Quote:
Originally Posted by MDLNB
(Post 2017996)
I apologize that you could not comprehend my comment. "Not an excuse, but might half way explain such a dangerous mistake."
|
as a retired pharmacist, this is our worst nightmare. from my observation, when you go for a shot, a technician enters it as a prescription. so it may be the label generated was for the wrong item and the pharmacist failed to verify....or the wrong item was put out for the pharmacist. any way it happened, it was a mistake.
when pharmacists were given the added responsibility of doing vaccines, I was aghast. having worked in retail, it is a nightmare at times. dr's. offices calling in, patients yelling at you because you can't fill something because you are waiting for the insurance company or the doctor's ofc. to give authorization, people wondering why it takes so long to take "pills from the big bottle and put them into the little bottle", people who have no refills screaming at you that you must give them a refill because they have to "be on this for life" and if you explain you need a new order then they say "well, I guess I'll just die then". so you give them enough until the dr.s office opens, people who want early refills, controlled substance problems, all those distractions constantly while you are trying to fill prescriptions lawfully while watching for drug interactions. then they added vaccine administration, most probably without adding more staff. so constant interruptions but the stress of never making a mistake.
chain retail stores like Walgreens and CVS have lobbied the legislature to increase the number of technicians one pharmacist is able to monitor. lobbyists for the chains have opposed measures such as limiting work hours and providing bathroom and meal breaks. They have quotas of prescriptions to fill.
I could never had an over 30 year career in pharmacy if all of it was in retail pharmacy. I lasted 2 years. 12 hour days, no breaks, if I had to use the bathroom I literally ran to it and ran back... I ate behind the counter. typical was the day I had sat down to each lunch, customer comes up with about 8 vials for refills, says, "oh lunch time--I'll be back in 20 minutes".
all of which is to not excuse making a mistake. as I said, it was all our worst nightmares. I guarantee you that pharmacist is feeling terrible. but piling on more work with no more people is a recipe for mistakes.
If you say, well you knew the job...not true. in pharmacy school you are taught the lofty role of patient counseling, drug interactions, etc. it doesn't prepare you for retail pharmacy. A pharmacist in Ireland described the job best. He said he considers his job "anger management".
sorry for the length...just wanted to give you a perspective on what you don't see and how this might have happened.