service smart problems

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  #1  
Old 02-08-2015, 10:04 AM
mooser mooser is offline
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Default service smart problems

Has anyone else had problems with this landscaping comany. We have some major issues that need resolved and no one will return our calls. Have tryed to get hold of company and the salesman, both with no success.
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Old 03-14-2015, 10:59 AM
ortman118 ortman118 is offline
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We had stellar and absolutely loved them. As soon as they merged with service smart we have had continuous problems, billing issues, lawn issues and calls to the office yield no or dismal results.
  #3  
Old 03-14-2015, 04:04 PM
Paperboy Paperboy is offline
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Quote:
Originally Posted by ortman118;1028***
We had stellar and absolutely loved them. As soon as they merged with service smart we have had continuous problems, billing issues, lawn issues and calls to the office yield no or dismal results.
I'm quitting Service Smart & going with Deans who only charge U 2 months at a time. I don't want to pay for a year in advance to get shoddy service!
  #4  
Old 03-23-2015, 06:36 PM
SisalPhil SisalPhil is offline
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In one word ~ TERRIBLE
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  #5  
Old 03-23-2015, 06:39 PM
Carla B Carla B is offline
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Quote:
Originally Posted by Paperboy View Post
I'm quitting Service Smart & going with Deans who only charge U 2 months at a time. I don't want to pay for a year in advance to get shoddy service!
Will Dean's mow every week for you this summer? We tried the two-week mowing schedule with Stellar last summer and our lawn looked like the house was abandoned.
  #6  
Old 03-23-2015, 08:24 PM
xcaligirl xcaligirl is offline
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Unfortunately I had Stellar a few days before they merged and they were HORRIBLE! They took out (actually chopped it down) a tree, pulled out a lot of plants and replanted. There were 5 to 6 new plants that died. I called the company and never received a response. They were really pushing yard service and I finally told him that I wasn't interested after the mess they left! All the landscaping lights were on the lawn in the back....the 'supervisor' saw the mess but then said they probably weren't working anyways! WHAT?? All lights were working prior to the 'Stellar attack'. They didn't do what was promised....
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Old 03-24-2015, 09:28 AM
wisbad1 wisbad1 is offline
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have fertigator for two years, never a problem. great service!!!!
  #8  
Old 07-22-2015, 08:07 PM
ufu1395 ufu1395 is offline
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I've been in Villages a week, signed a year contract with Service Smart. Forum reviews are old. Does anyone have current feedback to share? Any possibility of getting my money back if dissatisfied? Also, now they are knocking on my door for landscaping job at very competitve price and 5 year warranty. Comments welcome asap please
  #9  
Old 07-22-2015, 08:44 PM
village dreamer village dreamer is offline
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run..........as fast as you can.
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Old 07-22-2015, 08:49 PM
ufu1395 ufu1395 is offline
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thanks
  #11  
Old 07-22-2015, 10:11 PM
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Barefoot Barefoot is offline
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Quote:
Originally Posted by mooser View Post
Has anyone else had problems with this landscaping comany. We have some major issues that need resolved and no one will return our calls. Have tryed to get hold of company and the salesman, both with no success.
There have been many threads about Service Smart.
The best way to see previous threads about Service Smart is to use the Search button above.
It's a great way to access information on any topic.
Good luck with your landscaping issues.
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  #12  
Old 07-23-2015, 06:17 AM
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If you have problems with Service Smart, or with any vendor, visit Seniors Vs Crime at one of their three offices in The Villages for assistance. They are very helpful in resolving these issues. They have offices with the Marion County Sheriff on Mulberry Lane, with the Sumter County Sheriff at the Government Annex on 466, and with the Wildwood Police at the Brownwood Square.
  #13  
Old 07-23-2015, 06:27 AM
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vinricci vinricci is offline
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I have had SS for 15 months and have had no problems. When I call about insects or lawn problems or questions someone answers promptly and workers are dispatched usually in a day or two. Only hang up we had was when merger occurred my lawn got mowed twice in one week.
  #14  
Old 07-24-2015, 10:39 PM
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Villager Dude Villager Dude is offline
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Seems like with all the SS problems a group could go after them for breach of contract and failure to perform.

Maybe not worth it on an individual basis but maybe as a group.
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  #15  
Old 07-25-2015, 07:10 AM
Jima64 Jima64 is offline
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Default Lg. versus small co?

Seems that most are complaining about these larger companies. Ironic how most get bad service and the one posting pops up with excellent service. This makes me want to look for the self employed type of person that does the work themself.
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