No, No, No!
 

Something's definitely "OFF" here for sure ! My advice: I'd check with the Senior against crime office (they have no legal power, but sure can give you a LOT of information on "Dean's" and their "transferable" contract, THEN make sure to contact the state of Florida's department of consumer affairs (number is on state of Florida government website). We have found them to be VERY helpful... sometimes takes awhile as the departments attorneys ALL have huge caseloads, but they DO work on your complaints/inquiries. Also, not going to help you legally, but absolutely take the time to report your experience to BBB. Although it too late to "save" the original owners of the home from wasting the $$$ on a "transferable" contract, the MORE of these consumer supports YOU contact, the MORE the business will have to explain their business practices and all of that is put in the record. We has a problem with City Furniture delivering the WRONG furniture, an entire room of furniture which was paid for 100% in advance. When we showed them the receipt with the model/style we'd paid for, they (truckers) refused to remove the furniture. City was NOT willing to have the furniture picked up and the actual furniture we ordered delivered. It took 18 months, but, working thorough the state of Florida we DID finally get the furniture we had paid for, but it took patience and was very frustrating. Most will say NEVER pay 100% before you get items or services, however, but most places will not order goods or services unless you pay the full amount in advance. That leaves the consumer with very few alternatives if the products or services are not delivered, so we found it's important to use what resources do exist !

So many of examples of how businesses, not consumers, are "in command" so to speak; give US your CC or, no service for you. I ALWAYS go back to a bit of wisdom a grad school professor offered up during my MBA studies: "note, annotate, and make a written record of EVERYTHING, complete with date in time, when push comes to shove, he with the DOCUMENTATION wins !" As well as putting c.cards on "file" with a business, I am growing increasingly unwilling to deal with those who insist you must put their "app" on your phone to take advantage of sales, discounts, etc. Their "right" of course, but my right to "just pass"....LOL ! Lowe's has recently changed their policy on My Lowe's Members. Spent many thousands with them, had My Lowe's card since the program began, but they no longer honor memberships unless you have their "app" on your phone ! And of course all those "apps" constantly update, track, etc. Sometimes I do wonder, is my cell phone MY cell phone for me ? Or is it only a tracking device I PAY FOR as a convenience for others ? ? :cryin2:

Right. Beagles are used by bed bug exterminators especially in hotels. Very accurate.

Although I realize that you did not want the unordered furniture, legally ANYTHING unordered which was delivered to you is yours to keep. If you had wanted to, you could have kept the unordered furniture & you still could have demanded the furniture you actually bought. Hope the legal help you received told you that.

They certainly got results for US, but it was a long process, we had to be patient, but state A.G. and dept. of consumer affairs are very responsive....however... we still report these things to BBB and to Seniors against Crime.... BBB is for definitely "business friendly", but the complaints ARE recorded and can be a found on line, helpful when considering a business !