We are still dealing with Furniture Galleries regarding our order from September 10, 2008. We are in contact with a Roberta, who keeps telling us we will be receiving our furniture. It is now six months and we want to forget about it.

Unfortunately we went through the delayed billing promotion which is with Broyhill Credit Services. I have written to this company telling them I have not received my furniture and to please correct the billing and show a zero balance. I keep getting letters back saying that they have a contract from me saying I will pay for the furniture when it is received, guess the contract I signed when I ordered the furniture back in September 2008. We were sending letters because we wanted to have everything we have done in writing.

After receiving the letters, we have called Broyhill Credit Services several times, we speak to a representative who cannot give us any answers. We ask to speak to a supervisor, only to be put on hold. We have waited for over an hour each time and no one ever comes to the phone. We have gone to the store to speak to Roberta, but we are told she is busy. We have sat at the store and waited, but except for one time, she never appears. The one time we saw Roberta was last month and she promised our furniture would be delivered before the middle of March. It is now the middle of March, no furniture.

Any advice on what we can do. We are getting billed for furniture we have not receivedand I doubt will ever receive. I want to be able to go out and order new furniture from another store, but with this billing hanging over my head, I am afraid to do so. How can I be held to a contract that said I would have my furniture in eight to ten weeks, and it is now six months.

Thank you for any help you can give me.

Screw them

You need to do what I did and thats contact your credit card company if you used it to order the furniture. Fax the CC company and even mail them by certified mail copies of your order showing date along with copies of your statemant showing those charges. Write a letter along with the documents stating that you ordered and haven't received any of it and that you contacted the merchant and found they have gone out of business. DO NOT I REPEAT DO NOT TELL THEM THEY FILED FOR BANKRUPTCY. DO NOT TELL THEM OF YOUR CONVERSATION WITH THE MANUFACTURER BROYHILL.

You have protection under the law as a consumer not to be ripped off by these furniture businesses.

So if you bought with a credit card your OK.

Good luck and please keep us posted.

P.S. on't be surprised to find that they may have sold your furniture during one of there close out sales.

We found our sofa/love set on the floor being sold at the same price we paid for it. So don't believe the bull about close out sales. These people lie,lie,lie.

Damn them for trying to sell my stuff. We got it and still called our CC company. Damn losers.

New update for Bubba and others, the wonderful bench I bought, totally fell apart, can't be glued, can't sit on it, its a piece of garbage. Not made of wood, cause wood glue wouldn't hold the legs on, instead the legs totally split down the center. Might as well throw the damn thing out. Think I'll sit it on columns of bricks, hopefully the thing doesn't crack down the middle. What a rip off all around!!

Bubbbbaaa, wanna buy a bench really cheap????? LOL..

OH NO Kathie,

That beauiful bench fell apart????:faint:

We better say some prayers for your beautiful chest you bought there!!!

Update
 

I have been contacted and informed that my order is in and ready to be delivered or picked up. So tomorrow I am going to pick up our Broyhill dining table and four chairs, and Klausner sofa and loveseat.

I have to admit that for the longest time I really had my doubts that this closeout company was going to really pull through for those that had open orders. But now I am glad I waited and pleased that they have lived up to thier promises to me.

I am assuming if I have any issues with my furniture I will deal directly with the manufacturer, hopefully there will be no need for that.

OMG!!! There's something I never thought I'd read on TOTV!
:a20:

[quote =champion6
OMG!!! There's something I never thought I'd read on TOTV!
:a20:[/quote]

OMG, Champ, that's hysterical. What a great line. :1rotfl::1rotfl: A TOTV CLASSIC for sure. LMAO!!!!!

Err. . . . Ahem . . . :police:

Tony,

I swear to you, I was not trying to be funny, Im not that clever, Kathie really did buy a beautiful chest at the furniture store and thats no yolk!!!!!!

hahahahaha, Nonie you're making it worse!!

nONIE, you started it!
LMAOF in Illinoiz
:coolsmiley:

You guys are great.. I luv you, man
:beer3:

What are you? Kidding me? I saw that as soon as I read it and almost fell off of my chair. Now if I would have said that . . . holy smoke. :22yikes:

:2excited:
:pepper2:


Our furniture was finally delivered. Seven months later, it finally arrived!!

Wish I could take as long to pay the bill!

CONGRATS PEBBLES,

I CAN FEEL YOUR ELATION!!!

what a relief this must be for you.

Thanks Nonie!!! You are correct!


I am sure glad this is all over and my DH and I are thrilled to finally have something to sit on! :a040:

I am very happy to report that the chargebacks we did with Furniture Country have been recredited to our CC account. It pays to put purchases on a credit card because you have recourse when you have a dispute with a company. We heard a story the other day about a man who wrote a check for over $4,000 for a downpayment on furniture he purchased at Furniture Country who will probably never see it again!!! We went out and repurchased our missing pieces of furniture at Southern Lifestyles and Showcase Direct who had the furniture in Stock. Key word: in Stock!!!

This was the worst company my wife and I have ever dealt with! I remember the multiple damaged deliveries, the hours of waiting on "hold", the months of waiting for special order piece that, when it finally came, had the wrong finish and also had to go back. I remember telling one of their Leesburg store managers that they were too incompetent to be in business. He had no reply! Except for the loss of area jobs, good riddance!