Quote:
Originally Posted by cgilcreast
(Post 1770028)
I really am upset with the way they upsell their plans. When my contract is up, I guess it's time to play hardball. Just hate to go through the hassle of changing providers every year. I too want to switch to Youtube TV as we pretty much only stream stuff now anyway. Nothing, good on most of the channels anyway.
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Everyone upsells. When you buy a computer or laptop or cell phone they upsell. Always. You get a case for the phone, ear buds, a "protection plan" for all the devices, custom set-up, a laptop case, a printer, a monitor, wireless keyboard and mouse (and batteries), a couple of thumb drives, ink, paper, etc. etc. etc.
They are even selling bathingsuit tops and bottoms separately now, which is actually very practical because many women are not the same size on top as they are on bottom. But you still get upsold - by buying both pieces.
If you buy a good pair of walking shoes at a quality shoe store, they will always try and upsell you the orthotic inserts. And waterproof spray. And socks.
That's called salesmanship. If they're doing it right, you'll either buy, or you'll already have bought whatever they're trying to upsell, on a previous visit - which means - they did it right.
As for Comcast, that's their business. They sell internet, phone, home security, and TV services. They want you to buy all three, so that's what they'll focus on first. Even their website defaults to the bundle when you try to check on pricing - you have to UNcheck the things you're not interested in order to get the prices for just the one or two things you want.
You don't have to play hardball with them at all. They're pretty good about it actually, once you get someone to answer their phones. Just tell them your year is up, you see that new customers are being offered a promotion just like the one that just expired for you, and you'd like to take advantage of the new promotion.
If they give you ANY hesitation - just suggest to them that you could just ask them to cancel the service, at which point you'll be a new customer, and you'll get the promotional price anyway. And that you'd like to save both them and yourself some time and effort, and please just give you the new promotion. And thank them for being so pleasant about it.
It took me 20 minutes on the phone to get the same pricing after the promotion *I* signed up with expired. The first 15 minutes was just being stuck in the IVR system trying to get a live operator. The process itself took 5 minutes.