterday and never spoke to anyone. I finally hooked up to my air card and tried there "chat" to get support and was dropped 3 times. I finally looked up their CEO and sent him an e-mail and told him the service was worse then horrible, it is despicable.

Today I mentioned this despicable experience to several different people and the 100% response was "well let me tell you about my terrible experience with them" How do they stay in business? They are the most frustrating company I have ever dealt with. I am going to find an alternative.

No...I think they win the prize for what not to do and say and how to bungle and irritate. I know this because Sweetie got SO ANNOYED with them and he has so much practice being patient because he lives with me.

[nitakk]

We still have Comcast for their high speed internet (my husband thinks we need it!) and you have to keep their basic cable TV for $17 as well, even though we're on Direct TV! If we drop it, they increase the cost of the high speed internet by $17!! I want to drop them entirely just for their business practices (or lack thereof), but my husband wants the high speed which no one else seems to offer.
We have had Direct TV for years and have found their customer service to be fairly good - needed a new DVR as ours froze up and it was Fed Ex'd in 2 days. Other than the thunderstorm outages, they are far superior to Comcast in the quality of high definition and the number of HD channels available.

[aljetmet]

Directv customer support is excellent! Have been a customer for almost 11 years. You get through very quickly. I once had a problem with an agent.
Requested a supervisor and in about an hour the supervisor called back, apologized for the agent and fixed my problem.

I'll use Directv in TV, but not sure what choices I have for internet...
Currently use AT&T U-verse for my internet and it's pretty good.

[Mikeod]

Interesting. We have Comcast and, for the services/equipment we require, it would cost us almost $1K in start-up with DirecTV. They had reps at Sams Club a few weeks ago and I talked to them about service. When I went through the TVs and DVRs we need for them, the rep confirmed the large start-up costs.

For Comcast, I don't bother with the phone when I want to change service. I go to the store across from Walmart on 441. There is a lady there who is a great help. She found a way for me to add services and another DVR at less cost than I was paying. No promotional pricing, either. If I have trouble with a box, I just disconnect it and take it there for a replacement. It's a bit of a drive, but is better than waiting through the four hour window for a service call.

Disclaimeer:
This post is not intended to disagree with those who have had a bad experience with Comcast and have switched. My goal was to provide some information for those who have Comcast and may need some help with their service.

[red tail]

Originally Posted by l2ridehd

Has anyone run across a company with worse service then comcast? I have had the unfortunate please of needing service and they are just impossible to deal with. You can never get to an agent, just endless phone loops and when they finally say "let me connect you to the next available agent, 100% of the time I get to "due to high call volume you will need to try your call later, goodbye" I tried going through that maze 31 times yesterday and never spoke to anyone. I finally hooked up to my air card and tried there "chat" to get support and was dropped 3 times. I finally looked up their CEO and sent him an e-mail and told him the service was worse then horrible, it is despicable.

Today I mentioned this despicable experience to several different people and the 100% response was "well let me tell you about my terrible experience with them" How do they stay in business? They are the most frustrating company I have ever dealt with. I am going to find an alternative.

why not visit their office on 441. beats phone tag!

[missyomama]

We have had directv for 9 years and are very satisfied with their service. Our internet is provided by Centurylink and is pretty darn slow.

I wonder if the Villages media group would be interested in providing DSL service in addition to the dial up they currently have?

[logdog]

Originally Posted by red tail

why not visit their office on 441. beats phone tag!

We did that when we returned their DVR once. Only one rep was at the window and the line was out the door. Most of the people there were returning equipment. It was about a 45 minute wait but we got to talk to several nice couples. A good opening line was "well let me tell you about my terrible experience with Comcast".

[zcaveman]

Originally Posted by logdog

We did that when we returned their DVR once. Only one rep was at the window and the line was out the door. Most of the people there were returning equipment. It was about a 45 minute wait but we got to talk to several nice couples. A good opening line was "well let me tell you about my terrible experience with Comcast".

I found out that you do not go to the office on 441 on the last day of the month. That is when everyone returns their equipment and settles their bill. I did it once but it was a rainy last day of the month and there were only seven or eight people in front of me so I stuck it out.

[Pturner]

So far, knock on wood, all of my experience with Comcast in Atlanta over the years have been good. We have cable and internet with them in TV, so I'm keeping my fingers and toes crossed. It doesn't sound good.

One secret though. When you dial the 800 number, you don't really have to go through all the prompts. Just hit zero two or ***** times for a live person.

Shhhhh. Don't tell anybody.

[Pturner]

weird. I typed two or three times in my last post, but the three turned into stars. Tony, three is NOT a cuss word.

[villages07]

Comcast...the company you love to hate. They are probably getting slammed this time of year in Florida with snowbirds and seasonals turning in equipment and making account changes.

I've had reason to stop in at the Summerfield store twice in the past two months (in the afternoon) and only had 2 people in front of me.

The internet service is reliable. The one advantage with them over SatTV is you don't have to make any long term commitments. You can add and change service at will. I stay with Comcast but I hate them as a company.