[maryann44c]

Went to Phillips buick gmc for oil change last week.without telling me they installed a generic oil filter in stead of a/c delco which is gm spec.e mailed them but got no answer. Beware if you go there for service.

[Phoneman]

Same here, developed leak which they corrected. Service writer told me they used a cheap filter and should of used the brand name one.

[New Englander]

It's pretty bad when a dealership uses cheap generic oil filters.
Makes you wonder about the quality of the oil they are using.

[drpepper]

The brand filter they are using could be better than a Delco . Check the brand against others online. Lots of tests to determine the better filter are done regularly. If it turns out to be inferior then I would also be afraid of the oil they are using. I'm sure it's bulk and may not be the weight recommended for your vehicle. I would check before I decided to go elsewhere.

[billethkid]

I refuse to have my car serviced ANYWHERE that tries to tell me they have the premium oil in their bulk pump unit.
Either they have the individual cans/bottles or I bring my own.
And yes I am one that stands at the window watching what they do to the car (or not).
As for Phillips Buick, that is not the way Larry Phillips runs the place. I would seek out the GM and complain.

[golf2140]

I would ask what is going on before I make a blanket statement !!!