Talk of The Villages Florida - Looking for a new lawn care company

Quote:

Originally Posted by karostay (Post 575263)

It's been a little over a year that we closed on our home.
I'm not all that satisfied with our lawn maintenance.For what it's costing I would think my lawn and shrubs should be in better shape.When ever I call the office I get the feeling customer service isn't a priority.
called 3 times total.
Example..Their crew was here yesterday mowing and trimming.
I asked the lead man if they would trim back the shrubs.
It's service that I pay for not looking for a free trim.
That the shrubs were growing against the screen of the Lani and the Heat pump clearly have not been done in several months.
He said that I must call the office and they would call him to proceed with the work order. OK no big deal. I called got Ms Attitude on the other end
like I was interrupting her day.I explained the situation.
Answer was were backed up and there is no way we can make it till mid Dec.
I replied I was concerned the the shrubs would possibly tear the screen since they were growing up against it in several places .Sorry it's the best I can do.Now looking for new company that takes pride in customer service Any recommendations and why ? Thanks

I posted this 2 years ago I see it's time for an update
I hired Fertigator
They were able to accomplished in 4 months what my previous lawn company couldn't do in 2 years. After I terminated their services it took a month to get them to stop showing up .It took repeated calls to get them to understand they were fired.
On the other hand my lawn was mowed twice a week for a month
Now my lawn is green ,shrubs trees trimmed and flower beds weed free
Few of my neighbors have switched their lawn company's also
It's a few more $ well worth it when you call they have answers not excuses
Lets hope it last