[JohnFromMaine]

Monday Glacier water called to make a date for regular service of my water purification system. We agreed to between 2 and 6 p.m. on Tuesday. I got home from golf at 11:45 a.m. and found that the technician had already come and left a receipt, with the correct times listed but clearly ignored, and a note saying that "no one was home." I called the following morning, Wednesday, and was told he would come between 2 and 4 p.m. that same day. He did not show. After golf this morning I called again. At 10:50 a.m. they told me he'd be here in 10 to 20 minutes. It is now 1:10 p.m. and still no technician has come.


If I could I'd demand that they remove my system and refund my full purchase price. They are totally unreliable.

[JohnFromMaine]

Just to update; After calling and talking with the salesman this morning the service department called and made a fourth appointment. A service technician did come just a few minutes ago (45 minutes early) and did the annual check.

I really like the system. It's a Puronics water purifier, not a salt softener system. The water tasted better almost immediately. It's customer service that was my complaint. Hopefully, properly chastised by the salesman, they will do better in the future.

[redwitch]

Glad it finally worked out for you. Do watch the system for leaks. I've seen that occur many times.