Conversation Between bill782@outlook.com and Sherrie

I had problems last year. The arm of chair material fell apart. (I thought it was leather! It was bonded leather) I called City Furniture & they wouldn't do anything. A repair person told me to call the manufacture Mine was Benchmaster.. (their # was on the ticket under seat of the chair)I called - had my receipt of sale- Gave them the numbers off the bottom of the chair. They sent me a new arm! FREE! I will never walk into that store again.