She should have been fired for being rude to a customer.

kathy

The standard Xfinity contract states that certain fees can increase during the 2 year agreement.

Yup, reminds me of when I went shopping and in my retirement years - after years of being called “Doctor” (academic not medical), some service personnel calls me “Sweetie”. But then, I’m not about to correct them, maybe they call their mom,
“Sweetie” too.

What it comes down to, in my opinion, is respect. We, every one of us, needs respect. It costs so little to give and it is so much appreciated. In our home, even the cat and the dog gets respect.

Sounds more like a "Karen"...

Funny!
 

I'm finding this whole "chick" sidetrack very entertaining. I, like others, grew up thinking certain words were simply like a nickname or alternative word. The meaning, good, bad, neutral, we're conveyed by infection. Any term can be conveyed as friendly or not with inflection. GENTLE-MEEEN! REALLY! Harrumph! Could have written "the WOMAN on the phone" (capitols to show emphasis on "woman) and it wouldn't have changed the meaning one bit without the inflection.
Reality is that some are overly sensitive and some are totally Insensitive. Overly sensitive can remove the drama by simply considering the source of the offending word. Totally insensitive have it harder because they are genuinely clueless.
Always remember and never these words of the great philosopher, Anonymous, "Sticks and stones may break my bones but names will never hurt me".

I've heard many times people ask before a conversation, "Can I call you Bill, or Jean, or Sue," to be polite

Contract???????
 

Seems a contract means nothing except you are locked in and they aren't, our bill goes up monthly

That is strange, I did not know they could do that. We had a contract for 12 months at $25 for introductory internet and that was all that ever came out of my bank account. For 2 years. Then after talking on the phone to various people at Xfinity for about a week, it went up to $30 and so far that is all that comes out of my bank account. Do they give you warning about new fees first?

Another thing I noticed that Xfinity has promoters call you with real deals. This happens about once a year. I missed out on a genuine offer because I thought it was scam. The offer is about half price for their regular service for 12 months.

Ohiobuckeye
 

Don’t know how much TV your family watches. Personally I would go back to an antenna. When we lived there we got 46 channels on it. Unless there’s some special channel you like. Also no cable bills. Where we live now our cable TV is FREE, get over 200 channels. For $5.00 a month I can get movie channels & about anything else you want. Just a suggestion!

Booster?
 

Did you get one of their boosters or did you get one on your own? What brand do you have? Thanks!

Love the Parrot. Not the bill.😀

Growing up there was a girl who had a nickname - chicky.

Ohiobuckeye
 

Whenever anybody subscribes for cable from a cable company for cable TV. They think they’re getting a deal. But usually the deal they think they got always has a catch to it, always. Sooner or later they’ll get more money out of you. The best deal out there is a $50. antenna. You may only get 40 or 50 channels, but you’ll never get a price increase. I don’t have a problem with mine yet, but not saying I won’t, but mine is free with Frontier & I’ve been with them for 2 1/2 yrs.

Sometimes acting politely can turn around and bite you.

Some years back, I was holding a door open for a woman at some store. She rather frostily told me "I can open my own doors--thank you". So I closed it, which judging by the look on her face got her even more irritated.

Forget big cable bills!
 

Ditched big cable bills for a Firestick from Amazon. Use Xfinity only for internet and cable access to 3 TVs. Pay $65/mo and have more access to shows than when I paid over $200/month. I can access special sports programs and premium channels. I can watch news from our former hometowns of Houston and Cleveland. Fortunately I have a sister who is a wizard at this stuff. There are several folks in TV who can set it up for you. If you are on Nextdoor you can search for them. Great for those on a limited budget!

Yes they have good tv service. The rest is horrible.
 

Plus they Jack up the prices at the two year mark. Dumped them for Spectrum.

The price increases after your 2 year contract expires. But, if you visit the store in person before the agreement expires, you can initiate another 2 year agreement at the same or lower price. A lot of customers notice an increase in their monthly bill when the agreement expires and they assume that Xfinity increased the price. But, it is usually a result of the 2 year agreement discounts expiring and being removed and converting to a month-by-month rate. It is important to mark on your calendar when the agreement expires and to set up another one in advance.

I ordered signal booster from Amazon:

TP-Link AC2600 WiFi Extender(RE650), Up to 2600Mbps, Dual Band WiFi Range Extender, Gigabit port, Internet Booster, Repeater, Access Point,4x4 MU-MIMO

Just checked and it costs now $110 - I can’t recall what I actually paid.

Always say cancel upon promotional rate expiration. Over and over. You are incremental income, they won’t let you go

Good luck! I changed to Spectrum and my cable started cutting out for hours on end and freezing. They came and the problem was their equipment and suddenly my bill was $75 higher. They told me , oh , your bill goes up prior to the promotional year so you get used to paying the higher rate! Don’t worry though because it won’t go up any more😳. This was 7 months into the promotion. Are much talking and finally talking with a supervisor the charge was suddenly removed Ann don’t is supposedly going back to the promotional rate. Going back to Comcast - at least there I was getting the stations I wanted. I saved for 7 months but didn’t get any of the stations I normally watched with Comcast and was promised when I switched.

The Villages Cord Cutters Club posts some videos and reviews that are good for those looking to cut the cord: Cord Cutting Resources | The Villages Cord Cu.

The club hasn't restarted meetings yet, but when they do it's a good place to go to learn and ask questions.

If I can ask .. What channels do you receive with an antennae? Do you get the major networks?