Originally Posted by Ral51Bjl (Post 2132694)

I signed a contract with Superior landscape services. I requested they notify me so I could unlock the gate to backyard and to close off the doggie door. There is a serious communication within their office and the people that service the landscaping. They haven’t been to our yard since July and here it is Sept. The technicians get their service lists in the morning and I see no reason for them not to contact me then. They assured me they would be here yesterday, so I texted the technician and when he text me back the answer was “huh?” He didn’t show up and I haven’t. I requested to cancel the contract and was told I could cancel but my mo he would not be refunded. Very frustrated!

Originally Posted by Lea N (Post 2132980)

How frustrating. What ever happened to good customer service? Have you tried reaching a manager or owner? If you have and have gotten no help have you contacted the Better Business Bureau? The BBB may, or may not be able to help.

Originally Posted by nucky (Post 2132846)

we went thru the same thing the first year we were here. You'll recover. I however thru the grace of others on totv's learned to never tip before the meal. I wouldn't give anyone a penny before some kind of delivery or service was provided. Look at it this way, it was a cheap lesson to learn. Get another contractor and chalk this one up. You'll be fine. This is the way it goes with many of these companies.

I tried to help others by posting the replacement company i found after using them for a year. That really worked out great, so many people went to the company that i have the problem of looking for service all the time, and billing problems and being nice in this case didn't work out so well. The company has expanded greatly in the last four years and has its act together now. I was the victim of their growing pains. My present company is the very best, top drawer but i'll never tell anyone who it is. Sorry! :1rotfl:

Originally Posted by Tyrone Shoelaces (Post 2132703)

Next year DIY
I follow The Lawn Care Nut
https://youtu.be/aCeyfqE7dew
It's kinda fun and my lawn's never looked better.

Originally Posted by Diver Man (Post 2133002)

we moved into the new house and Superior was awful, and ruined 2 of our neighbors lawns and ours looked awful. .

Originally Posted by Teemotay (Post 2133011)

I use them too! At 65, it’s a battle some summer days mowing 11,000 square feet with my push mower twice a week, but it’s gratifying to not see the weeds that my neighbors have.

Originally Posted by bowlingal (Post 2132893)

NEVER sign a contract and NEVER pay upfront!!!!! there a many, many, many companies out there that DO NOT require either

Originally Posted by ThirdOfFive (Post 2133060)

I do my own; I like the exercise and it helps keep the ol' waistline somewhat controlled. I realize that a lot of people can't, though.

There are a bucketload of lawn care services in TV. Many of them are not large companies but individuals trying to establish a business. We had one our first year here and he was great; unfortunately he died. But...if I were to need a lawn service again I think I'd go with an individual or a small partnership, not some huge company whose employees may be poorly trained and supervised, and who are only interested in the paycheck. Plus in my limited experience the little guys are cheaper than the big dogs.

Originally Posted by Tyrone Shoelaces (Post 2133058)

I don't do the mowing.
I just do pest, fungus and fertilizer.
Like Massey etc.
Gotta admit, there's nothin like a cold one after a mow, I miss that.

Originally Posted by True Blue (Post 2133069)

I want to do all our own lawncare. I currently mow and trim the bushes. Need advise on fertilizing the lawn and taking care of shrubs to keep issues down.