Poor service of the Village Airport Van
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  #11  
Old 01-13-2018, 08:51 PM
pauld315 pauld315 is offline
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Location: NY, FL, PA, TX, NC, TV
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Quote:
Originally Posted by Madelaine Amee View Post
We have been loyal riders with Village Airport Van service, but my last trip with them was to say the least, unpleasant. I was pushed to the very rear of the van where a couple were sitting. The woman was very pleasant, the man was extremely unpleasant and told me there was no room for me and boy was he right. Despite his wife telling him to move, he refused to do so and I had to sit on the far edge of the seat and balance myself on the wall of the van. If you travel with the van you will know that the far back seat dips slightly in the middle and is raised on the edge of the seat and that is what I sat on for the whole ride home, plus I had to listen to this person complaining about everything .... and I do mean everything. We will use one of the private hire people in future, there are many recommendations for excellent drivers and it will be worth paying the small extra amount to get home in comfort.

Mr. Village Van, you have become too big and you will lose your business if you do not start taking care of it!
I have never had a problem with the service itself. Only problems I have ever had is with inconsiderate people that are on the vans.
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  #12  
Old 01-13-2018, 09:55 PM
Kathrynsews Kathrynsews is offline
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We have used the airport van service with mixed results. A couple fine experiences, a couple nightmarish ones. Our last trip, we used one of the private concierge services and it was terrific, both ways. We were the only passengers, it was on time, comfortable and very pleasant. Same price.
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  #13  
Old 01-13-2018, 10:15 PM
pauld315 pauld315 is offline
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Originally Posted by Kathrynsews View Post
We have used the airport van service with mixed results. A couple fine experiences, a couple nightmarish ones. Our last trip, we used one of the private concierge services and it was terrific, both ways. We were the only passengers, it was on time, comfortable and very pleasant. Same price.
Really, who did you use and it was 80 dollars for 2 people ?
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  #14  
Old 01-14-2018, 02:53 PM
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CFrance CFrance is offline
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Quote:
Originally Posted by pauld315 View Post
Really, who did you use and it was 80 dollars for 2 people ?
Do a search. People, myself included, have posted so many names and numbers of private car services we're getting tired of repeating ourselves!
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  #15  
Old 01-15-2018, 03:55 AM
llmcdaniel llmcdaniel is offline
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I also came home on the 31st, but earlier in the day. Our driver told us so many hundreds of people were coming in that day it forced the company to rent vehicles for the vast numbers as well as to call in drivers who were supposed to have that day off. I believe you had a poor experience, but I can honestly say I have never been disappointed.
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  #16  
Old 01-15-2018, 07:09 AM
elreib elreib is offline
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It can be blamed on everything from extra holiday travel to big people jammed into small seats but it is incompetence at it best. We were traveling in mid May a few years ago, no holiday. We got our luggage at about 5 p.m. It was after midnight by the time we were dropped at our door by a rude driver who went too fast in the 25 zones and tossed us all over the place, hitting speed bumps so hard that we bounced up from our seats and slammed back down. My back hurt so bad by the time we got home. We are from Mulberry area, arrived home after midnight. The driver thought we were the last when he learned that a lady in the back had fallen asleep during our 5+ hour time in the van, both loading and unloading, and he missed taking her home down near Palmer. The only reason he knew she was there was because her suitcase was still in the back when he took our bags out. He has a list and a route and knows where every one gets taken to, he just missed her. AND last but not least, he talked politics all the way. He talked to himself because no one was talking with him or answering his 'nasty words' against my party. My husband told him that he had had enough of his political views. We have never ridden with them again.
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  #17  
Old 01-15-2018, 07:16 AM
RWR39 RWR39 is offline
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We were almost left behind because our driver thought we were in the previous van. However the van driver who was leaving saw this and stopped the other driver leaving in his empty van. When we questioned the driver why he would leave without us. He said he forgot to turn on his communications with dispatcher and thought we were in the other van. Too many customers and service is getting sloppy. May go back to original shuttle or a private service.
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  #18  
Old 01-15-2018, 08:05 AM
dmkot2nd dmkot2nd is offline
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My husband and I never use this van due to their unreliability and the fact you drive around the Villages and surrounding area dropping off people before you finally arrive home. You could be driving around for an hour or more!
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  #19  
Old 01-15-2018, 08:12 AM
PIASO PIASO is offline
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Originally Posted by claw1970 View Post
Just wanted to post my experience with the Village Airport Van. We landed at 8:30pm New Year's Eve, got our luggage and was outside checking into our PRE-PAID RESERVED ride home to the Villages. There was one van parked and being loaded. About 25 people were waiting. That van finally pulled out after 15 minutes and 2 more vans pulled up to be loaded. Hence started MASS CONFUSION. One van got loaded fully, the other partially. They sat there for over 20 minutes, when finally the driver and the check in lady unloaded, 6 people from the fully loaded van. 5 more minutes went by then they loaded six new people on this van. 5 more minutes before it pulled out. The partially loaded van was still sitting there. Finally another 5 minutes and an empty van pulls in. Another 10 minutes to load this van. Finally at 10;10 we left to head back to the Villages. Got home at 11:55pm! There were still 30 people waiting curbside and the partially filled van was still waiting! The Three Stooges could have done a better job! We will never, ever use this service again!
The author of this post is being kind. Attempting to secure your pre-paid transportation from Orlando International Airport to The Village with The Village Airport Van was total chaos. Our driver attempted to place the blame on the amount of aircraft arriving at or near the same time. However at one point six (6) vans were waiting to be loaded while 25+ Villagers waited and 3 - 4 confused Village Airport Van employees discussed varying ideas on how to load the vehicles. The lady behind the lap top blamed the problem on a "glitch". Previous ride to the airport a week earlier was not much better. Van arrived at our home 15 minutes late, then proceeded to a motel on route 301 for another pick up. After waiting for ten (10) minutes at that location, it was determined the driver had gone to the wrong location (motel & city). Bottom line we had planned to arrive at the airport three (3) hours prior to our flight's scheduled departure to accommodate construction in progress with passenger transportation within the terminal building, instead we arrive two (2) hours prior to departure. Had we not had Pre TSA boarding and our flight not been delayed, we would have missed the flight. The was our first time utilizing Village Airport Van service, and it will be the last.
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  #20  
Old 01-15-2018, 08:31 AM
OhioBuckeye OhioBuckeye is offline
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Join Date: Sep 2015
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Quote:
Originally Posted by claw1970 View Post
Just wanted to post my experience with the Village Airport Van. We landed at 8:30pm New Year's Eve, got our luggage and was outside checking into our PRE-PAID RESERVED ride home to the Villages. There was one van parked and being loaded. About 25 people were waiting. That van finally pulled out after 15 minutes and 2 more vans pulled up to be loaded. Hence started MASS CONFUSION. One van got loaded fully, the other partially. They sat there for over 20 minutes, when finally the driver and the check in lady unloaded, 6 people from the fully loaded van. 5 more minutes went by then they loaded six new people on this van. 5 more minutes before it pulled out. The partially loaded van was still sitting there. Finally another 5 minutes and an empty van pulls in. Another 10 minutes to load this van. Finally at 10;10 we left to head back to the Villages. Got home at 11:55pm! There were still 30 people waiting curbside and the partially filled van was still waiting! The Three Stooges could have done a better job! We will never, ever use this service again!
Personally I don't think your complaining will do any good because it's a business of TV. The only way You're going to beat this is if everybody starts not using The Villages Transportation, then maybe a light bulb will come on above their heads & they'll figure out that there's something wrong & wonder why nobody is using their money maker! Remember it's not TV thinking about the poor citizens of TV because if they weren't making money on this it wouldn't be in business now! Sorry Villages that I'm so negitive.
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