Small successes

Small successes


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Small successes
Old 01-15-2019, 09:48 AM
queasy27 queasy27 is offline
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Join Date: Mar 2011
Posts: 524
Default Small successes

The handle on my master bath toilet started getting loose and was finally just dangling. I tried to tighten the plastic nut on the inside of the tank to no avail.

Called two plumbers but they didn't have non-emergency appointments available for more than a week. Yes, I could walk across the house to the guest bath and yes, I could leave the tank lid off and manually pull up the flapper, but what am I, an animal?

I drove the 4 minutes to Ace and the person doing the welcoming directed me to the correct aisle. There were probably 10 different types of handle/lever assemblies at various price points and materials. I was pondering the mysteries of plumbing when the helpful hardware man came to find me and ask if I needed help. As it turns out, yes.

He explained the difference between front and side mounts vs universal, etc. I told him I wasn't able to tighten the nut on the handle; it just kept spinning. He said, "You know that turns counter clockwise."


Thanks, Ace. You lost a $7 sale but saved me an $80 service call from the plumber.

Old 01-15-2019, 10:10 AM
Nucky's Avatar
Nucky Nucky is offline
Join Date: Apr 2015
Posts: 8,190

Good for you. Our Ace Hardware is about 10 minutes away and Lowes is 15 minutes away. You just can't beat the service at Ace. When practical they are my go to store because of the advice on things I'm not that good at like Plumbing. They single-handedly have made me go from a Zero to a Hero Plumbing wise. I realize that if I don't spend a little more money and support stores like them then I'm to blame for closures like what happened to Sear's and Toys R Us who I fully replaced by Amazon. Shame on me.

Where are you going out to dinner with the plumber's money? I'm happy for you. Take Care.
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Old 01-15-2019, 03:04 PM
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BK001 BK001 is offline
Platinum member
Join Date: Feb 2013
Location: Bay Ridge Brooklyn, NY, The Village of Lynnhaven
Posts: 1,553

A plumber is the only guy I know who can take a leak and fix one too!
A great attitude is a choice, not a disposition
Old 01-15-2019, 03:35 PM
JoMar JoMar is offline
Join Date: Apr 2014
Posts: 2,747

Ace is our first choice.....amazing what they have and the knowledge is worth the drive. Never found Lowes folks to be very helpful.
No one believes the truth when the lie is more interesting

Berks County Pennsylvania
Old 01-15-2019, 05:57 PM
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Shimpy Shimpy is offline
Join Date: Aug 2008
Posts: 2,622

It's also amazes me how anybody you ask at Ace where is a certain item they know what isle but where in the isle it is. They will take you there and have the knowledge to help you.
Old 01-15-2019, 07:19 PM
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N44125 N44125 is online now
Senior Member
Join Date: Feb 2013
Posts: 478

And if they don’t have the item, they order online and it’s there the next day. I needed a sprinkler head, cost 98 cents, they ordered it and I picked up the next day, cost? Still 98 cents. Love Ace Hardware at Southern Trace.

Last edited by N44125; 01-15-2019 at 07:50 PM. Reason: Spelling
Old 01-15-2019, 07:42 PM
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ColdNoMore ColdNoMore is online now
Join Date: Apr 2016
Location: Between 466 & 466A
Posts: 8,421

As a very long term customer, I love Ace and their very helpful...folks.

And yes, I also appreciated the change in their jingle...which more accurately reflects reality.
Standing up for the underdog and against bullies...every chance I get.
Old 01-16-2019, 09:58 AM
collie1228 collie1228 is offline
Gold member
Join Date: Apr 2008
Location: Villa San Antonio; Formerly Syracuse, New York
Posts: 1,014

I worry about the future of brick and mortar stores in the USA and their employees, but have no worries about Ace Hardware. They have figured something out - customer service and reasonable pricing works.
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tank, ace, nut, tighten, turns

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