Poor service at Cal's Spanish Springs

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Old 01-28-2015, 09:31 AM
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cwnavy1 cwnavy1 is offline
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Default Poor service at Cal's Spanish Springs

My wife had a scheduled appointment at Cal's in Spanish Springs this morning with her regular hairdresser, and when she arrived fifteen minutes early, they had "messed up their schedule" and given her appointment to someone else. They claimed my wife had called and changed it, which she had not. This was the second time this has happened with that salon. Probably the worst part was that they were not in the least apologetic about the mistake, which was theirs. They simply asked if she would like to make another appointment. They were actually "sullen" toward my wife instead of apologizing or trying to accommodate her at all. There are simply too many good salons in the area to keep going to one who treats you so rudely. I would not recommend this salon to anyone trying to find one.
Bruce & Carole

CA, Ariz., Texas, Georgia, Now- TV!
Old 01-28-2015, 09:45 AM
bobbym bobbym is offline
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I get my hairs cut there and so far they have been great I hope this one bad apple will be your only.
Old 01-28-2015, 11:06 AM
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While I am a comparative "newbie", I go to Cal's and have always been welcomed and well accommodated. My wife now goes there and *loves* the gal that she saw. My recommendation is give it another try. So sorry your experience has not been a good so far.
Old 01-28-2015, 02:29 PM
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villagetinker villagetinker is offline
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I have been going the for a few months, with no problems, and a great hair cut.
Pennsylvania, for 60+ years, most recently, Allentown, now TV.
Old 01-28-2015, 02:52 PM
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gerryann gerryann is offline
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Probably a bad day for them. I'd try one more time and it it happens again, find another hair salon. As another said......there are so many salons, that you don't need to deal with rudeness.
Old 01-28-2015, 02:56 PM
jnieman jnieman is offline
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Maybe call in and talk to a manager about the situation. Sounds like the receptionist is making multiple mistakes.
Old 01-28-2015, 03:47 PM
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all I can say is wow.
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